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4 Messages

 • 

100 Points

Sat, Dec 31, 2011 1:14 AM

Downloading from Photoshop.com crashes Internet Explorer 9

When I try to download my photo, it always has an error saying Internet Explorer has stopped working and then just closes the window. What can I do???

Responses

15.1K Messages

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195.8K Points

9 years ago

Well, that sounds like Internet Explorer is crashing, but we'll see if we can help.

What OS version are you using?

Which version of Internet Explorer are you using?

Which Adobe application are you using?

How are you downloading the photos? Where are you downloading them from?

4 Messages

 • 

100 Points

9 years ago

I'm using Internet Explorer 9 and Adobe Reader 9. I uploaded my photos to Photoshop and when I try to download them again on to my computer, it does not download and just crashes.

15.1K Messages

 • 

195.8K Points

Again, how are you downloading the photos? Are you just right clicking them in Explorer, or using a button on the web site? Which web site are you downloading them from?

Photoshop does not have upload or download capabilities. Are you using Photoshop.com, Carousel, or perhaps Photoshop Express?

4 Messages

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100 Points

9 years ago

I'm using Photoshop.com. I upload photos on to the website, edit them, then download them again. When I click the download button on the website, Internet Explorer crashes then reopens the page. This happens everytime I try to download a photo.

15.1K Messages

 • 

195.8K Points

OK, that narrows it down a bit. Unfortunately, that means that you're looking at a serious bug in Internet Explorer. It may be in the javascript engine, download code, image handling code, or something external (malware). Microsoft will have to track down the specifics.

You could try using another browser, such as Firefox or Chrome to download the images.

But, since I haven't heard many people having such problems with IE, you should probably check out your system for problems: malware, corrupt files, disk problems, etc.

4 Messages

 • 

100 Points

9 years ago

Thanks for the help.