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pam_clark_ih4bo9gb1sc95

9 Messages

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152 Points

Mon, Nov 28, 2016 3:56 PM

HELP HELP HELP! SETTINGS ARE ALL MESSED UP!!!

My settings are all messed up!  Somehow, during an update, the settings went from USA to British and I can't get that back but need to, and pictures are not saving in uploadable formats, and they are sticky so I spend half my time unsticking things over and over and I am miserable and this is VERY MUCH all interfering with my work, esp. picture saving and uploading that gives the error message that it can't be uploaded in that format!  when it is a .jpg but it says it is not to them for some reason.  I deleted my preferences files and restarted but nothing is changed, they are all messed up and this is time consuming and extremely frustrating me to tears.

Problems

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Updated 

4 years ago

14

9

Responses

pam_clark_ih4bo9gb1sc95

9 Messages

 • 

152 Points

4 years ago

I am using CS5 in the USA

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john_maguire_4184570

397 Messages

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6.5K Points

4 years ago

Did you try resetting the preferences. click the icon to star PS and immediately hold ctrl-alt-shift. you can also go into preferences and click on Interface and change the UI text to English.

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pam_clark_ih4bo9gb1sc95

9 Messages

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152 Points

4 years ago

Yes, I did that, and every update I could find.  I am so upset because I can't do my work!  I save a .jpg file and I keep getting error messages that say:  You cannot upload a file of this type.  But it IS a .jpg  and I don't know what to do about the settings.  How do I save it so it works right?  One update a while back changed my settings to English:UK and there is no choice for USA.  So I get cm that will not change to inches.  I reset my Preferences and enabled unenabled Floating Documents (I do NOT want sticking!!) and that does not work, all they do is stick together, and I do NOT want that, either.  I have spent hours on this and I am in tears.

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pam_clark_ih4bo9gb1sc95

9 Messages

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152 Points

4 years ago

All this used to work right!


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john_maguire_4184570

397 Messages

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6.5K Points

Unless a tech jumps in and helps I have only one other suggestion. If you have the install disk and key,  download the PS cleaner utility, uninstall ps and run the cleaner, "in essence it removes what the uninstall doesn't." Than re install CS5.

http://www.adobe.com/support/contact/cs5clean.html

Like

4 years ago

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pam_clark_ih4bo9gb1sc95

9 Messages

 • 

152 Points

Oh this is all so time consuming!  I will have to dig all that up and hope I don't lose all the things I have saved over the last few years.  It started when I did updates.  Suddenly things changed my settings with the free cc live offer.  I may have messed up getting that since I wasn't in a place to buy it.  Unless there was a virus for PS, I don't know...  I just know it changed the country and the settings and now I can save pictures but not upload them on AOL and on MailChimp where I do a mail out and really really need to update it but both of those give me an error message that says it is not a .jpg    I don't know why and it's blocking my work!  Now I am afraid I am going to lose other type of settings and that sticky pictures is time consuming just unsticking them over and over, esp. if they get too close to each other!  Whose idea was that???  It is such a personal setting for someone to override! 

I don't guess I have a choice.   Thank you, it really made me feel better to find a human!

Like

4 years ago

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david_dobish

197 Messages

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4.1K Points

4 years ago

@JohnMaguire  That was going to be my suggestion too.  Since the fact that you cannot save images points to something more nefarious going on.  Are you saving to a network drive?   I agree that maybe uninstalling and reinstalling the app would be a great place to start.  

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pam_clark_ih4bo9gb1sc95

9 Messages

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152 Points

I am saving them to my folder on my computer and then trying to upload them to an email program (Mail Chimp).

When I search it, I can tell others have the same problem but no one can tell them what to do to fix it or why it's not accepting it.

Like

4 years ago

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pam_clark_ih4bo9gb1sc95

9 Messages

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152 Points

4 years ago

Thank you very much.  Now I have to find the program disk and start all over.  Sigh...  But thanks for being there!

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john_maguire_4184570

397 Messages

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6.5K Points

If  you haven't already unintalled. locate your preferences directory. it contains all of your brushes, actions ect. copy it to a safe place. that way you have most of your tools.

Like

4 years ago

john_maguire_4184570

397 Messages

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6.5K Points

4 years ago

Once you re install, let us know if things are ok.

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gener7

102 Messages

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2.2K Points

4 years ago

You do not need your discs. Adobe now offers downloadable installers. You just need your serial numbers. In fact I strongly recommend it. Discs tend to age and pick up scratches and fingerprints. Most PCs do not even ship with DVD drives.

https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

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david_dobish

197 Messages

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4.1K Points

4 years ago

Also I should have mentioned this first too but...  you can also run this cleaner script to fully remove all remnants of CS5 on your computer.  This is an advanced thing so if you are at all confused or worried use the OS add/remove program utility first.  It is an option: http://www.adobe.com/support/contact/cs5clean.html

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