2 Messages
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182 Points
Tue, Nov 15, 2011 2:01 PM
Closed
Solved
Can't login to adobe forums
I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.
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5 years ago
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This conversation has been merged. Please refer the main conversation: Adobe.com: Redirect loop when logging in to Jive forum
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
9 years ago
http://forums.adobe.com/community/pho...
Have you tried clearing cookies/browser cache?
This document might also help troubleshoot issues with Adobe ID:
http://kb2.adobe.com/cps/167/tn_16721...
Sr. Product Manager, Adobe Digital Imaging
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john_cornicello
4 Messages
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110 Points
9 years ago
Thanks!
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jeff_grant_5024312
51 Messages
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760 Points
8 years ago
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tim_parker_5656018
18 Messages
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342 Points
7 years ago
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citizine_editor
1 Message
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60 Points
6 years ago
I'm on a Mac Pro Tower, 10.9.4 Mavericks-- which is annoying since there is so many problems with this set up and adobe. And not being able to access the forums is another layer of frustration, on an already frustrating issue.
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joe_schneider_6745006
1 Message
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54 Points
6 years ago
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rob_ryan_6902796
4 Messages
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92 Points
6 years ago
Is there a fix for this?
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
6 years ago
Can you give me the specific URL of the forum you're trying to access?
Sr. Product Manager, Adobe Digital Imaging
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rob_ryan_6902796
4 Messages
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92 Points
6 years ago
3
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jeff_grant_5024312
51 Messages
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760 Points
6 years ago
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gary_todd_7046870
1 Message
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10 Points
6 years ago
Tried to access https://forums.adobe.com/thread/1649638 to address a problem with Premiere Pro on startup - so this is doubly frustrating.
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assaf_bezalel_7197710
4 Messages
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90 Points
6 years ago
"This webpage has a redirect loop
ERR_TOO_MANY_REDIRECTS"
This is happening if I am signed in or not, cleared cookies cache and what not.
Firefox or Chrome and this is happening on either my PC or Mac.
For me it is clear your forums are just programmed badly.
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jeff_grant_5024312
51 Messages
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760 Points
6 years ago
'We're sorry but a serious error has occurred in the system.'
and here's the URL that I came in on:
https://forums.adobe.com/adobe_login?...
and while you are at it, I just had an update fail on CC, so I suspect that not all is well.
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jeff_grant_5024312
51 Messages
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760 Points
6 years ago
I'm on Safari and did updates last night. I'll restart and report back.
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jeff_grant_5024312
51 Messages
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760 Points
6 years ago
Anyway, I get the same error trying to get into the forum after a reboot.
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