Can't login to adobe forums

I still can't reproduce a problem from California or Australia.
But it is possible that there is something else wrong closer to your location.

It would have to be an Adobe problem, would it not?

and continuing with my local problem, I went to the forum without signing in, entered a query, was asked to sign in and got the system error, yet again. It looks like, the minute that I sign in, I can't get in.

I'd love to hear how that's my problem.

It is possible that there is an intermittent Adobe server problem that I'm just missing despite dozens of tests from 2 very different locations.

But it is still more likely a localized network issue closer to your location.

and that localised network issue would be somewhere in Adobe?

No that would be a replicated server somewhere close to you, your ISP, your firewall, your system config (especially if it blocks access to adobe sites), etc.

It doesn't block access to Adobe sites until I sign in. How can that work?

if you can't access the server that handles authentication, then that is the sort of error you would see.

So there is a sign in server and and a separate authentication server, I'll just ask the flying pigs if that sounds good to them. Maybe all my years working on networks were in vain, after all.

I've got exactly the same problem, and had it for ages!

I think I'll have to refer you to some of the forum admins. I can't see anything from this side that should be blocking you, and can't see anything blocking other users.

That depends on when they get the email I just sent.

Jeff - you haven't made your email address visible here on GetSatisfaction (even to admins).

Could you email me at ccox (at) adobe [dot] com with the email address/Adobe ID you are using to sign into the Adobe forums?

Update - once I got his email address, we found the problem with his account and got it fixed.

It is not a common issue at all - very uncommon, and usually resolved to local network problems.

Nobody with your name is even registered for the adobe forums.

So how do I get one as I cant connect, I have a valid adobe acount, so does this mean I have to log out of that and create a new different account for the forums which means the two uses can't overlap, doesn't sound right!.

Please note that I was responding to Assaf above, not Chris Page.

You log into the forums with your normal Adobe ID. There is no need for creating a new account.

Sorry chap - doesn't show on the email, I still have this redirect loop problem so can't get near the forums while logged in

Make sure you've deleted all cookies and all site data and that your cookie policy is set to accept all cookies from adobe.com

http://www.oxhow.com/how-to-solve-thi...

http://www.fixedbyvonnie.com/2014/12/...

You might also check your hosts file for errant adobe.com server references that may have a new IP address since the hosts file was created.

I suppose there might be some internet-security software that is rewriting webpage contents and that is confusing things, so temporarily disabling that security software might fix things.

But before you do that make sure the issue is not that you have a virus that is messing with your browser settings but scanning with several virus and malware scanners.

Tried deleting all cookies, checked hosts file - no entries. only have windows defender running. Have never had a virus. All other sites work, only adobe forums not.

The forums work for everyone else so the issue is still localized to your computer or immediate network.

That doesnt help, I have no problem with the entire internet, only adobe forums. If I delete cookies it works once, then fails again. So its Adobe forums screwing up the cookies or account some how. As it doesnt work on other browsers on other laptops on other networks, its not the network or the machine or browser.

Also "works for everyone else" is not quite true - I have found at least 30 people reporting this same issue, and there will be more who have not reported it because they cant find a way (e.g. didnt find this forum).

The usual reason for the symptoms you're describing is that the cookies aren't being allowed or that the cookies are storing information from a previous version of webpage coding or the webpage coding in your browser cache doesn't match the newer cookies and things don't work and the solutions is to clear the cookies and cache and allow all cookies. It seems like you've done those things, so either that's not the problem, or something further upstream from you at your network firewall, your ISP or your local country's network is caching something or otherwise interfering with the page content and cookie transmission to and from you and Adobe servers. You blame Adobe because you've done everything you can with cookies and cache and Adobe says it's not their problem because they send the same sort of page content to everyone and most everyone else works fine so it remains a mystery without an obvious resolution.

Another area of exploration would be perhaps the information Adobe has for you on their side between your Adobe ID and your forum ID is corrupted--if that's even possible and I doubt they'd have to way to tell this or fix it if it was. A way to see if this could be the issue would be to create a brand new Adobe ID with a new e-mail and keep the username, name, and demographic information very simple using just non-accented A-Z/a-z characters and digits and simple punctuation like periods and commas, and see if things work any differently.

You might have to log out of any other Adobe-related websites and apps before testing this new Adobe ID in case the cookies from the one Adobe ID login would be interfering with your new experimental Adobe ID login.

Hey Steve,

I have this problem with two separate accounts, one personal and the second (this one) from work. more over I have this problem only with Adobe Forums.
All the other services that I use that need Cookies enabled work perfectly.

Also, I have tried to log in from multiple computers (at least 5) which all use different ISP's. The problem persists no matter where from or on what device I log from.

Now if it's a country based problem then Adobe needs to fix it ASAP since then all Israeli Adobe costumers (in my case) can't log in.

As to not everyone have this problem, bare in mind the the majority of users
don't even use the forums (I know that since most of my co-workers don't).
and some who do try and didn't manage to log in don't find this particular forum thread.

In other words I highly doubt it's a user problem.
Seems to me it's some kind of bad coding on the forums.

Bad coding that singles out your users based on your name or something, then.

i have the same issue, I cant login on any pc, mac, on any network, in any country (tried UK, Gibraltar, Spain) to any adobe forums (except this one). Deleting cookies fixes it one time only, then redirect issue. Its a bug on the Adobe side, 100%.

Sounds like something might be strange in the cookie handling.

I'm in the US and have no problems, but from what I've seen on other sites, like http://www.lightroomqueen.com for example, in the EU or the UK, I'm not sure what the scope is, there seems to be some mandated cookie policy to warn that cookies are in use and I wonder if there is something strange happening with cookies because of this.

I'm also not sure if Adobe-UK/EU sites are still hosted in the US or if they're somehow in the UK/EU and could have different coding or a world-region-specific enforcement of a cookie policy that doesn't work with Adobe's server.

Are the recent contributors to this thread in the UK or EU or otherwise in a world region that enforces a cookie warning policy? If so, do any of you see an informational cookie warning on Adobes main site or the forum's site?

There shouldn't be any ColdFusion servers involved in the user forums, or authentication for the forums.

Changing the forum name was the right answer for me! Thank so much!