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6 Messages

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164 Points

Fri, Apr 13, 2018 6:08 PM

Express: iPhone X blocking “all photos” tab which allows you to open images from different albums

iPhone X blocking “all photos” tab which allows you to open images from different albums. Is how it’s seen on the display.Is how it’s seen when taking a screenshot- am I doing something stupid or is there a fix needed here? - thank you. (Version 6.3 - iOS 11.3)

Responses

Adobe Administrator

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1K Messages

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17.4K Points

3 years ago

Hi Tara,

You can enable you phone's Reachability feature to gain access to the top of the screen.

Go to Settings > General > Accessibility > Reachability then toggle the On button.

This will enable you to reach the top of the screen by swiping down at the lower portion of your screen.

Here is an article about it:

https://9to5mac.com/2017/11/20/iphone-x-how-to-enable-reachability-improve-control-center/

I hope that helps.

It also may work if you turn your phone to the landscape view.

Rick

6 Messages

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164 Points

Thanks Rick! I’m sure this is a recent change, and just couldn’t put my finger on it. I really appreciate the work arounds. :)

6 Messages

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164 Points

Hey Rick, I’m sorry to be the bringer of bad news..

Rotating the device on the image selection screen doesn’t rotate.

I’ve enabled reachability, When clicking the “all photos” tab the button is unresponsive though.

Is there someone else that can maybe reproduce this behaviour, or is this an isolated case?

Edit! - RESOLVED. With a good old fashioned “turn it off and on again”

Adobe Administrator

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1K Messages

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17.4K Points

Yay!! (I discovered that rotating the screen didn't work a couple minutes after I posted) ;-}

Glad you are back to normal. (Cute kid, by the way!)

6 Messages

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164 Points

Thanks so much Rick! She’s the reason I need to be able to get into my organised albums.. As you can see she’s the spam of my camera roll! Have a great day, and really thanks again!

Adobe Administrator

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1K Messages

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17.4K Points

OOOOHH!!! Even better up close!!

27 Messages

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510 Points

Hi Tara, 

Can you please let us know the Photoshop Express app version you are working on? It an be checked under App Settings -> About..

Thanks,
Kusha

6 Messages

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164 Points

Hi kusha, it’s still running 6.3 - but this seemed to actually resolve itself (without me performing any update) - you can see the bar is now further down the screen. Thanks!