peter_smart_e1h5n1480e4ot

2 Messages

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112 Points

Thu, Oct 19, 2017 2:12 PM

Closed

Getting a program error with Select and Mask

select and mask not working, getting an error message saying: COULD NOT APPLY THE WORKSPACE BECAUSE OF A PROGRAM ERROR

Please advise

This conversation has been merged. Please refer the main conversation:

Photoshop CC 2018: After latest update, "select and mask" tool gives program error

Responses

ben_hoskins_i0fvpobuvw0ai

1 Message

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80 Points

3 years ago

I'm getting the same. Restarting, shutting down, clearing memory.

Jerry_Syder

613 Messages

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12.4K Points

3 years ago

It's also extremely slow on my end. Windows 10, NVIDIA(latest drivers), 32GB Ram.

Jerry Syder, www.jsyder.co.uk - Insta @takenword

This happens for me anytime I initiate Select and Mask on a selection. If I turn that selection into an alpha mask it works as normal on the mask.

Another error that has popped up for this same issue is:

"Could not load keyboard shortcuts because of a program error"

Can someone from Adobe please respond?

hannah_nicollet

Adobe Administrator

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751 Messages

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16.6K Points

There is another thread where users are suggesting that changing to 8 bit is a workaround, but I haven't heard back yet about their version.

3 years ago

stevenewport

294 Messages

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6.4K Points

I can confirm 8bit works as expected on my system, unfortunately I don't have the option to work in 8bit for my projects so I'll have to do it the slow way until a fix is released.
Macbook Late 2016, Updated everything.

3 years ago

hannah_nicollet

Adobe Administrator

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751 Messages

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16.6K Points

3 years ago

Hi Peter,

Do you have a channel selected when you attempt the Select and Mask?

hannah_nicollet

Adobe Administrator

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751 Messages

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16.6K Points

3 years ago

Is this with CC2018? What OS are you using?

stevenewport

294 Messages

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6.4K Points

2018 here, High Sierra

3 years ago

stevenewport

294 Messages

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6.4K Points

3 years ago

Uncheck "remember settings" in select and mask dialogue. This worked for me. You can recheck it later

hannah_nicollet

Adobe Administrator

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751 Messages

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16.6K Points

You were able to get smoothing to remain disabled on a new launch this way?

3 years ago

stevenewport

294 Messages

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6.4K Points

No, this only solved the "select and mask" error. Smoothing still turns itself back on upon restart (however it remains at 0% for me)

3 years ago

hannah_nicollet

Adobe Administrator

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751 Messages

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16.6K Points

Okay thanks. We still need a file to test that is encountering the problem. Any of your files that are causing the program error would be great to have.

Thanks,
Hannah

3 years ago

Adobe Photoshop Family

peter_smart_e1h5n1480e4ot

Getting a program error with Select and Mask

Responses

ben_hoskins_i0fvpobuvw0ai

Jerry_Syder

stevenewport

hannah_nicollet

stevenewport

hannah_nicollet

hannah_nicollet

stevenewport

stevenewport

hannah_nicollet

stevenewport

hannah_nicollet

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