Does Adobe care about the technical knowledge of its technical support reps?
The "technical" help I received today from a rep. at Adobe Photoshop was clearly from someone in basic training. The person kept repeated a scripted answer that did NOT answer the question at all. And to make it worse, the individual kept putting me on hold to check with colleagues while coming back with the same answer. Adobe should make sure reps have a basic knowledge of the product. It is stressful enough to have a product that does not work and then add to it a "technical expert" who does not know much about it!