mark_dowman's profile

3 Messages

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180 Points

Tue, Apr 26, 2011 3:49 PM

Photoshop Express: not displaying camera photos stored on SD card

Photoshop Express on my Motorola Atrix, doesn't display any images from the phone's camera. It displays a message saying "No images found on your phone. take some pictures with your camera phone an they'll show up here." I've taken lots of photos, and none show up. I even reformatted the SD card, hoping that was the issue. Any ideas what else I might try?

Responses

Official Solution

2.1K Messages

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32.2K Points

10 y ago

Photoshop Express reads your image data from the internal storage, not the SD card. Open the Camera app, hit the Menu button (on the left, 4 squares) and choose settings from the pop-up menu. Scroll down to Storage Location and select "Internal phone storage". Now, when you take photos, they will be stored on the internal memory of the phone, from which Photoshop Express will work with them.

Official Solution

Adobe Administrator

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806 Messages

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14.7K Points

10 y ago

Also, inside the Photoshop Express app settings, un-check (disable) the setting "Show camera photos only in Phone view" This will allow the app to read photos stored on the SD cards of most Android phones including the Atrix.

3 Messages

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180 Points

10 y ago

That worked. Thanks.

Sure wish there was an option to use images on my SD card, it is larger than the phone's internal storage. I'd like to request that feature be added.

3 Messages

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180 Points

10 y ago

Thanks for the tips. Yes it all works now.

Not necessarily the most intuitive setting options. Is this problem common, just on certain phones, or just me?

2 Messages

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92 Points

10 y ago

Having been a photoshop user for quite a time I downloaded Express to my phone and Xoom. My problem is that it only 'sees' the folder where the camera images are held- am I missing something?

This reply was created from a merged topic originally titled
Photoshop Express: only 'sees' the folder where the camera images are held.

2 Messages

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82 Points

10 y ago

I have an original droid running the android operating system froyo 2.2 I have installed a novelty camera "retro camera' .
when i take a picture it appears in my cameras local gallery but when i launch the photoshop express app only the online and the phones factory installed images appear.
How do I alter the PSE setting to access these images?

This reply was created from a merged topic originally titled
PS Express: novelty cameras.

1 Message

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62 Points

9 y ago

Cannot browse for photos with Photoshop Express on Android 4.0. Photos I download from a text message go to /sdcard/download and can't be found by the application. The only pictures that I can edit are ones that I have taken myself.

This reply was created from a merged topic originally titled
Photoshop Express: Browse for photos problem (Android).

2 Messages

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70 Points

9 y ago

Did all of the above from Brett and Charlie. HTC Incredible running android 2.2. My camera's default is to save to a DCIM folder, and PS Exp is not showing any files from that folder. How can I resolve this besides manually moving images from the DCIM folder to the My Images folder?

Adobe Administrator

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806 Messages

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14.7K Points

9 y ago

From: http://kb2.adobe.com/cps/849/cpsid_84...

Many Android phones come with internal storage, and may not have an included SD card. You can add a microSD card if necessary.

The built-in storage in Androids doesn’t appear as a microSD card for applications. Therefore, any application that requires an SD card for storage sometimes have compatibility problems.

Technically speaking, the internal storage on the phone is mounted at /emmc, and microSD cards show up normally at /sdcard. As with most Android applications, the Photoshop Express application looks for images at /sdcard instead of /emmc. Therefore, it is unable to find any images.
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If you aren't able to change the location where your camera saves photos, then hopefully it's not too cumbersome for you to manually move the images to a location that the app can read.

I'll ensure an issue is logged so the developers to investigate possible solutions in a future version of the app.

2 Messages

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70 Points

i also have an HTC Incredible. If you can, please cast another complaint for this issue. Thanks and looking fwd to using photoshop express someday...

3 Messages

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92 Points

9 y ago

I enjoyed using Photoshop Express on my old (and first version of...) Droid, and had no problems with the app pulling up my phone's gallery of images.

Bought the new Motorola G4 earlier this week, downloaded the app...and though "My Gallery" shows I have quite a few photos, the app when activated says I have no images on the phone. How do I access my phone's images so as to edit them?

thanks...

This reply was created from a merged topic originally titled
Why isn't the Photoshop App showing I have pictures on my new G4 phone?.

1 Message

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62 Points

9 y ago

Adobe Photoshop express for Android. It will not see any photos outside the Android default save location for the camera.
Please add the option to find photos by browsing for them on the device.

This reply was created from a merged topic originally titled
Photoshop express for Android needs ability to browse for photos outside default location!.

1 Message

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60 Points

9 y ago

Hi, this is not really a solution, guys! If I am disabling the "show camera photos only on phone" as Charlie D suggested, it will show all image files wherever they are, and on my phone there are lots of images. How can I make photoshop express show only the photos that my camera stores on the external sd card?

2.1K Messages

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32.2K Points

When the "Show camera photos only in Phone view" option is enabled, then Photohsop Express reads only those files that are stored in the OS default location for such photos to be. The default is going to be internal storage (as an SD card is an optional item on phones with internal storage). The exact location (as far as folder structure) is going to be different from system to system (phone model, version of OS, etc). Because of this, the OS must report to Photoshop Express where this default location is.

The only way to get Photoshop Express to look only at a location that is not the standard/default location for this type of information is to have the phone report to Photoshop Express that this is changed (but I don't know that it is possible).

1 Message

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60 Points

8 y ago

Add me to the list of folks with an Android phone and images stored on an external SD card that I am unable to edit with Photoshop Express :(

1 Message

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60 Points

8 y ago

Sorry, but this workaround isn't a solution! My internal memory just isn't large enough to hold my photos and videos. If the simple camera app has the option to change to the SD card, surely Adobe is able to hire programmers smart enough to do the same. This is a huge oversight that should be easy enough to correct.

2.1K Messages

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32.2K Points

There are two "solutions" listed here. One is a work around (the one I posted), the other is the correct solution, an option telling the App to check the SD card as well. Did you enable this option?