ahmed_abd_al_qadir's profile

1 Message

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70 Points

Thu, Mar 12, 2020 3:27 PM

I cannot create a new file

I cannot create a new file
adobe photoshop 2020
macos catalina

Responses

Champion

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3.7K Messages

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61K Points

1 y ago

Your screenshot shows that you are not logged into Creative Cloud, even though you have an active WiFi connection. That may have something to do with it so login first and then try again.

Adobe Administrator

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3.5K Messages

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53K Points

1 y ago

Howdy Ahmed,
What did you click to get Photoshop in this state?  Does it happen every time?  Have you tried rebooting your machine?  What is your internet connection like?  Could something be uploading/downloading in the background?  Which specific version of Photoshop and Catalina are you running?  21.1 and 15.3?

Thanks,David