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Adobe Photoshop Family

2 Messages

 • 

182 Points

Tue, Nov 15, 2011 2:01 PM

Closed

Solved

Can't login to adobe forums

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.

This conversation has been merged. Please refer the main conversation:

Responses

17 Messages

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274 Points

5 years ago

Sadly, this issue is not solved, and there is no solution, nor any help from Adobe.

1 Message

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82 Points

5 years ago

Changing my username, as suggested by Urist Nozumavuz, solved it for me.

4 Messages

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90 Points

5 years ago

I'm having this problem. Changing my screen name didn't fix the issue. How can I post in the Adobe Forums?

7 Messages

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120 Points

5 years ago

Having this issue right now.

Champion

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46 Messages

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1K Points

5 years ago

At the top of this page, it says "8 people have this problem" in four years, so it has to be something pretty rare. It sounds like an odd issue that happens to some folks' Adobe ID accounts, perhaps a data conflict of some sort.

The reason is because the problem appears specific to a particular account rather than to the browser or computer used.

For anybody still getting this, did you try creating a new Adobe ID account?

You could create a brand new Adobe ID and then contact Customer Service about transferring your licenses over. To create a new ID while keeping your same original email address, follow the 2-step process here:

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

15.1K Messages

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195.8K Points

Don't create a new ID, just change your forum/display name, then log into the forums. That solves the issue 90% of the time. The remaining 10% need admin help to reset their forum accounts.

4 Messages

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90 Points

5 years ago

Changing my screen name didn't work. I contacted Adobe and it took them almost two months to solve the problem.

5 Messages

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142 Points

5 years ago

So, how did you solve the problem?

4 Messages

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90 Points

5 years ago

Who, me? I contacted Adobe. They did something, then told me it was fixed. I haven't any idea what they did, and couldn't ask because they slammed the ticket shut after they announced they fixed it.

7 Messages

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138 Points

5 years ago

Still broken for me, past caring about it. Adobe can stick their forum.

8 Messages

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182 Points

5 years ago

This reply was created from a merged topic originally titled Unable to access Abobe community help forums.

I have tried Safari and Firefox. I have cleared my history and my caches and gone through problem solving this with Apple support, including trying without wifi on a different device. I continue to get message that Safari can't Open the Page, too many redirects. I got a similar message with Firefox. Any suggestions? Thanks!

8 Messages

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182 Points

5 years ago

This reply was created from a merged topic originally titled I CAN login into adobe forum and post question but then Safari/Firefox CAN"T open....

I am able to login with my email and password, it shows that I am logged in and I can write a question, but when I try to post it I get an error message that Safari can't open the page because" too many redirects occurred trying to open the https:??forums.adobe..."). Same thing with Firefox (redirecting the request for this address in a way that will never complete). I have reviewed with Apple Support and taken all of the steps they could think of including erasing history, emptying caches, removing all website data from Safari.Tried with iMac and then took iPhone off of wifi and tried that. All failed. This has always happened to me, I have never been able to access the adobe help forums, whether I enter the site from the internet of directly from the help link in the Premiere Elements program.

8 Messages

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182 Points

It worked to go into my profile and change my forum name. Thanks !

15.1K Messages

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195.8K Points

That works most of the time. We're still working with Jive (the makers of the forum software) to track down and resolve the bug that causes the problem.

5 Messages

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142 Points

5 years ago

This reply was created from a merged topic originally titled Mac user getting redirect loop.

I'm a Mac user (OS 10.11.2) with Creative Cloud. When I search google (Chrome, Safari or Firefox) for help topics, I get the "too many redirects" error message. If I clear cookies, I can go directly into adobe forums and navigate. But if I use your "Ask a question" feature or if I go into the forums from the google search, I get redirect loops again. I'm sure you're aware of this problem. Do you anticipate fixing it soon?

4 Messages

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90 Points

I don't think we can expect a fix from Adobe any time soon. The issue has been with us for more than five years and they've made no visible progress.

8 Messages

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182 Points

5 years ago

I was directed to a solution for this. I went into my account and changed my help forum user name and it resolved this.

5 Messages

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142 Points

5 years ago

Thanks, Suzanne. I changed my forum name and - so far so good! You're a peach!

3 Messages

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80 Points

5 years ago

I have the same redirecting problem in Safari, Chrome and Firefox under OS 10.11.3 when trying to log in onto https://forums.adobe.com/. Cookies are allowed, clearing cookies or changing forum user name all don't help. Any new ideas? Thanks.

15.1K Messages

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195.8K Points

First, try the fix listed above (changing your display name on adobe.com).

3 Messages

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80 Points

Thank you bit what is "display name"?

15.1K Messages

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195.8K Points

Log in on adobe.com (not forums.adobe.com), to to your user profile and change your forum name.  Then try logging in to forums.adobe.com.

3 Messages

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80 Points

Yes, thanks, it works now; there was some kind of auto-generated user/screen name there and I replaced it with my own.