2 Messages
•
182 Points
Tue, Nov 15, 2011 2:01 PM
Closed
Solved
Can't login to adobe forums
I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.
Problems
•
Updated
5 years ago
0
61
This conversation has been merged. Please refer the main conversation: Adobe.com: Redirect loop when logging in to Jive forum
Helpful Widget
How can we improve?
Tags
No tags available
Responses
simon_hobbs_7236147
17 Messages
•
274 Points
5 years ago
0
0
pjbh
1 Message
•
82 Points
5 years ago
0
mike_blaszczak
4 Messages
•
90 Points
5 years ago
0
0
jgcalifornia
7 Messages
•
120 Points
5 years ago
0
0
ProDesignTools
Champion
•
49 Messages
•
1.1K Points
5 years ago
The reason is because the problem appears specific to a particular account rather than to the browser or computer used.
For anybody still getting this, did you try creating a new Adobe ID account?
You could create a brand new Adobe ID and then contact Customer Service about transferring your licenses over. To create a new ID while keeping your same original email address, follow the 2-step process here:
https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
1
0
mike_blaszczak
4 Messages
•
90 Points
5 years ago
0
0
bill_fowler_7614465
5 Messages
•
142 Points
5 years ago
0
0
mike_blaszczak
4 Messages
•
90 Points
5 years ago
0
0
richard_moore_7381247
7 Messages
•
138 Points
5 years ago
0
0
suzanne_nadeau
8 Messages
•
182 Points
5 years ago
I have tried Safari and Firefox. I have cleared my history and my caches and gone through problem solving this with Apple support, including trying without wifi on a different device. I continue to get message that Safari can't Open the Page, too many redirects. I got a similar message with Firefox. Any suggestions? Thanks!
0
0
suzanne_nadeau
8 Messages
•
182 Points
5 years ago
I am able to login with my email and password, it shows that I am logged in and I can write a question, but when I try to post it I get an error message that Safari can't open the page because" too many redirects occurred trying to open the https:??forums.adobe..."). Same thing with Firefox (redirecting the request for this address in a way that will never complete). I have reviewed with Apple Support and taken all of the steps they could think of including erasing history, emptying caches, removing all website data from Safari.Tried with iMac and then took iPhone off of wifi and tried that. All failed. This has always happened to me, I have never been able to access the adobe help forums, whether I enter the site from the internet of directly from the help link in the Premiere Elements program.
2
0
bill_fowler_7614465
5 Messages
•
142 Points
5 years ago
I'm a Mac user (OS 10.11.2) with Creative Cloud. When I search google (Chrome, Safari or Firefox) for help topics, I get the "too many redirects" error message. If I clear cookies, I can go directly into adobe forums and navigate. But if I use your "Ask a question" feature or if I go into the forums from the google search, I get redirect loops again. I'm sure you're aware of this problem. Do you anticipate fixing it soon?
1
0
suzanne_nadeau
8 Messages
•
182 Points
5 years ago
0
bill_fowler_7614465
5 Messages
•
142 Points
5 years ago
0
mark_bajkowski_7717944
3 Messages
•
80 Points
5 years ago
4
0