jon_hilderbrand's profile

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Thu, Jan 23, 2020 4:17 AM

2020 black screen

Sorry, but I'm new to this! Rather than go through the whole ordeal again, may I provide a link to a separate attempt to resolve the issue?
I just now uninstalled 2019; I had no other version installed, then installed 2020 from the Creative Cloud menu. Same issue: Still just a black screen with tool bar across the top. I can file>open an image from file explorer (I am using Windows 10, latest version, whatever that is), but if I click on file>new nothing happens. If I click window>workspace>reset essentials, I get a normal work space, but from here, again, I can file>open from file explorer, but I still cannot create a "new" file (file>new)! I want the app to open to the home screen like 2019 always did. I just graduated from university, graphic design and media arts, so I REALLY need this software to work!!!
If you need any further information, I'll be ready to reply.
Thanks! Looks like a great community!
PS. Just allowed new update, 21.0.3; same issue. Very frustrating.

This conversation has been merged. Please refer the main conversation:

Photoshop 2020: Black window - Home screen and New Document dialog


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