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Adobe Photoshop Family

3 Messages

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144 Points

Wed, Jun 4, 2014 9:38 PM

Solved

Creative Cloud app incompatibility with Mac OSX 10.10 (Yosemite)

Hello,

I can not install Adobe Creative Cloud CC or Photoshop on my Mac with OSX 10.10 (Yosemite).

Are you expected to fix this incompatibility?

Responses

Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

6 years ago

The Creative Cloud app was updated for compatibility with Yosemite. Details here: http://helpx.adobe.com/creative-cloud...

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.4K Messages

 • 

291.4K Points

6 years ago

Yes, at some point. Yosemite Mac OS X 10.10 is still in beta and not an officially supported OS at this time.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

144 Points

6 years ago

=...(

Adobe Administrator

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15.4K Messages

 • 

291.4K Points

6 years ago

Workaround:

On Yosemite, go into the Safari preferences and click on the “Advanced” tab, then enable the developer menu. Once you do this, go to the creative.adobe.com website, sign in and right before clicking the “Download” link, go to the “Develop” menu and choose “User Agent -> Safari 7.0”. This will cause the page to refresh, sending the user agent string for Safari 7 on Mavericks. Click the "Download” link and it will download and install properly.

Again, all bets are off until Yosemite is officially released. Once it's officially released we will give guidance on compatibility.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

 • 

144 Points

perfect!

1 Message

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60 Points

6 years ago

What an excellent suggestion! It worked perfectly.

Alan Cairns

1 Message

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60 Points

6 years ago

I don't have the option of changing to safari 7.0 - however, I found the user agent string for 7, and it still wouldn't work. Is there any other work around?

6 Messages

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120 Points

6 years ago

To Felipe:
I have Photoshop CS5.1 and have newly installed Yosemite 10.10. This new OS X version from Apple has rendered Photoshop CS5 useless. CS4 does work, but with a wild zoom (in and out) function. When is Apple or Adobe going to fix this incompatibility of the OS X and Adobe PS problems. Help is needed...NOW! I have also been very disappointed with the Adobe's desire to sell upgrades to the exclusion of simple customer support of fixes like the one listed.
There are simply too many "sales" windows with little or no practical windows webpages to solve problems--to many questions to read--not enough direct answers. Adobe needs to get over their overprotection of their software to where they more simply help existing customers. I've had PS since Photostyler, and have upgraded from version 2 all the way up to CS5 Suite, so I cannot be accused of not being a faithful user. The price tags of new purchases and customer services are just too high for the average user of which I am an example.
I love PS's versatility, but would appreciate more help on solving bug fixes like this one. Please help!

Adobe Administrator

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15.4K Messages

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291.4K Points

Hi Donald, what is your specific issue with Photoshop CS5 and Yosemite? It should more or less work. There is a known issue where the OS update corrupts the Photoshop CS5 install, but reinstalling Photoshop should fix this problem. Details here:

An unexpected and unrecoverable problem has occurred. Photoshop will now exit. | Mac OS: http://helpx.adobe.com/photoshop/kb/u...

Let me know if that solves your problem.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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120 Points

6 years ago

The above reply should go to Jeffrey Cranberry. Sorry about that!

6 Messages

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120 Points

6 years ago

My email address is fgsltwhghs@earthlink.net.