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12 Messages

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190 Points

Mon, Dec 19, 2011 5:26 PM

Solved

Photoshop Express: Cannot download Camera Pack inside Photoshop Express app

I am trying to buy the Camera Pack app for Photoshop in the app on my iPhone 4 using the current update and I get the message that I need to buy the app first! Hello! I am IN the app! How can I fix this? Help please! Also, when I try to sign in to this support site my keyboard keeps dissapearing! this may or may not ever make it to posting. :-/

Responses

Official Solution

Adobe Administrator

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806 Messages

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14.7K Points

9 years ago

Hi Celeste

Sounds like you're seeing a paid features info screen. All it means to say is that you have to initiate the purchase from within our app. There are several ways to get the purchase process started: tap the 'New' button on the home screen, attempt to use one of the paid features (try one of the Express Camera advanced features, or try using Reduce Noise in the Editor).

Official Solution

33 Messages

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652 Points

9 years ago

Thank you providing us all the information.

Are you guys able to purchase In-app purchases from other applications or is this a Photoshop Express specific issue?

Could you please try out the following, this may help resolve the issue:
- Go to Settings>Store>Sign Out
- Exit settings
- Go back to settings and sign in again
- Now try to purchase again from Photoshop Express

If the above doesn't work, try the following:
- Go to Settings>Store>Sign Out
- Exit settings
- Go to Photoshop Express, initiate the purchase, it should ask for App Store credentials, enter the credential and see if it works

A similar kind of issue has been discussed below:
https://discussions.apple.com/thread/...

The following post could also be helpful
https://discussions.apple.com/message...

Official Solution

Adobe Administrator

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806 Messages

 • 

14.7K Points

9 years ago

Hi All

I think I have figured out the problem. The same iTunes account must be used for both download of the app and also the in-app purchase. When I let one iTunes account download the app, but try to use an alternate iTunes account to make the purchase, I can reproduce the error described ("I get the message that I need to buy the app first! Hello! I am IN the app!")

The iTunes account that tries to make the in app purchase must be the same iTunes account that initially downloaded the app in the first place. It's Apple's rule, and way of making sure users don't hand out apps to their friends, I suspect. Logging out and back in, or restarting the app won't help. I suggest uninstalling and reinstalling using the same iTunes account. And if you had already purchased the in-app features using this new or correct iTunes ID, and you don't see the Photoshop Express features you purchased, try using the Restore Purchase button in the app Settings.

Please let us know if this does or doesn't help, or match your problem.

12 Messages

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190 Points

9 years ago

I tried purchasing the camera pack in photoshop on my iPhone 4 but I get the message that I have to purchase the app that it's for, first. excuse me? I am IN Photoshop trying to make the purchase! my phone is up do date and I can't figure out what's wrong.

This reply was created from a merged topic originally titled
Can't purchase camera pack in photoshop. Have iPhone 4 current updates. Help?.

2 Messages

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70 Points

9 years ago

Hi,
Have The same problem, I have the app installed and try to buy the camera pack, keeps giving the information that I need to buy PS Express!
Can help?

10 Messages

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172 Points

9 years ago

Is this the screen that you are seeing?

2 Messages

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70 Points

9 years ago

Yes and than a message saying that I have to buy the application (PS Express)

12 Messages

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190 Points

9 years ago

this is a legitimate issue you guys. We are not just computer, iPhone newbies. please respond with solution!

12 Messages

 • 

190 Points

9 years ago

this is a legitimate issue you guys. We are not just computer, iPhone newbies. please respond with solution!

10 Messages

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172 Points

9 years ago

Rolando, Celeste, It looks like you guys landed on the screen that has details about the features that you are trying to buy. If you click on the Buy button, it would start the process of making the purchase ... Let me know if this make sense and solves your problem...

If not, then could you please provide a screenshot from the device so that the issue could become more clear (To take a screenshot on iPhone4: Press Power button + home button together -> image would go into camera roll)

12 Messages

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190 Points

9 years ago

apparently I cannot post a screen shot here. I did reply in email but since that doesn't seem to show up here I have no idea whether you got it. the screen shot shows what I said it would - a message that I must purchase tPs Express before buying the add on. plus you'll see the photo I opened in PS Express in the background.

10 Messages

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172 Points

9 years ago

No I am not able to see the screenshot myself.

You can try uploading (with public permission) the screenshot to Either Dropbox or Photoshop.com and provide a link here so that we all (esp. Adobe Engineers) could see a screenshot ..

I know I am asking a lot and you have been waiting on for a whole month now ... but I guess with this screenshot, somebody will be able to help you out

2 Messages

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70 Points

9 years ago

Hi Gyus, here it goes, it's in Portuguese but anyway the problem is the same:
1st error message (You can not buy this item, have to buy the application to which this item is intended to buy the item)



and than: (Purchase error Not possible to connect to iTunes store)



And i'm connected to iTunes store just finnished updating some apps.

10 Messages

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172 Points

9 years ago

From what I gather is that you both are trying to make a purchase from a Portugal Store and it says that you cannot buy this Item.

And interesting fact is that this message is being shown by Apple ... hmmm

Charlie, any thoughts?

12 Messages

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190 Points

9 years ago

I've uploadedscreen print to Photoshop.com and no, I am not in Portugal. I'm in California, US.