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Adobe Photoshop Family

2 Messages

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572 Points

Fri, Sep 13, 2013 12:22 AM

Photoshop Express: Sept 13, 2013 update for iOS missing purchased additions

In app purchases missing after updating to the 'new look' PS Express today 13 September 2013, all my purchased borders and effects such as twirl etc cannot be found. If these can't be updated then the new updated app is pretty useless compared to the previous app I enjoyed using. How do I fix this?

Responses

19 Messages

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192 Points

7 years ago

Chris you are now going way over the top with this incessant deleting of posts made by people.

Where has Sheryl Murphy's post gone? You cannot keep telling people they are off topic when the topic issue CANNOT be resolved and there is no further response from Adobe apart from filling in a survey, the old expansion packs CANNOT be restored.

You are personally inflaming this situation by removing peoples posts and telling them they are 'throwing a tantrum', it's my belief that you are abusing your powers of moderation.

For everyone else, email Apple outlining the situation with PS Express and that you have payed money (it will be an easy check for them) for the packs which have now bee withdrawn. I sent them an email stating my frustration as i had purchased all packs and so far, the response is Apple are aware of what has happened and are concerned, after all it does reflect badly on the Apple App Store.

There are some good features in the new app but unfortunately not enough to keep using it. Other notable apps for image editing are Filterstorm Pro (no preset filters) and VSCO Cam.

20 Messages

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252 Points

7 years ago

Please do not delete any more of my posts. I have in no way been disrespectful or rude to any one in posting my frustration.
I loved my app so much that I have been willing to do something to get it back, evenay for it again. I have never been a part of a forum like this before.

Please do not delete my posts
Thank You

19 Messages

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192 Points

7 years ago

Hi Sheryl. You're wasting your time, I think the powers of moderation have gone to Chris's head. In most peoples opinions, she's out of controll. This reply to you will more than likely be removed soon.

Adobe's reputation is in tatters in a lot of user's eyes. I was going to subscribe to the full CC package in October, obviously that won't be happening now. All Adobe software has been removed from my iDevices.

I downloaded VSCO Cam today and bought the Launch Pack which is on special offer. It's not quite as good as the last version of PS Express but I think is better than the current offering. It does have a nice minimal interface though. Coupled with the raw editing power of Filterstorm Pro, it's a pretty potent pair.

19 Messages

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192 Points

7 years ago

Chris you fu**ing moron. Close the fu**cking thread, the topic is PS Express update for iOS MISSING PURCHASED ADDITIONS, not hiw to restore them, not how to buy them but PREVIOUS PURCHASED ADDITIONS ARE NOW MISSING AND CANNOT BE RESTORED BECAUSE THEY DO NOT EXIST TO BE RESTORED.

YOU THICK FU**ING TW*T, explain how they're all off topic! You can't because your enttire existence on this forum is to pi*s people off! Off topic, off topic, off topic. That's your stock answer, is that what you think being a moderator is all about? You're not even employed by these people.

Do you understand what the topic is in your retarded little head? Go and get a life you pathetic sh*t or are you too busy admiring your black Hugo Boss uniform in between playing at being a keyboard warrior!!!

I'd like to see you in face to face, you wouldn't be so smug because I'd love nothing more than to snap the life right out of you! I'd think it funny if you weren't such an irritating rodent.

19 Messages

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192 Points

7 years ago

Pattie, the moderator is not trying to respond to anybody, just delete posts without just cause. Notice the number of removal change logs, all down to ONE moderator.

There have been over a dozen posts made on this thread that are completely ON topic that have been deleted for being off topic. It's infuriating for those posting as it's our only real means of getting our views across. People have asked for refunds, only for the post to be removed. Chris Cox is being way over the top in this. I've looked at other threads regarding the same software and there are no where near the amount of take downs as on here. I myself have already emailed Apple regarding this mess and they seem to be taking an interest for the customers that have been left out of pocket, it reflects on them and thier App Store!

It's disgusting the way these forums are moderated. Try posting links for people contact employees of Get Satisfaction so we can complain about the over zealous moderation that is going on. Chris Cox SHOULD NOT be a moderator! He/she even deleted a comment I made on my own thread that I created, the reason given was, off topic!!!

20 Messages

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252 Points

7 years ago

I was not allowed to create a new topic. That is why I started posting here in the first place

15.1K Messages

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195.8K Points

Anyone able to log in can also create a new topic. Please keep discussions within the topic set by the subject and initial posts.

20 Messages

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252 Points

I was able to create a new forum under "Idea". I posted one of the things that I loved about the app editing that I would like to see back. I was able to restore my old purchase to my iPad. I downloaded the new app to my husbands iPad. Having them side by side I do like a couple of the new options. Adjusting how much of a filter I can use was what I loved best so hopefully that will be coming soon. Thank you to everyone for trying to make my favorite app better.
I'm amazed that so many people love this app as much as I do and are literally willing to fight for it. I don't want to fight, I want to make improvements and bring back many of the old options that we all loved along with great new ones. So I have the ability to use both right now. I know that's not an option for most people.
There are some good filters on the new update, I just can't adjust how much of that filter I want to use.

Thank you for all you are doing to try and make your customers happy

2.2K Messages

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40K Points

Sheryl-

When you search in this forum, it will come back with suggestions of posts that may apply to you. If none of these apply and you want to create a new one, click on "start a topic" in the top right. You then are able to select the type of topic (question, idea, etc) and add a title and description.

Pattie

15.1K Messages

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195.8K Points

And I see that you did create that new topic under http://feedback.photoshop.com/photosh...
Thanks for the feedback!

9 Messages

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100 Points

Sorry Adobe you should take us serious, immediately!

20 Messages

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252 Points

Thank you

2.2K Messages

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40K Points

7 years ago

Darren-

Chris is just trying to keep the forums clean and ensure the topics relate to the app and technical issues. Sorry if their removal offended you.

Pattie

20 Messages

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252 Points

Thank you pattie

9 Messages

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100 Points

Sorry Adobe you should take us serious, immediately!
comment

9 Messages

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100 Points

Sorry Adobe you should take us serious, immediately!

5 Messages

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132 Points

7 years ago

This reply was created from a merged topic originally titled
Inn App purchase's gone after upgrading.


After upgrading The PS Express App, my in app purchase's is lost, Border-pack, Camera-pack and Effect-pack, thing's that you could use for making fun and correct a photo, now it's gone, and you have to pay again, and still don't have the same pack as used too, come on Adobe, you can't be serius !!! Will not requmend this App in the future.

9 Messages

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100 Points

7 years ago

Sorry Adobe you should take us serious, immediately!

2.2K Messages

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40K Points

7 years ago

Flemming-

IF you previously made in app purchases, then you can restore them in settings. Not all of the old features exist in the new version and others have been moved around a bit. See the sliders icon in the center bottom to find the adjustments. We are adding sharpen back in in the next version and are working on implementing borders that look similar to some you are used to seeing. With the new rendering engine, many things must bve re-implemented. See this FAQ:
http://forums.adobe.com/message/56828...

2 Messages

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78 Points

7 years ago

The amazing noise reduction feature that I paid $5 extra for is now gone in the 3.0 version. The "noise" adjustment that's now in 3.0 is nothing like what I had in 2.7. If it's not broke, don't fix it! This is so very disappointing. The Restore Purchases button in 3.0 doesn't restore anything. Where I do I get my money back for what I paid for in 2.7?

2 Messages

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78 Points

UPDATE: Apple was gracious enough to refund my $5 for the in-app purchase. Just click on the "Report a problem" link on your original email receipt to get started. It didn't give me an option to revert back to version 2.7, but at least Apple gave me my money back.

5 Messages

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132 Points

7 years ago

Hi !!

Apriciating that Adobe is aware of the problem, issued to PS Express, after the update to 3.0 , tried reversing the App to an early'r version, but that didn't solve the problem, restoring the in App purchasing, still get's an error message, so the problem must be solved between App Store and Adobe, i think ! So Adobe, hope you are working on the problem ;-)
IF there should be any doubt, regarding the in App purchasing, i can always dig out the reseeds from iTunes, who keeps a record of all thats purchased in App Store, also inn App purchasing !!!
Sincere Flemming

4 Messages

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102 Points

7 years ago

This reply was created from a merged topic originally titled
PS Express Reduce Noise function Purchased but cannot use!!!.


In the PS Express I already paid for the reduce noise function, it ask me enter the itune password everytime i did and it shown restore the purchased, but the Reduce Noice still cannot be use? alwasy need me to enter the itune password.. HELP!!!!!!

I paid with cannto use the function?

47 Messages

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700 Points

Hi Aric,
when you enter your itunes password, what does the screen show? Do you see the noise reduction control with a blue dollar in the upper right corner? Are you restoring purchases from the settings menu or through the feature itself?

Thanks,
Ian

4 Messages

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102 Points

Hi Ian:

Yes, I restored many times but the blue dollar sign on the top right still there. And when i use it again, it will prompt ask me to purchase or restore again.

:( hope you can fix this soon, paid USD4.99 for 2 weeks but cannot use at all..

regards,
Aric

47 Messages

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700 Points

Hi Aric,

So it sounds like it is not actually restoring the purchase. Does a dialog appear after restoring purchase? It should say something like "Restored Purchase" if it completed successfully. We are getting some reports of mixed results from the settings menu. Can you try doing it from the feature itself (i.e. go to reduce noise, tap on shopping cart, and then tap restore purchase). Let me know what the error says and we can see what we can do.

best,
ian

4 Messages

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102 Points

Hi Ian,
Yes, I just tried again.

And it said restored ok.


But the dollar sign still there after that!!


I had been done that at least 15 times til now. !!

Aric

5 Messages

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132 Points

7 years ago

UPDATE !!!!

I think Adobe has listen to all the customers, complaining about the in App purchases missing, tried restoring purchases several times, through the Settings menu, it did't work...... but accidentally discovered there was a
" Restore purchases " in the feature menu also, the menu used to buy Noise and Premium Looks, and 1,2,3, all features was available again, BIG SMILE !!!
Hope this can help others or maybe Adobe has solved the problem, if so, thanks
Adobe for listening !
Now i'm looking forward/ hoping for Adobe will implement many of the old Borders and Effects from version 2,7 ....especially the Borders, the one's provided now are quit ordinary and a little dull ...... waiting patiently !!!!
So.. Thumbs Up Adobe !!!

Sincere Flemming

2.2K Messages

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40K Points

7 years ago

Flemming-

I am glad you were able to restore your purchases. Generally, the easiest way is to restore them in settings. When you do this you should see a screen that looks like this:



Version 3.0.1, available now, has the sharpen feature and auto zoom for sharpen and noise reduction. Some of the looks and borders you may be interested in will be coming next.

Pattie

2 Messages

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98 Points

I tried that too & it didn't work, it just keeps asking me to restore then says complete but still don't work. Done it more times than I can count.