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Adobe Photoshop Family

2 Messages

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182 Points

Tue, Nov 15, 2011 2:01 PM

Closed

Solved

Can't login to adobe forums

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.

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Responses

51 Messages

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760 Points

6 years ago

Well, that's interesting. I tried Firefox, and got in straight away. I didn't sign in first. I then restarted Firefox, signed in to Adobe, and get the same error. The same happens on Safari. If I'm signed in to Adobe, I can't get to the fora. If I'm not, I can.

Hard to see that as 'your network, or a local outage of some kind'

15.1K Messages

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195.8K Points

I still can't reproduce a problem from California or Australia.
But it is possible that there is something else wrong closer to your location.

51 Messages

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760 Points

It would have to be an Adobe problem, would it not?

51 Messages

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760 Points

and continuing with my local problem, I went to the forum without signing in, entered a query, was asked to sign in and got the system error, yet again. It looks like, the minute that I sign in, I can't get in.

I'd love to hear how that's my problem.

15.1K Messages

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195.8K Points

It is possible that there is an intermittent Adobe server problem that I'm just missing despite dozens of tests from 2 very different locations.

But it is still more likely a localized network issue closer to your location.

51 Messages

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760 Points

and that localised network issue would be somewhere in Adobe?

15.1K Messages

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195.8K Points

No that would be a replicated server somewhere close to you, your ISP, your firewall, your system config (especially if it blocks access to adobe sites), etc.

51 Messages

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760 Points

It doesn't block access to Adobe sites until I sign in. How can that work?

15.1K Messages

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195.8K Points

if you can't access the server that handles authentication, then that is the sort of error you would see.

51 Messages

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760 Points

So there is a sign in server and and a separate authentication server, I'll just ask the flying pigs if that sounds good to them. Maybe all my years working on networks were in vain, after all.

51 Messages

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760 Points

6 years ago

Ok I'm still waiting for a response. How am I meant to fix this. Maybe I can raise another issue about CC failing.

51 Messages

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760 Points

6 years ago

Hello, do I get an answer any time soon? I can manage my Adobe account. I can get to the forums as long as I'm not signed in, but the minute that I sign in I get the error message.

12 Messages

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172 Points

I've got exactly the same problem, and had it for ages!

51 Messages

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760 Points

6 years ago

I just tried signing in on a machine that is 500KM away with the same result. Everything is fine until I sign in. On the same machine, a friend signed in with his id without any issue.

I have had a number of odd issues lately because Grant is an SQL verb and some software now checks and bounces anything with it in.

15.1K Messages

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195.8K Points

6 years ago

Servers all seem to be working, other people are logging in without problems.

Hmm, I see someone with your name banned from the system in 2009 (unfortunately the offending posts were removed, so I don't know exactly why he was banned). Last login for anyone else with your name was April 17.

51 Messages

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760 Points

6 years ago

I can tell you that I have never been banned from this or any forum ever. I may well have logged n on the 17th. I don't come here often fortunately so I have no idea when it started.

How does this get sorted?

15.1K Messages

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195.8K Points

I think I'll have to refer you to some of the forum admins. I can't see anything from this side that should be blocking you, and can't see anything blocking other users.

51 Messages

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760 Points

6 years ago

Great, thanks. Any idea how long that might be?

15.1K Messages

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195.8K Points

That depends on when they get the email I just sent.

15.1K Messages

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195.8K Points

Jeff - you haven't made your email address visible here on GetSatisfaction (even to admins).

Could you email me at ccox (at) adobe [dot] com with the email address/Adobe ID you are using to sign into the Adobe forums?

15.1K Messages

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195.8K Points

Update - once I got his email address, we found the problem with his account and got it fixed.

51 Messages

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760 Points

6 years ago

Fixed, many thanks Chris.

8 Messages

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202 Points

6 years ago

Hi, I too am having this very problem - indeed as suggested above if I sign out from my Adobe account I can get to the forums but as soon as I sign in I get the redirect loop. I had a chat session with a support person from Adobe last week and they tried the clearing cookies and insisted I try Firefox given that the site didn't work with IE or Chrome on 2 different machines - when I explained that at the time I was at work and couldn't install firefox I was promised escalated contact...still holding my breath...is there a permanent fix coming as this seems quite a common issue and makes the community forums less valuable.

if anyone has a fix I'd be grateful as I'm having a challenge or two with the just installed Lightroom 6.

Thanks

15.1K Messages

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195.8K Points

It is not a common issue at all - very uncommon, and usually resolved to local network problems.

4 Messages

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90 Points

6 years ago

I still can't log in to the forums it still says there is a redirect loop.
I have this problem on multiple computers and on different networks.
At home or at work and even at my brother's house.
I cleaned the cache cookies and what not.
And It seems that I am not the only one.

This problem is not going away for several months now,
yet all I hear from Adobe staff here is we are great the problem is with you.
Well that is just great, I can't even login to forums to say there is a problem
and I have to login to the photoshop forums.

Great adobe, as always, you show me you don't care about your paying customers.

15.1K Messages

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195.8K Points

Nobody with your name is even registered for the adobe forums.

8 Messages

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202 Points

So how do I get one as I cant connect, I have a valid adobe acount, so does this mean I have to log out of that and create a new different account for the forums which means the two uses can't overlap, doesn't sound right!.

15.1K Messages

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195.8K Points

Please note that I was responding to Assaf above, not Chris Page.

You log into the forums with your normal Adobe ID. There is no need for creating a new account.

8 Messages

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202 Points

Sorry chap - doesn't show on the email, I still have this redirect loop problem so can't get near the forums while logged in

17 Messages

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274 Points

6 years ago

i have the same issue since 3 months. No way to login to lightroom, ps or cc forums. always get "This webpage has a redirect loop ERR_TOO_MANY_REDIRECTS"

e.g.

https://forums.adobe.com/community/ph...

Deleting all adobe cookies fixes it 1 time only, then next time, get same issue. tried IE and chrome, but give same error.

Using windows 8.1

Champion

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2.6K Messages

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33.7K Points

Make sure you've deleted all cookies and all site data and that your cookie policy is set to accept all cookies from adobe.com

http://www.oxhow.com/how-to-solve-thi...

http://www.fixedbyvonnie.com/2014/12/...

You might also check your hosts file for errant adobe.com server references that may have a new IP address since the hosts file was created.

I suppose there might be some internet-security software that is rewriting webpage contents and that is confusing things, so temporarily disabling that security software might fix things.

But before you do that make sure the issue is not that you have a virus that is messing with your browser settings but scanning with several virus and malware scanners.

17 Messages

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274 Points

Tried deleting all cookies, checked hosts file - no entries. only have windows defender running. Have never had a virus. All other sites work, only adobe forums not.

Champion

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2.6K Messages

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33.7K Points

The forums work for everyone else so the issue is still localized to your computer or immediate network.

17 Messages

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274 Points

That doesnt help, I have no problem with the entire internet, only adobe forums. If I delete cookies it works once, then fails again. So its Adobe forums screwing up the cookies or account some how. As it doesnt work on other browsers on other laptops on other networks, its not the network or the machine or browser.

17 Messages

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274 Points

Also "works for everyone else" is not quite true - I have found at least 30 people reporting this same issue, and there will be more who have not reported it because they cant find a way (e.g. didnt find this forum).

4 Messages

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90 Points

6 years ago

"The forums work for everyone else so the issue is still localized to your computer or immediate network."

For everyone else? And what about all the people who complain here? they are everyone else also?

I also tried to delete cookies and what not and I just can't log in.
I can't view the forums at all.

Typical Adobe support, we are perfect the problem is yours.

And to the one who told me he does not see my names in the forums logs at all,
Well what can I say, I am registered using this Email and I have a legal CC package from my work, if you don't see my mail the problem is with you.

I have not see you try one time try to help here to anyone at all.
You just say you have the problem even though you can clearly see multiple people
have that problem on multiple devices.

I work with your software only because I work in a big company who uses your softwares, if it was up to me I would move to Corel.

The Audacity you have to keep on blaming the users with out even trying to help is just mind blowing.

-EDIT-
And I stopped trying to ask for help from Adobe support, it's just useless.
Something happened to this company ever since they became a monopoly.
But it will bite you back Adobe if you keep up with this behaviour.
Mark my words!

Champion

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2.6K Messages

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33.7K Points

The usual reason for the symptoms you're describing is that the cookies aren't being allowed or that the cookies are storing information from a previous version of webpage coding or the webpage coding in your browser cache doesn't match the newer cookies and things don't work and the solutions is to clear the cookies and cache and allow all cookies. It seems like you've done those things, so either that's not the problem, or something further upstream from you at your network firewall, your ISP or your local country's network is caching something or otherwise interfering with the page content and cookie transmission to and from you and Adobe servers. You blame Adobe because you've done everything you can with cookies and cache and Adobe says it's not their problem because they send the same sort of page content to everyone and most everyone else works fine so it remains a mystery without an obvious resolution.

Another area of exploration would be perhaps the information Adobe has for you on their side between your Adobe ID and your forum ID is corrupted--if that's even possible and I doubt they'd have to way to tell this or fix it if it was. A way to see if this could be the issue would be to create a brand new Adobe ID with a new e-mail and keep the username, name, and demographic information very simple using just non-accented A-Z/a-z characters and digits and simple punctuation like periods and commas, and see if things work any differently.

You might have to log out of any other Adobe-related websites and apps before testing this new Adobe ID in case the cookies from the one Adobe ID login would be interfering with your new experimental Adobe ID login.

4 Messages

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90 Points

Hey Steve,

I have this problem with two separate accounts, one personal and the second (this one) from work. more over I have this problem only with Adobe Forums.
All the other services that I use that need Cookies enabled work perfectly.

Also, I have tried to log in from multiple computers (at least 5) which all use different ISP's. The problem persists no matter where from or on what device I log from.

Now if it's a country based problem then Adobe needs to fix it ASAP since then all Israeli Adobe costumers (in my case) can't log in.

As to not everyone have this problem, bare in mind the the majority of users
don't even use the forums (I know that since most of my co-workers don't).
and some who do try and didn't manage to log in don't find this particular forum thread.

In other words I highly doubt it's a user problem.
Seems to me it's some kind of bad coding on the forums.

Champion

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2.6K Messages

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33.7K Points

Bad coding that singles out your users based on your name or something, then.

17 Messages

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274 Points

i have the same issue, I cant login on any pc, mac, on any network, in any country (tried UK, Gibraltar, Spain) to any adobe forums (except this one). Deleting cookies fixes it one time only, then redirect issue. Its a bug on the Adobe side, 100%.

Champion

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2.6K Messages

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33.7K Points

Sounds like something might be strange in the cookie handling.

I'm in the US and have no problems, but from what I've seen on other sites, like http://www.lightroomqueen.com for example, in the EU or the UK, I'm not sure what the scope is, there seems to be some mandated cookie policy to warn that cookies are in use and I wonder if there is something strange happening with cookies because of this.

I'm also not sure if Adobe-UK/EU sites are still hosted in the US or if they're somehow in the UK/EU and could have different coding or a world-region-specific enforcement of a cookie policy that doesn't work with Adobe's server.

Are the recent contributors to this thread in the UK or EU or otherwise in a world region that enforces a cookie warning policy? If so, do any of you see an informational cookie warning on Adobes main site or the forum's site?

18 Messages

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342 Points

6 years ago

A couple of years ago, a bunch of Adobe servers were afflicted by a 'poison cookie' problem caused by a couple of bugs in ColdFusion.

One of the bugs (which has been fixed for quite a while now) is that the session cookies used by ColdFusion (CFID and CFToken) to be incorrectly written as 'domain' cookies, meaning that the same cookies would be delivered to all Adobe servers (not just the one that sent the cookies)

The second bug (which I'm pretty sure has NOT been fixed) is that when ColdFusion sees multiple CFID/CFToken cookies (one specific to the server you're going to, and another for the entire adobe.com domain), it doesn't reliably use the 'server-specific' one - and if it doesn't recognize the one it sees, it tries to set a new one - but since it never sees that the new one is set... it tries until you give up.

So... one possible explanation here... is that Adobe has not updated *all* ColdFusion servers in the 'adobe.com' domain, and that everyone who continues to have problems... is having problems because they've accessed (at least) one of these outdated servers.

15.1K Messages

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195.8K Points

There shouldn't be any ColdFusion servers involved in the user forums, or authentication for the forums.

1 Message

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70 Points

5 years ago

This problem happened to me on multiple browsers on multiple computers, but only for one account. If I used my personal Adobe ID, I got a redirect loop; if I used the Adobe ID we use to manage licensing, I could log in just fine.

I contacted Adobe support a few months ago and they opened a ticket, but the only communication I've received since then was a form e-mail apologizing for the delay.

Following a suggestion from elsewhere on this site, I did some investigation today: I went to https://accounts.adobe.com/profile and tried changing the 'Name for Adobe Community forums" field. Results:


  • With the name I had already entered, I got no errors saving but I got a redirect loop when I tried to visit the forums.

  • When I changed the capitalization of the first letter of the name I was using, I couldn't save it because it was already in use.

  • When I changed the name to something else, I got no errors saving and I did not get a redirect loop when I tired to visit the forums.



It seems to me that there are two problems here: first, the profile editor allows people to enter and save unavailable names without realizing it, and second, the forums produce a redirect loop instead of failing gracefully when someone tries to log in for the first time with such a name.

Other people getting the same symptom might be hitting different underlying problems (who knows, maybe someone really did have a local network error?), but I'd hazard a guess that I'm not the only one here who'll be able to log in with a different name.

1 Message

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62 Points

Changing the forum name was the right answer for me! Thank so much!

17 Messages

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274 Points

5 years ago

Sadly, I tried this and it doesn't work for me. I changed my "name for Adobe Community forums" and still get the redirect loop of death for all adobe forums (except this one which uses a different software). Its been 3 months and I still have no access to the forums, but I pay for the complete creatives suite. I have no way to ask questions or get answers to problems I have with lighroom etc.
Adobe dont seem to think this issue exists, or that we who are suffering from it dont exist.