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2 Messages

 • 

182 Points

Tue, Nov 15, 2011 2:01 PM

Closed

Solved

Can't login to adobe forums

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.

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Responses

12 Messages

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172 Points

5 years ago

My looping problem was solved by changing my forum name to something completely different.

2 Messages

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76 Points

5 years ago

I am having terrible problems with my Adobe ID (sometimes recognizing the password and sometimes not), Creative Cloud (sometimes licensing my software and sometimes imagining that I am a trial user) and Lightroom CC (on my laptop, crashing at launch). And I can't begin to solve anything because of this *!&#!! redirect loop. I've devoted DAYS a few months ago trying to get it. In the end I had to live with the problem I was having with LR (pre CC).

And now I find that the redirect loop is still here. I cannot get around it by deleting cookies or by changing browsers or by using a different computer or a different location. I experience it at home on my MacPro and elsewhere on my laptop. I cannot post to any forums. Most of the time I can't access any forums. I can't access Adobe chat. (Does it still exist?)

2 Messages

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76 Points

5 years ago

I would say that this problem is NOT solved.

17 Messages

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274 Points

5 years ago

Deborah, I feel for you. I still have the same issue. None of the "solutions" here work for me either, unfortunately. Its appalling that Adobe just ignore this bug and leaves the paying users it affects stranded

12 Messages

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172 Points

5 years ago

Make sure you are using https://accounts.adobe.com to (which is via Creative Cloud) to update your forum name, don't start from the forum.
Select Creative Cloud -->Community-->View Profile.
In the behance.net url this displays, select the dropdown in the top right corner under the person icon, and select Manage My Adobe ID.
In the toolbar of the next screen (https://accounts.adobe.com) select the Profile option.
This gives you the Name for Adobe Community Forums field. Change it there.

I initially had some problems changing my forum name, and until I did it that way, the looping continued.

17 Messages

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274 Points

5 years ago

@Paul Blake
If I change my community name from https://accounts.adobe.com/ it has no effect, I still get the redirect loop of death.

I could not find "Creative Cloud -->Community-->View Profile" on the website nor on the creative cloud windows application. In the app, there is a behance advertising image with "tart your public portfolio", but no dropdown and no person icon..

12 Messages

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172 Points

5 years ago

OK. I use an iMac. :) Do you have Creative Cloud loaded? Not sure how this displays in Windows. It runs in the background to manage Lightroom/Photoshop subscriptions etc and seems to be the way Adobe prefer to communicate with their user base.

12 Messages

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172 Points

5 years ago

I had trouble getting into https://accounts.adobe.com/ directly. But it was OK via Creative Cloud. https://accounts.adobe.com/ is where you end up however, and I presume you've then used the profile option from that screen (which is what I did).
Have you tried a few different names? I tried heaps that were already taken, then in the end, the very simple Paul_Blake worked for me.
Have you cleared you cache and cookies and web history etc to try and get a clean start?

12 Messages

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172 Points

5 years ago

I emailed Chris Cox directly at Adobe to help me with my looping problem (ccox@adobe.com). I got his name from one of the other earlier posts. He was extremely helpful. There may be some backend issues that are causing you grief that need more in-depth analysis.

3 Messages

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80 Points

5 years ago

Clearing my cookies and catch worked on chrome.

2 Messages

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92 Points

5 years ago

I cannot get passed the loop of death to ask a freaking question in the forums to remedy another problem.

About loop of death issue:
I use Safari and Chrome, Yosemite, I've cleared all caches and cookies and data and everything since the beginning of time on each to no avail, i can look at forums unsigned in, but as soon as i sign in the post login just loops until my browser says forget it.

My Adobe Photoshop issue: Macbook Pro, Yosemite, Cintiq 13HD Touch,
How do i get my photoshop CC2015 artboard to display on the Cintiq which is acting as my second monitor? At a certain point the grey zone within which i can move the artboard ends in black and i cannot move the white page art board over. In other words if i were to spread my photoshop across both monitors the grey zone within which the dartboard resides and can be moved around in ends in black and cannot be used. So unless photoshop is the on the primary display it cannot be used. Why is that? If it makes a difference ill mention that photoshop will not spread across both monitors simultaneously, it greys out whichever side has less than %50.

UPDATE: Regarding my Cintiq as 2nd monitor issue:
I was able to remedy the issue by doing nothing more than reading about someone with a crazy issue between Lightroom 5 and a second monitor in this same forum. They were able to fix their problem with control/clicking the application icon to access the options menu and fiddling with the monitor assignments to the program. I had left mine default (none) and it magically worked (2 days of trying to fix this). Regardless of the magic I've actively assigned it to the second monitor to make sure my dialog boxes etc show up within my work space and to make sure that when the mysterious magic wears off it'll still work as desired...a loop fix is still needed however.

15.1K Messages

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195.8K Points

We found some issues with the jive software (fix in progress) that can usually be reset by changing your Adobe ID display name on the adobe.com site, then going back to the forums.

17 Messages

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274 Points

Sadly, changing my Adobe ID display name made no difference. Since paying for adobe cloud SW about 8 months ago, I have not once been able to access the forums to ask for help with the SW, and Adobe have had no interest in helping us or fixing the issue which is 100% reproducible.

1 Message

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60 Points

5 years ago

Same issue here "This webpage has a redirect loop" in Chrome, "The page isn't redirecting properly" in Firefox.

Have tried different computers, browsers, cleared cache etc.

ONLY happens with Adobe Forums. Have never had this problem with another site.
Can get it to work by using incognito mode but as soon as i login to ask question etc 'redirect error'.

Has been happening for months now. Only reached this page as a last resort.

4 Messages

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100 Points

5 years ago

Im also having the same problem, i do remember that when i purchased CC i had some kind of Users conflict, with my Behance account, and for some reason Adobe insist im from ukraine or something it was a long story that they fixed somehow and since i get that Loop...

and i get it one the most annoying moment when i dont understand why Vanisinh point acting so poorly...

7 Messages

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138 Points

5 years ago

Same here. Get a redirect loop using any browser (IE, Chrome, FF). Have cleared cookies on all browsers, no difference.

Even tried from a virtual PC I have running in another country on Windows Server 2008 R2. Same problem.

This has to be a problem with Adobe's forum servers, how can we get a fix for this?

17 Messages

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274 Points

5 years ago

@Richard Moore. I have been waiting for 8 months. There is no fix. I cant use any Adobe forum, and I cant get any help for the SW I pay for every month. Its an appalling situation - something I would expect from a fly by nite operation, or perhaps Sony. It seems you are victim too. Its not our PCs, its a problem with our accounts at Adobe, and changing the username etc. has no effect for me at l

7 Messages

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138 Points

Agreed. I contacted Adobe support via live chat about 10 days ago. They said they would escalate the login problem and that I would get a reply within 3 days. So far nothing.

More annoying is that since taking up a CC subscription the quality of Photoshop has declined (bugs and performance issues) so getting onto the forums is more important than ever.