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Adobe Photoshop Family

1 Message

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90 Points

Mon, Oct 24, 2011 8:36 AM

Photoshop Express: iTunes App lost on install of iOS 5

I have had Adobe Photoshop Express on my iPad. After updating the IOS to IOS 5, it has deleted itself and iTunes says I have already downloaded it and will not allow me to replace it on iTunes. I cannot find it backed up on my computer or in iTunes.
How can I retrieve the App. It is good and I will pay again if I need to.
Apple are not much help with this.

Responses

Adobe Administrator

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806 Messages

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14.7K Points

9 years ago

If you need to download and install Photoshop Express again from iTunes, and you previously paid for the Camera Pack, you do not need to buy the Camera Pack again. Go into Photoshop Express app Settings > Purchases, tap Restore Purchases, and enter your iTunes credentials. if you previously purchased the Camera Pack with the same iTunes account, this Settings view should update to say "Installed" and the Camera Pack features should be restored for you.

2 Messages

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72 Points

9 years ago

When I bought my Ipad2, last month - Feb 28, 2012, PS express was already installed, free, but When I updated it in the ITunes in my laptop, itãs ícon , as well the face ok apps ásperas in the IPad but I cant acesso them anymore, I Tap the button but noningentésima happens. How to fix Thaís problem... Please?

2 Messages

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72 Points

9 years ago

Cont.
The facebook app and the PSExpress app don't work in my IPad , since I've updated it in the ITunes , in my laptop. I have also changed my Apple ID. How to fix?

Adobe Administrator

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806 Messages

 • 

14.7K Points

9 years ago

The iTunes ID that purchase the Camera Pack or Border Pack must be the same iTunes ID that downloads and installs Photoshop Express from iTunes App Store. This is Apple's requirement, and if it's no longer possible for you to sign into your originals iTunes ID to allow Restore Purchase to work in our App Settings, I urge you to contact Apple Support.

1 Message

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62 Points

8 years ago

I bought all the extras for the ps express and when I switched phones everything was gone and it wants me to buy it all over again. Please help me I miss not having it

This reply was created from a merged topic originally titled
I bought all the extras and they r no longer there.