Skip to main content
Adobe Photoshop Family

35 Messages

 • 

732 Points

Wed, Nov 28, 2018 2:06 AM

Closed

CC 2019 Disk Error

I upgraded to CC 2019 all was well until I attempted to  install Color EFX Pro 4.0 . Which I know now it doesn't  support. When I attempt to open 2019 I get a "disk error" message or one that says "Preference  file missing or invalid".  CC 2018,Bridge and LR all function fine. I scanned the hard drive,no problems and all else on computer is fine.( Windows 10) Adobe tech support is no help.

This conversation has been merged. Please refer the main conversation:

Responses

3 Messages

 • 

80 Points

2 years ago

Yes, that is correct Color Efex Pro (google version) is not supported with 2019 unless you buy again from DXO. I got that for 50% off discount and after that all my problem were solved. Try and see if that works for you.

35 Messages

 • 

732 Points

2 years ago

Thanks Girish,
The problem is, CC 2019 won't open,I get the above mentioned error message.

3 Messages

 • 

80 Points

2 years ago

did you try accessing any other application? if so and all works well then yes I agree something with the Adobe setup on your computer and during installation it marked few location required as read only and not able to do the needful.