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Adobe Photoshop Family

2 Messages

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572 Points

Fri, Sep 13, 2013 12:22 AM

Photoshop Express: Sept 13, 2013 update for iOS missing purchased additions

In app purchases missing after updating to the 'new look' PS Express today 13 September 2013, all my purchased borders and effects such as twirl etc cannot be found. If these can't be updated then the new updated app is pretty useless compared to the previous app I enjoyed using. How do I fix this?

Responses

5 Messages

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132 Points

7 years ago

Hi Pattie !

Actully tried several times restoring through settings menu, but always got this message

In English : This is not a user Account for test
Make a new account in Sandbox environment
( Enviroment : Sandbox )
and then an error afterwards

But anyway now it's working and looking forward to the new stuff ;-))))

Sincere Flemming

2.2K Messages

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40K Points

7 years ago

Thanks for the screenshot, Flemming. I will look into this. I am glad it updated happily from the other screen for you.

Pattie

8 Messages

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192 Points

7 years ago

This reply was created from a merged topic originally titled
Lost purchases with PS express update for iPad ap.


I have updated my ios7 and PS express. I still do not have the special effects and borders that I purchased previously for my iPad

8 Messages

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192 Points

7 years ago

I have tried restoring many times. It doesn't work. I think people who have bought the camera pack are just stuck and I don't have the noise option either. I don't want my money back. I have had my money's worth with this iPad ap, but I am surprised that a company such as this has taken such an arrogant position of no apology or notice of trying to fix the situation

47 Messages

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700 Points

Hi Tylene,
Are you updating by tapping on the shopping cart, or through the settings panel? We are hearing about a few issues with this so we are trying to debug what is going on.

Best,
Ian

8 Messages

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192 Points

I updated successfully a while ago, then found I no longer had my special effects and borders and more that I got with the camera pack. I used restore and was told it was successful, but there were no additional icons to use. The restore is within the ap

2.2K Messages

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40K Points

7 years ago

Tylene

You might want to check out the FAQ's for 3.0 and 3.0.1 here:
http://forums.adobe.com/community/pse...

Note: Not all of the purchased features that were in the older version have been implemented in 3.0 and above. Noise moved to the slider area starting in 3.0 and sharpen was added in 3.0.1.

8 Messages

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192 Points

7 years ago

I have found every thing that I have, but many of the camera pack effects and borders and also the noise reduction are not there and do not restore

47 Messages

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700 Points

Hi Tylene,

We have posted some info on the following page to detail what has changed:
http://forums.adobe.com/message/56828...

One thing to note is that Noise Reduction is there and should have restored from a previous purchase. It is located in the corrections sliders area of the app (middle bottom icon). It should be the second control on the page.

Best,
Ian

8 Messages

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192 Points

I have checked out the link and I have rechecked my ap. the noise reduction. Has a $ sign. When I click to restore, it says successful but the $ is still there and the noise reduction does not work when I slide it. I really miss the sparkle effect and some of the other border special effects

47 Messages

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700 Points

Hi Tylene, We are seeing this issue for one other user as well. we are actively looking into it and hopefully will have a solution shortly.
Ian

2 Messages

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82 Points

7 years ago

This reply was created from a merged topic originally titled
package lost after update. how to proceed?.


i used a lot a pack that bought. i don't remember all names effects, but one is obscure ( that i loved!). please, i need this pack 

2 Messages

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82 Points

7 years ago

This reply was created from a merged topic originally titled
Lost paid-for frames.

2 Messages

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98 Points

7 years ago

I have trusted Adode products for many yrs. especially Photoshop. I'm extremely disappointed. I NO LINGER WANT THE APP, IT'S NOT WHAT I PAID FOR!! I want my money back or Adobe to update back to the old version & give me my In App Purchases back!! With this many people complaining you guys should do something otherwise , I WILL BE ON FB & EVERY OTHER SITE I CAN TELLING PEOPLE HOW YOU RIPPED US OFF & NOT TO BUY YOUR PRODUCTS!!

1 Message

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62 Points

7 years ago

I want my money back. I am sickened by this behavior by Adobe. No wonder Apple hates you! Either return the old app, fix
the new app, or give us our money back, you thieves!