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Adobe Photoshop Family

2 Messages

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572 Points

Fri, Sep 13, 2013 12:22 AM

Photoshop Express: Sept 13, 2013 update for iOS missing purchased additions

In app purchases missing after updating to the 'new look' PS Express today 13 September 2013, all my purchased borders and effects such as twirl etc cannot be found. If these can't be updated then the new updated app is pretty useless compared to the previous app I enjoyed using. How do I fix this?

Responses

Official Solution

47 Messages

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700 Points

7 years ago

Hi Lynne,

I am sorry you are frustrated with the new version. We made the choice to move forward with a new rendering engine which gives us significantly improved editing and capabilities. Unfortunately, that hindered us from being capable of some previous effects and borders. This decision was driven by low usage numbers on the effects we were no longer capable of, which I apologize affected your workflows. We hope you like the premium looks that we developed which are free to you if you restore your purchases (settings menu). We also took the step to create brand new borders, which we will continue to add to as we go along. Again, I apologize that the features you used previously are no longer available. We hope you continue to use the product and give the new features a shot.

Sincerely,
Ian Parks
Product Manager

5 Messages

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372 Points

This new version is terrible. This is the first app that was updated that got worse. It's missing more than just a few effects. I upgraded and now I do t get to utilize the upgrade to go to a lesser format. I'm very disappointed with Adobe. This app is subpar. The original PS Xpress was in a league of its own and now it's just average like all the other photography apps

How do I go back to the original? Please?

2 Messages

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72 Points

I agree. You offered the exceptional not the average. I hope you will consider adding the floral frames and overlays back into your app. And thay were stunning!

1 Message

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62 Points

Im upset because you removed something that I paid for. I purchased something that is gone. This is not right!

2 Messages

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72 Points

I have gone to the link with no avail. Can't you offer both apps? I really want the old one back but I can't find it anywhere!

14 Messages

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140 Points

I recovered a version off my computer but its not 2.7 so when I go into effects which I paid for the app crashes & won't open? Now what?

Official Solution

2.2K Messages

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40K Points

7 years ago

You might want to check out the information at this link. It explains how to restore your apps and explains the looks, premium looks, and borders in Photoshop Express 3.0:

http://forums.adobe.com/thread/1295813

I hope this helps.

Pattie

14 Messages

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342 Points

It absolutely DOES NOT!!! You've got to be kidding with this ramble about why you did what you did by in plain English, ripped your customers off and leaving us all hanging out to dry. Are you, in a few weeks going to offer all the old borders, effects, etc., but charge us for these fixes even though we paid for them with the prior version...??? I think this is what is planned ... It's all about the money and customer service is all for not. Sadly disappointed and am so so so upset!!!

2 Messages

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70 Points

So agreed was so upset keep looking for all my PAID effects there they were gone. Nice touch. I want the old one back

14 Messages

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140 Points

Hi I managed to install an older version from my computer but it wasn't 2.7 it was 2.5. Now when I try to go into the effects it crashes. I'm so upset because I really loved the last version & would like it back & working properly. Please help.

5 Messages

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228 Points

7 years ago

Where has the 'sharpen' tool gone?!?! Put it back!

7 Messages

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444 Points

7 years ago

Hi Ian,
I am sorry, but I want my money back or you give me all of the in app purchase features back!
Cheers Ralph

7 Messages

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444 Points

7 years ago

This reply was created from a merged topic originally titled
Where are my in app purchases? Give me that features or money back!.

9 Messages

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100 Points

7 years ago

I am sad the version before 9/11 was much better! bring it back please !

5 Messages

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372 Points

7 years ago

Yes please

2 Messages

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64 Points

7 years ago

Please give us back the version before the, so called update...I used it almost everyday. It was great! Now it is useless..

2 Messages

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64 Points

7 years ago

So called upgrade..sorry

9 Messages

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100 Points

7 years ago

yes immediately please we beg you! the version before was much and much better!
The upgrade is a distasteful flop!

2 Messages

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572 Points

7 years ago

I just checked out the link. It doesn't provide any more information than I already had. I have 'restored' and been given the 'Premium' pack and the 'Noise' pack. The issue is that the 'Premium Pack' just isn't that good. VSCO camera does a better job at what the 'Premium Pack' is trying to do. I really like the effects (twirl, bulge and many others ) and also the borders in the old version. These didn't exist in any other app. Now you have supposedly improved the app but you haven't because other apps such as Snapseed and VSCOcam do a better job at these. Bring back the features that PS Express did better. I am really disappointed I have paid for extra features that no longer exist and get nothing in return. Is it possible to get a refund. I don't really want any of the extra features in this new upgrade they are pretty average and I won't use them.

9 Messages

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100 Points

7 years ago

Lynne I agree. Amen

2 Messages

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202 Points

7 years ago

This reply was created from a merged topic originally titled
missing effects in the new upgrade.


I WANT MY MONEY BACK if i cant use my old purchsed effects in the new version!! whats the point of purchasing them if they r going to dissapear everytime??

2 Messages

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102 Points

7 years ago

This reply was created from a merged topic originally titled
I cannot get my IN APP PURCHASES..


CH.....I loved the previous version very much. I dislike the way you have organized this update. Also, I made in app purchases and cannot access them now. I have tried several times.....I am told that they have been restored but were are they?

I would very much like to go back...back to the previous version.

Please help me.

19 Messages

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192 Points

7 years ago

Where do you get off taking away things that have been paid for to use in the app. The latest update is total s***e compared to the last. If you buy a TV that is Internet and app capable with a one off small fee,, would you think it right to have those features taken away from you when the next firmware for the TV is released?

You're effectively robbing people and obtaining money by deception. That's FRAUD! You think you can treat people like mugs? I bought Photoshop Touch, Idea's and all extra's for Express. As of now, all Adobe software is off my iPad untill such time what I paid for is re-instated!

If that's Adobe's method of future business then you've just lost one customer straight off. I was stronlgy contemplating purchasing the full CS subscription but no way, not now. What I subscribe for today may well not be the product I have 10 months down the line!

Absolutely disgusting behaviour. You're well on the way to having a reputation like EA. Well done!!