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Adobe Photoshop Family

3 Messages

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94 Points

Wed, Dec 20, 2017 11:19 PM

Cannot Download Creative Cloud Assets

I have the Creative Cloud Photoshop and Light Room one year plan. I tried to download assets; all I get it upgrade. When I go to my account, it says that I have access to primum assets. I ahve tried everything. Can any one help me with issue please.

Responses

Adobe Administrator

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644 Messages

 • 

12.7K Points

3 years ago

Try to re-launch the Creative Cloud app.

With the Creative Cloud app active press:

- option, cmd, R for Mac

- Ctrl, alt, R for Windows

Does that help?

3 Messages

 • 

94 Points

3 years ago

No that did not work. It seems others are having the same issue. I have yet to find any support from Adobe. I am not sure what to do at this point. I have spent 3 days trying to fix the issue. I have reinstalled the app. I pay by the month, so I am not sure if it is an registering issue.

Thank you for your idea and trying to help me.

Tim

Adobe Administrator

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644 Messages

 • 

12.7K Points

Hi Tim,

I found the answer:

https://helpx.adobe.com/creative-cloud/help/market.html

Unfortunately, Market Assets aren't available to Creative Cloud Photography Plan members. I did not realize that before. My apologies.