nigel_statham's profile

1 Message

 • 

100 Points

Tue, Apr 9, 2019 7:52 AM

Express: Updated app won’t open

My updated Photoshop Express app on IPhone won’t open. Normally I can open app and use it without logging in but there’s no way of closing the app cover pic of a woman anymore. Tried signing in and no joy. Any advice appreciated Thanks

Responses

5 Messages

 • 

100 Points

2 y ago

Ensure your iPhone’s iOS is up to date. Run the system update if necessary. Whether you have to update or not, shut down your phone and wait three minutes before turning it back on. Even if you run the update and it
restarts, that’s not a full shut down, which might be needed to clear the RAM for you. I don’t think there’s a way to clear cache for Photoshop Express in iOS.

3 Messages

 • 

140 Points

Shutting down my device for 3 minutes did not help. 

1 Message

 • 

84 Points

Mine won’t open either. Done as you said still not working.

1 Message

 • 

64 Points

iOS 13.5.1 on iPhone 11 Pro
Both PS X and PS C crash on start after most recent update. Have restarted phone and deleted and reinstalled PS X.

1 Message

 • 

62 Points

Same problem happened on my phone ☹️

3 Messages

 • 

140 Points

1 y ago

Mine won’t open either.

2 Messages

 • 

70 Points

1 y ago

Mine worked last night.
Today it won't open.

No new iOS update available - phone is at latest rev.
No app update  available.

I have rebooted phone and deleted and reinstalled PS X.

Kind of bummed as this was the best photo app I have used so far.

Adobe Administrator

 • 

15.9K Messages

 • 

296.4K Points

Sr. Product Manager, Adobe Digital Imaging

2 Messages

 • 

70 Points

App is back up and working.

I didn't do anything else.  I just opened it and it started working again.  I did have to sign back in as i had deleted and reinstalled.

Thanks.