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jenniferd_3170879

2 Messages

 • 

182 Points

Tue, Nov 15, 2011 2:01 PM

Closed

Solved

Can't login to adobe forums

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.

Problems

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Updated 

5 years ago

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61

This conversation has been merged. Please refer the main conversation:

Responses

JeffreyTranberry

Adobe Administrator

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15.4K Messages

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291.4K Points

9 years ago

You're trying to log into the User to User forums here?:

http://forums.adobe.com/community/pho...

Have you tried clearing cookies/browser cache?

This document might also help troubleshoot issues with Adobe ID:

http://kb2.adobe.com/cps/167/tn_16721...

Sr. Product Manager, Adobe Digital Imaging

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john_cornicello

4 Messages

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110 Points

9 years ago

Please send an email to userforum at adobe dot com with your Adobe ID and screen name and I can take a look at the problem.

Thanks!

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jeff_grant_5024312

51 Messages

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760 Points

8 years ago

I have the same problem. I've tried every which way to get in but I always get the redirect loop message. The only reason I'm trying to get in is that PS CS6 has decided that I want to trial CS6 Extended and I want to get rid of it.

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tim_parker_5656018

18 Messages

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342 Points

7 years ago

try clearing cookies - many adobe.com sites are afflicted with a 'poison cookie' problem caused by cookies incorrectly written to your browser's cookie jar - if you clear out all '.adobe.com' cookies, particularly CFID and CFToken cookies, your login problems should go away - at least until you visit a different Adobe site

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citizine_editor

1 Message

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60 Points

6 years ago

I am constantly getting redirect loop errors in chrome and Firefox trying to get to the adobe forums. I have deleted my cache and cookies, but this is a recurring problem.

I'm on a Mac Pro Tower, 10.9.4 Mavericks-- which is annoying since there is so many problems with this set up and adobe. And not being able to access the forums is another layer of frustration, on an already frustrating issue.

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joe_schneider_6745006

1 Message

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54 Points

6 years ago

im so frustrated with adobe right now i kind of wish someone would nuke it! cant play facebook games for a month now, and cant post to forums because redirect loop. and clearing cache doesnt help. god i bet you people cant pick your nose without crashing.

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rob_ryan_6902796

4 Messages

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92 Points

6 years ago

I am having the same issue. I can't get into adobe.forums as I get sent in a loop. Frustrating I know...

Is there a fix for this?

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JeffreyTranberry

Adobe Administrator

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15.4K Messages

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291.4K Points

6 years ago

Hi Rob,

Can you give me the specific URL of the forum you're trying to access?

Sr. Product Manager, Adobe Digital Imaging

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rob_ryan_6902796

4 Messages

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92 Points

6 years ago

Actually it's any support link when I'm signed in.

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JeffreyTranberry

Adobe Administrator

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15.4K Messages

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291.4K Points

Do you have cookies disabled? Have your tried clearing existing cookies and browser cache for adobe domains? Have you tried sign-in out and back in?

Sr. Product Manager, Adobe Digital Imaging

Like

6 years ago

0

rob_ryan_6902796

4 Messages

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92 Points

I have cookies disabled. And I clear cookies after each session. I have tried login out and back in as well, it only gives me trouble after I've logged in for some odd reason.

Like

6 years ago

0

steve_sprengel

Champion

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2.6K Messages

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33.7K Points

You can't have cookies disabled to use Adobe forums, I don't think.

Like

6 years ago

0

jeff_grant_5024312

51 Messages

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760 Points

6 years ago

I just tried and it now works for me. Since I last tried, I have upgraded to Mavericks and started using Safari so I have no idea if anything I have done has fixed it.

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gary_todd_7046870

1 Message

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10 Points

6 years ago

This is still a problem for me. I have cleared all Adobe-related cookies, browser cache and signed out and in again. Still cannot visit any adobe forums pages, not even the homepage, without getting a Redirect Loop.

Tried to access https://forums.adobe.com/thread/1649638 to address a problem with Premiere Pro on startup - so this is doubly frustrating.

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chris_cox_2148894

15.1K Messages

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195.8K Points

Well, right now the user forums site is undergoing maintenance and nobody can access it.

Like

6 years ago

0

maksim_litvinenko

1 Message

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60 Points

i have the same problemm ((

Like

6 years ago

0

chris_cox_2148894

15.1K Messages

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195.8K Points

There was some forum maintenance last night, but they're up and working fine now.

Like

6 years ago

0

simon_hobbs_7236147

17 Messages

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274 Points

I have had the same problem since 3 months, on both IE and Chrome on windows 8.1 Clearing cookies only fixed the problem temporarily, comes straight back.

Like

6 years ago

0

assaf_bezalel_7197710

4 Messages

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90 Points

6 years ago

I have the same problem:

"This webpage has a redirect loop
ERR_TOO_MANY_REDIRECTS"

This is happening if I am signed in or not, cleared cookies cache and what not.
Firefox or Chrome and this is happening on either my PC or Mac.

For me it is clear your forums are just programmed badly.

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chris_cox_2148894

15.1K Messages

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195.8K Points

The forums are working just fine for everyone else, and there hasn't been any recent changes/maintenance.
My only guess would be that you had some local network issue, or local network caching problems.

Like

6 years ago

0

jeff_grant_5024312

51 Messages

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760 Points

6 years ago

Well, I just tried and got this:

'We're sorry but a serious error has occurred in the system.'

and here's the URL that I came in on:

https://forums.adobe.com/adobe_login?...

and while you are at it, I just had an update fail on CC, so I suspect that not all is well.

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chris_cox_2148894

15.1K Messages

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195.8K Points

That URL is working just fine with Safari, Firefox, and Chrome.
Signed in or not, still working.
Tried from a machine in Australia, still working.

Like

6 years ago

0

chris_cox_2148894

15.1K Messages

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195.8K Points

Unless there is an intermittent failure, or it isn't working in a particular location - I don't see any problems.

Like

6 years ago

0

jeff_grant_5024312

51 Messages

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760 Points

6 years ago

Here's what CC is giving me.



I'm on Safari and did updates last night. I'll restart and report back.

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chris_cox_2148894

15.1K Messages

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195.8K Points

That is completely unrelated to this topic (which is about logging into forums).
And the error is because a needed file is missing or has been altered.

Like

6 years ago

0

jeff_grant_5024312

51 Messages

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760 Points

6 years ago

I'm terribly sorry, I hoped it might help to point out to you that something else that worked last night, isn't this morning.

Anyway, I get the same error trying to get into the forum after a reboot.

1

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chris_cox_2148894

15.1K Messages

 • 

195.8K Points

OK, so there is something about your network, or a local outage of some kind.

Like

6 years ago

0

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