4 Messages
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180 Points
HOLY MOTHER OF XXXX! What have you done to our beloved Photoshop CC? Tools are beyond usable.
Photoshop CC has become unusable. Even the most basic tools—including the eraser—no longer work.... including with all the recent updates.
Responses
keith_anderson_cli71wfcaa9uj
63 Messages
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1.2K Points
a year ago
Hello Stanley,
I don't want to clutter the forum with the same message twice, but I wrote a few comments to Andy Gonzalez on his post: "photoshop devaluing over time". They aren't helpful, but they might help you feel a little less upset. ... Or not.
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paul_full
7 Messages
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240 Points
a year ago
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marieauthor_
18 Messages
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306 Points
a year ago
Good luck.
Marie Seltenrych
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hannah_nicollet
Adobe Administrator
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751 Messages
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16.6K Points
a year ago
Sorry for the frustration. The eraser is working great for me (I use it every day), as well as the other tools, which means we need to figure out why things aren't working for you. I just searched twitter for other reports like yours. I'm not seeing a flood of people saying the eraser isn't working, so my first thought is maybe your preferences got corrupted? If you haven't already, will you please try resetting them? On Mac it's Photoshop > Preferences > Reset Preferences on Quit
After that if you're still having trouble, I'd love to get more info from you (OS, system info, etc.) to help troubleshoot.
Thanks,
Hannah
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