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Adobe Photoshop Family

1 Message

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80 Points

Thu, Oct 6, 2011 7:03 AM

Photoshop Express: cant sign in

This is my first time I have an A/C with Photoshop. Please tell me what password I must put in and then save. I have put my password in Profile and have no old one ,what do I do now.

Responses

Official Solution

2.1K Messages

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32.2K Points

9 years ago

Please verify you can sign in on Photoshop.com. You will use the same login credentials on the phone app as you do on the web site. If you don't remember/know your password, use the "Forgot Password?" link from the Photoshop.com sign in page.

2 Messages

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70 Points

4 years ago

Same problem here, and by looking in the Microsoft App Store, many users can't sign in.  I've tried my Adobe ID and I've also tried my Google+, but the Photoshop Express app refuses to let me sign in.


2.1K Messages

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32.2K Points

Hello Bob. As you may notice, this post is 5 years old, so I doubt that the issue you are running into is the same. I just logged into Photoshop Express with both my Adobe ID and Google account without issue. Also, it is possible to use Photoshop Express without logging into any account (you just won't be connected to other account to either open images or share them).

What happens when you try to log in? Does it return an error message? Is your user name/password not accepted? Are you able to log into the Adobe website with the same credentials? What device are you using? 

10 Messages

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208 Points

I ́m having the same problem, im using an HP windows 10, i tried to sing in with facebook, google and my adobe id and it appears "Theres been an error trying to conect to your adobe id. Please try again." Nothing i do makes it work an you need to sign in to have the premium features

2.1K Messages

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32.2K Points

What are you trying to sign into? Photoshop Express is a mobile app (phone or tablet), not something you'd have access to with Windows 10. Are you logging into a website? If so, what is the URL? Are you able to log into Adobe.com?

10 Messages

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208 Points

It is an app for computers too, and you do have access on windows 10, theres no website, you can download it from the Windows AppStore. Yes im able to log in Adobe.com  

2.1K Messages

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32.2K Points

It seems that Windows 10 allows you to load mobile apps into the desktop version of the OS. But Photoshop Express is not meant to be used on a desktop computer (as we can see in this screen shot, the text and buttons are incorrectly placed). On the Photoshop Express product page, the system requirements only mention working on tablets and phones: http://www.photoshop.com/products/photoshopexpress


For editing from a desktop computer, we offer http://www.photoshop.com/tools

But I'm going to try to install it on my Windows 10 and see whether or not I can get it to work.