2 Messages
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572 Points
Fri, Sep 13, 2013 12:22 AM
Photoshop Express: Sept 13, 2013 update for iOS missing purchased additions
In app purchases missing after updating to the 'new look' PS Express today 13 September 2013, all my purchased borders and effects such as twirl etc cannot be found. If these can't be updated then the new updated app is pretty useless compared to the previous app I enjoyed using. How do I fix this?
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7 years ago
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Official Solution
ian_parks
47 Messages
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700 Points
7 years ago
I am sorry you are frustrated with the new version. We made the choice to move forward with a new rendering engine which gives us significantly improved editing and capabilities. Unfortunately, that hindered us from being capable of some previous effects and borders. This decision was driven by low usage numbers on the effects we were no longer capable of, which I apologize affected your workflows. We hope you like the premium looks that we developed which are free to you if you restore your purchases (settings menu). We also took the step to create brand new borders, which we will continue to add to as we go along. Again, I apologize that the features you used previously are no longer available. We hope you continue to use the product and give the new features a shot.
Sincerely,
Ian Parks
Product Manager
5
Official Solution
pattie_f
Adobe Administrator
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2.2K Messages
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40K Points
7 years ago
http://forums.adobe.com/thread/1295813
I hope this helps.
Pattie
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james_dickinson_5929278
5 Messages
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228 Points
7 years ago
0
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ralph_maten
7 Messages
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444 Points
7 years ago
I am sorry, but I want my money back or you give me all of the in app purchase features back!
Cheers Ralph
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ralph_maten
7 Messages
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444 Points
7 years ago
Where are my in app purchases? Give me that features or money back!.
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johannes_priem
9 Messages
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100 Points
7 years ago
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chris_kohler
5 Messages
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372 Points
7 years ago
0
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sussi_b_dker_petersen
2 Messages
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64 Points
7 years ago
0
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sussi_b_dker_petersen
2 Messages
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64 Points
7 years ago
0
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johannes_priem
9 Messages
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100 Points
7 years ago
The upgrade is a distasteful flop!
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lynne_3909454
2 Messages
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572 Points
7 years ago
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johannes_priem
9 Messages
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100 Points
7 years ago
0
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cj_park
2 Messages
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202 Points
7 years ago
missing effects in the new upgrade.
I WANT MY MONEY BACK if i cant use my old purchsed effects in the new version!! whats the point of purchasing them if they r going to dissapear everytime??
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carl_harrison_5931605
2 Messages
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102 Points
7 years ago
I cannot get my IN APP PURCHASES..
CH.....I loved the previous version very much. I dislike the way you have organized this update. Also, I made in app purchases and cannot access them now. I have tried several times.....I am told that they have been restored but were are they?
I would very much like to go back...back to the previous version.
Please help me.
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darren_mcmoran
19 Messages
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192 Points
7 years ago
You're effectively robbing people and obtaining money by deception. That's FRAUD! You think you can treat people like mugs? I bought Photoshop Touch, Idea's and all extra's for Express. As of now, all Adobe software is off my iPad untill such time what I paid for is re-instated!
If that's Adobe's method of future business then you've just lost one customer straight off. I was stronlgy contemplating purchasing the full CS subscription but no way, not now. What I subscribe for today may well not be the product I have 10 months down the line!
Absolutely disgusting behaviour. You're well on the way to having a reputation like EA. Well done!!
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