helge_andre_hafstad's profile

1 Message


70 Points

Sat, Jun 23, 2018 12:55 AM

Bought Cartoons and Pop Art got no file

I paid for the add-on "Cartoons and Pop Art" for photoshop, got a recite on e-mail.

No download option were presented, in the e-mail it says "If you need help finding out how to access your purchase, please visit My-Addons, and read the 'Where to Find it' section. If you are having difficulties with the installation, see the Troubleshoot Guide." 

I can't find it anywhere and when i go to the "Cartoons and Pop Art" page at Adobe Exchange it doesn't say that I own it and I can buy it even though I already have.

It is not available in my Adobe Creative Cloud desktop app ether.

What do I do?


548 Messages


12.4K Points

3 y ago

I've had the same thing happen to me Helge, with another product but did find mine in my Downloads Folder on my PC.

Have a look in your Downloads folder on your PC. This is an Action File.

Once you download the product file, navigate to your ”Downloads” folder. Unzip the file ”PFx-CARTOONS.zip”. This will create a folder, which contains the action file:

Method 1: 
• Double-click the ”PFx CARTOONS.atn” file; the actions will be loaded automatically into the Actions Panel. 

Method 2:
• Open Photoshop and go to the Actions Panel (if it's not visible, select: Window > Actions). 
• Click the panel's menu button (at the top-right panel corner); select ”Load Actions” from the pop-up menu and load the actions file. 

Load a photo in Photoshop; Click the Cartoonizer action; hit the Play button, located at the bottom of the Actions Panel. Follow the on-screen instructions.