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Adobe Photoshop Family

12 Messages

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190 Points

Mon, Dec 19, 2011 5:26 PM

Solved

Photoshop Express: Cannot download Camera Pack inside Photoshop Express app

I am trying to buy the Camera Pack app for Photoshop in the app on my iPhone 4 using the current update and I get the message that I need to buy the app first! Hello! I am IN the app! How can I fix this? Help please! Also, when I try to sign in to this support site my keyboard keeps dissapearing! this may or may not ever make it to posting. :-/

Responses

10 Messages

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172 Points

9 years ago

I was having a hunch that it could be a app store related issue ... hence was assuming Portugal for both you and Rolando...

Looks like Adobe engineers are back ..Did you happen to try out steps listed by Anmol ...

BTW ... Could you share the link of the image that you have posted to photoshop.com?

12 Messages

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190 Points

9 years ago

I tried both suggestions. neither one worked. yes I signed out, yes I exited settings completely before going back in or going to PSExpress to try purchase again. and I STILL cannot see more than four lines of text in this text window. all very frustrating you guys. if you tell me where to call I would do this on the phone with you.

12 Messages

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190 Points

9 years ago

I would give you a link but I don't see a complete link when I upload. I can tell you it's in gallery 2, called 'PS Express in app purchase problem' and the image info is that's displayed to ME is 20...0625.jpg

12 Messages

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190 Points

9 years ago

ok, I found the info on my photoshop page. the photo is
Image 2012216130625.jpg. does that help?

10 Messages

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172 Points

9 years ago

To get the Link of the image, try this ...
1. Select the image in the Organizer (I am viewing a large thumbnail)
2. Select the 'Share Media' option from the bottom
3. Under the image thumbnail there would be two small icons. You can click the first icon which will copy the link of the image
4. Paste the link here ...

I am actually out of all sane ideas now... but here is one thing that can be tried out ... Try purchasing from a different/new account (You dont have to complete the purchase but make it reach up till the buy button). This could help in figuring out the source of the problem - Account related or application related or Apple Releated

12 Messages

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190 Points

9 years ago

here's the link to the web page the screen shot shows up on:http://www.photoshop.com/users/Poison.... if I use a new account won't I have to redownload the PS Express again??

2 Messages

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70 Points

9 years ago

Hi guys,

It worked like you said Charlie, thx a million ;))

12 Messages

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190 Points

9 years ago

Charlie, I don't believe I have more than one iTunes account, except for the one I created yesterday because someone suggested I try it from a different account. if I uninstall the PSE app and then reinstall it, if it was from a different account will iTunes still recognize that I already had the app? thanks!

Adobe Administrator

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806 Messages

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14.7K Points

9 years ago

Hi Celeste

Sorry for the delay. If you made the camera pack purchase using an alternate iTunes account, you must also download the Photoshop Express app using that same account. Whether it's your main iTunes account, or an alternate account you used for this one app, the initial app download and install, and also your camera pack purchase must all match up to the same iTunes account.

I suggest you uninstall the app, and then sign into iTunes using the same account you used to purchase the add-on. Download the app again, launch it, and inside the app Settings, find the Restore Purchase button and enter the correct iTunes account info.