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Adobe Photoshop Family

10 Messages

 • 

4.1K Points

Fri, Sep 13, 2013 12:08 AM

Express: I like the old version better. Where did my features go?

I updated the to the new version of photoshop express and I hate it is there any way I can go back to the old one

Responses

Official Solution

47 Messages

 • 

700 Points

7 years ago

Hi there,
I am sorry many of you are frustrated with the new version. We made the choice to move forward with a new rendering engine which gives us significantly improved editing and capabilities. Unfortunately, that hindered us from being capable of some previous effects and borders. This decision was driven by low usage numbers on the effects we were no longer capable of, which I apologize affected your workflows. We hope you like the premium looks that we developed which are free to you if you restore your purchases (settings menu). We also took the step to create brand new borders, which we will continue to add to as we go along. Again, I apologize that the features you used previously are no longer available. We hope you continue to use the product and give the new features a shot.

Sincerely,
Ian Parks
Product Manager

21 Messages

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698 Points

Ian - Put back the filters and their sliders. THOSE things ate what was cool about your AP. All Adobe has done is make this AP so ordinary that I will not use it again.

How can I get the older version back?
Switching to another app. As are many other people.

10 Messages

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4.1K Points

But it's hard to find another app with everything that had everything this one use to have

1 Message

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66 Points

This new version is no better than the much cheaper apps that offer the same limited controls. It seems fraudulent to take such a major step back after accepting payment for a product. Either give us a way to restore the older version or give us a way to get our money back.

3 Messages

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84 Points

Listen buddy i did the restore nothing changed, same as anyone would had downloaded just now. This ridiculous i used a lot of money on that app to have great looking pictures for my work now you guys just decided to change everything not just one thing all of it!

3 Messages

 • 

84 Points

Plz give us the old version back, what you guys did is steal from us! There is nothing new on that app!!!

8 Messages

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492 Points

Mr. Parks....you are flat out WRONG!!!! Restore doesn't work. Who are you trying to kid??? If this is the best you can offer, then you don't belong in the business.

2 Messages

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84 Points

Indeed give us back the previous version!!! It sucks and we don't need it like this anymore!!

1 Message

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68 Points

Are u serious? I would like a refund and I will be calling Apple to report this. The new upgrade is a downgrade and it sucks! The Revel or whatever that crap is needs to be deleted! I'm highly upset because I used the app almost everyday. Something need to be done to satisfy your customers.

1 Message

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76 Points

I also hate new app I want old version back or will never use it again!!!

21 Messages

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698 Points

Ian - Allow your paid users to pick between the older fuller APP or the new commercial one. Please step up and honor your customer's requests.

12 Messages

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240 Points

Shame to you Ian !!! If you name this an improvement!!! This app is for kids or maybe look great for you, but look how many user complaining!!! Where is the editing? Where is that part to attract more users to develop and to make them own pictures to look better? Are you a product manager only with the title or you really want your position to last with this company? Because this product "managed" by you and your team really sucks!!! Check again the users needs , the future of photography and the future of any apps or smartphone, and if you really think this is the way you think your product will be sale and upload everyday, to grow with your company...then you must be fired!!! Shame to you guys, this is a jock app for somebody who wants to really edits his pictures. Shame to you and your team!!!

8 Messages

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314 Points

Please, please bring back the old version! I am an art teacher and my students are in the middle of a project. I use ps express to teach monochromatic value scales and how to break down values in an image into shapes. In order to do this I need the sketch function and the ability to adjust the level of saturation, contrast and hue. Please help!!

2 Messages

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72 Points

It's true: the new fancy "update" gives less features than before, particularly regarding borders. Excuse me, fewer border styles and no color adjusting? That would be fine if we'd never had that, but once given...

Yeah, this has happened with a couple of apps this year-- they do a complete redesign and absolutely wreck everything that this user enjoyed and USED. It seems that i previously could do more in fewer steps. don't need the cutesy "streamlined" look of Bing and too many apps today. I'm really over designers feeling they have to change things just because they're getting paid. Maybe the creative workforce needs less people? It's a heinous thought!

Anyway, I'm just feeling burned again by a formerly respected app maker. Sigh.

2 Messages

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72 Points

I should add: it was only with the previous version that I thought the app got anywhere near to what the name "Photoshop" represents. There are lots of photo/art apps that do amazing things... wouldn't it be great to pay for one that does MOST of those? We could call it Photoshop!:)

22 Messages

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480 Points

hiw about features that are actually RELEVANT and promote true CREATIVITY?
I had thought this is what Adobe is about...

7 Messages

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214 Points

Ian, have you ever seen "Office Space?" We've been Lumberghed. The Bobs would like to have a word with you. Please revert to the previous app version. You guys have really spoiled what was a good product. The new update is idiotic and no amount of sugar coating with fancy engine upgrade talk is going to bring back the user friendliness. So we have a faster engine but it takes longer to do basic operations let alone the fact that many can't be done anymore.

14 Messages

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342 Points

Please revert back!!!! Or give us our money back!!!

12 Messages

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240 Points

I just delete the Photoshop Express from my Iphone...when mister Ian and his smart team will decide to bring back a real creative product i may downloaded back, but for now on i will use iPhoto....im so upset regarding this matter and i really hope and i will pray that Adobe will go out of business

2 Messages

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76 Points

Noooooo... we DONT like it at all!!!!

7 Messages

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132 Points

Hey, we want the effects options back!! Like "sketch" and the first choice (can't remember the name) when you opened the effects tab!! My favorite parts of the program are gone. Lousy, indiscriminate reason for removing this feature...not happy!!

1 Message

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64 Points

Hi Ian,
If that is what you decided, then why still continue to offer ppl the option of buying the editing packs? You knew when you were launching the new update & you knew that those editing packs would not be usable in the update yet you still collected funds from folks. That's called a scam, or fraud. When will you be refunding our monies?

Thank you,
Elle

3 Messages

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92 Points

Then refund my money. It does me no good. I used this in my BUSINESS! Does anyone know of another app that was like the old one? Preferable not Adobe?

3 Messages

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72 Points

Ian, is there a tutorial to this new version? I think we just need to learn the new features, thanks.

3 Messages

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72 Points

Is there a tutorial for the 3.0 version?

3 Messages

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72 Points

Is the "invert" feature still available?

1 Message

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60 Points

I want the sharpness and soft focus Please!!!!!!'

26 Messages

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420 Points

After reading it twice I got the jist of it....just. It still doesn't answer the question though, 'why fix something that wasn't broken'? Has this 'downgrade' been deliberately designed to lose you a lot of clients? If not, it will, as many have already switched to other programmes.

13 Messages

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214 Points

If you want to make your fans happy to bring back the old one add to the old one merging and the ability to make avatars cut them out and save them for later projects This new version is just a lot of pretty colors But you guys knew that You had the number one greatest app for pictures and now well A lot of people invested Money into the old app
To get the best And simple words You screwed us But at least you're apologized So I do thank you for that

13 Messages

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214 Points

Hello Mr. Parks I know this must suck for you To be the one that has to respond Angry fan mail and these comments And you have a lot of things on your plate Besides this And I'm sure all of the company did not put the new updates on their phones And kept the old ones because face it you guys know better But your fans did not And please note it is not that we feel frustrated But in Sense ripped off All of us have invested and brought it Only to find out that the company does not really care about its customers Which in case that can't be true Because we are your revenue We are at the end of the day your money maker please be kind and rewind

1 Message

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64 Points

I agree with everyone else. We paid for those filters and we want them back or you refund us all our money back. Who ever gave the go ahead on this new app should be fired. Obviously there was no research done on what should be changed, because if you had. You would of heard our answers. Basically you guys failed. As you can tell no one is happy with your reply. I am now annoyed that I have to mess around with my phone to get an old version back. I run a 64bit iPhone and to sync it to my computer takes awhile to do.
I must say how disappointed I am as a premium adobe creative cloud holder. I expected more out of photoshop then this failure you call a photoshop app. I am a creative director and I am on photoshop all day 5 days a week. So in my opinion this is a disaster for your division. Please pass this on to your director and give us all our old apps back or our money back, and go back to the drawing BOARD and create something worth while. Move forward not backwards sir.
Thank you
-Mike

14 Messages

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140 Points

Move forward? Please figure out a way for us who don't have the option of going back on a computer get the old version back. This is such a disappointment.

1 Message

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68 Points

I'm TOTALLY bewildered by your response Ian. A new rendering engine, ok that I understand. But losing so many options to edit photos (brightness, colors, tint, contrast, etc) is just wrong. As a Graphic Designer this latest update really sucks!! PLEASE bring the controls back for the many options we used to have.

2 Messages

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70 Points

It's full of LOF! It's unacceptable!

2 Messages

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70 Points

As a top tier technology, even with a new "rendering" engine... this is inexcusable. It smacks of a cash grab tactic, how could you remove key tools like contract, exposure etc.? I'll wager we've been LOF'd and will now how to 'but back' features on the basis that there is an improved architecture. Typical. I hope I'm wrong.

8 Messages

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172 Points

Will we get a refund for the extras we paid for that are no longer there?

2 Messages

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70 Points

Yeah all my extra features that were paid for have disappeared 
Not impressed at all as it's now just a flashy version of the basic app!
I have tried restoring purchases and nothing!!! Not happy at all !!!

Official Solution

2.2K Messages

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40K Points

7 years ago

You all might want to check out the information at this link. It explains how to restore your apps and explains the looks, premium looks, and borders in Photoshop Express 3.0:

http://forums.adobe.com/thread/1295813

I hope this helps.

Pattie

21 Messages

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698 Points

Pattie F:

I want the version of PS Express 2.72. How do I restore that version?

I can't even find it in the Mobile Applications folder in my iMac and simply do a Time Machine restore for the document and re-add it - because - the PS Express AP is not there.

Where does Adobe assign that APP in Mac OSX?

8 Messages

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314 Points

Please, please bring back the old version! I am an art teacher and my students are in the middle of a project. I use ps express to teach monochromatic value scales and how to break down values in an image into shapes. In order to do this I need the sketch function and the ability to adjust the level of saturation, contrast and hue. Please help!!

8 Messages

 • 

314 Points

8 Messages

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314 Points

This is what the students are working on. With the old version, they can control the number of values. We are using iPads to do this.

8 Messages

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314 Points

This is my demo piece, for the first step. Next they are going to learn to add hue and work with the saturation. The current effects take away all of the work from the students. I just started this lesson yesterday, but many students did not download the app. They were planning to do it today, after they finished their photo shoot. Please help.

22 Messages

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480 Points

pattie, sugar coating and pr talk won't cut it!
back to the old version is the only way and ASAP at that!!!

10 Messages

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282 Points

Yes!

3 Messages

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116 Points

I paid for the the last version less than 2 months ago. I PAID for the previous functionality. I feel MAJORLY ripped off right now. The current version is subpar to numerous FREE apps that I already own!!!

9 Messages

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402 Points

Pattie, that was not helpful at all.

It does not talk at all on how to restore the iPhone App.

13 Messages

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208 Points

The borders you now have are nothing like the old ones, they are very basic and completely c**p! I never had Adobe down as thieves but appears I was wrong. I buy elements every time it comes out but no more. I've had it with Adobe, I won't deal with thieves!

Official Solution

2.2K Messages

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40K Points

7 years ago

We know many of you really liked the previous version of Photoshop Express and have asked for us to keep two versions on the app store. Unfortunately, we are unable to list more than one version on the app store. We do understand that there are some effects and borders that are not available in the current version.

A new version will be released shortly that will include the Sharpen tool that some of you have been requesting. We are also working on adding several additional looks and many symmetrical borders, similar to those you used in previous versions. These features will be added in the near future. We appreciate your patience.

Pattie

4 Messages

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122 Points

I personally would like my money back. Because there are many things I paid for in the app, that are not there. How do we go about getting this straightened out. Thank you.

18 Messages

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260 Points

Patti, you say that our purchases are applied to the new version but all the features web paid for are not totally there. Simple features like hue, invert, and the others you have seen mentioned over and over. I could get over the changes to the interface if you had not removed basic features and some of the things some of us just recently paid for. You should give us credit to unlock everything since you haven't given us everything we paid for in the previous version. It's just a sadly managed deal and you could easily rename the new version if you chose to and put them both in the App Store. Leave purchases applied to the old one there and let whoever may be happy with the new one pay for it, and I don't think many would.

Official Solution

2.2K Messages

 • 

40K Points

7 years ago

For those who wish to restore an old version of Photoshop Express:
Please see the FAQ: http://forums.adobe.com/thread/1298203

12 Messages

 • 

240 Points

FINALLY SOMEBODY CARES :(((

22 Messages

 • 

480 Points

too late, too little

18 Messages

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420 Points

This won't work for iPad mini??? I only had the program on iPad mini.
Or can someone tell me how? If not, will just use the two new apps I got (aviary and befunky).
Be nice to get the 2.72 version back on my iPad mini...??? If not possible, I've moved on.

p.s people stop having a go at Pattie, it's obviously over her head and should be putting your thoughts to them if can find out who they are. Pattie is doing an impossible job because the people above her have messed up Photoshop Express

47 Messages

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700 Points

Hi Michael, do you know if the version has been updated on the computer you sync with? There are a couple of cases in the FAQ that Pattie posted. If it has been updated in iTunes (which you can verify by right clicking on the app in iTunes and viewing the version info), you can still retrieve the file from the trash. The steps for this are detailed in the second case of the FAQ.

Official Solution

2.2K Messages

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40K Points

7 years ago

Several of you have suggested putting two independent apps on the app store.
Although it is possible to put two independent apps in the app store, when in app purchases are involved, it is much more complicated. Unfortunately, we do not have a way to satisfy your request to create a separate app for the old version while also retaining your purchases, because they are now associated with the new app. The other way around would not work either, because if we made the current version a new app, then all of the users who made in app purchases from that one would no longer have them. I hope that help clarify the issue.

Pattie

18 Messages

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260 Points

We know that you can tell when people made purchases, and easily compare that to the release of the new update, so it seems Adobe is calling us dumb inderectly once again.

Some of us did not sync with our computers when only the old version was on our devices. Our fault? Maybe, but still doesn't give us a way to go back, so once again, we have been robbed and are only hearing excuses with no substance behind them.

Clearly Adobe is not going to do anything, so why are we even bothering to complain when so many "official" excuses/answers have all told us very clearly what are place is, and that place is called "stuck with something that doesn't work" unfortunately.

Adobe is showing they don't care what we have to say, or they would have gotten customer input before making these changes.

Brian Cook

18 Messages

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260 Points

Pattie, please ask your management to do something for those of us that can't go back to the previous version. If the old features that were not included in this release are not going to be reinstated, please tell us that too, because many of us can't wait and will have to use another product, like it or not.

Thank you

2 Messages

 • 

70 Points

Being that this was 2months ago and I just done the update yesterday it's still crap. Nothing has been done at all!!!!!! I want my features I paid for or my money back!!!!

Official Solution

2.2K Messages

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40K Points

7 years ago

For those of you who would like to give input on which features, borders, and effects are implemented in the next versions of Photoshop Express, we invite you to take our survey. Please go to this link if you would like to offer your input in these areas. Thank you.

https://www.surveymonkey.com/s/DYGG2RH

1 Message

 • 

530 Points

7 years ago

I feel the same! The settings suck and you have no effects.

10 Messages

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4.1K Points

7 years ago

Omg yes I use to use this app for everything but now I hate it and the money I spent on the in add purchase was for nothing now :(

6 Messages

 • 

140 Points

Try this!!
Worked for me!!

How do I downgrade an iPhone app to a previous version?

So you were tired of those home screen badge numbers showing up on the App Store icon and you updated your iPhone apps on the go. Now whenever you use one of these updated apps it doesn't work properly or you don't like the so-called improvements made by the developer. How can you downgrade to the previous version?

1. Delete the app from your iPhone.
2. Connect your iPhone to the computer and open iTunes.
3. Do not update your apps in iTunes. Back up and sync your iPhone using iTunes.
4. When the sync is complete, click your iPhone in the left iTunes menu under DEVICES. Click the Apps tab at the top of the iTunes window. Find the app you wish to downgrade under Sync Apps.
5. Make sure the box is checked next to the app you wish to downgrade. Click the Apply button.
6. The old version of the application will be copied from your computer to the iPhone.

If you have already updated the application on your computer, or synced your iPhone before deleting the new version of the app you must follow this step first. Open the trash can or recycling bin and look for the older app version (this file will end with the suffix .ipa).

Drag the old app file into the iTunes window. iTunes will ask if you want to replace the app with an older version. Confirm and begin from step one above. If the old version is not in your trash can you cannot access the older version of the app.

5 Messages

 • 

202 Points

I've always been a fan of Adobe PS whether on Microsoft or Apple. The decision to purchase this PS for my phone to quickly edit the photos was based on the old version which had much more meat on top of bones. Of course I bought every extension package there is to it. Now, with out any prior disclaimer about the absolute bull shit version that has replaced the old working version, I feel completely cheated by you and your colleagues Ian.
You have now successfully turned what used to be a unique app into free mainstream basic app and stole the money of the decent people who bought previous versions.

8 Messages

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492 Points

We do have an option. Won't get us much money but will cost "them" a bundle to defend.

3 Messages

 • 

84 Points

I did the update is a piece of crap app now want my money back i spend money on that app and now they just took everything alway they better change that stupid update! Very mad

12 Messages

 • 

240 Points

This is the worst app ever!!! Shame to you Apple!!! I want the old app back!!! This is not editing , this is a jock app!!!

2 Messages

 • 

72 Points

The new update is HORRIBLE, this went from a great app to a horrible app that I will now delete...

1 Message

 • 

62 Points

I installed the old version but my purchased add ons aren't showing? Anyway to get those back? Update: got it, just restored purchases in settings.

1 Message

 • 

62 Points

Wow, the upgraded photoshop express version is horrible. Wait, it's worse than that. I have been a Photoshop (computer version) user for years and LOVED the PS Express on my phone. Now Adobe has turned it into "Adobe-gram" and the functionality is terrible. Why do I now have to see multiple thumbnails across the bottom of the ONE picture I need to see and adjust?! REALLY Adobe?! I also can't swipe large images to find the one I want, more thumbnails! Adobe is turning into a company run by idiot executives that don't know who their consumers are. If anyone knows of a good option, please post it.

6 Messages

 • 

240 Points

For the moment I found Aviary. Free App not bad !

4 Messages

 • 

82 Points

.

4 Messages

 • 

82 Points

Nina please help, found the old version in my trash can but how do i draw it and to wich iTunes window?

Regards Agnes

6 Messages

 • 

140 Points

Agnes Nilsson... One day ago Pattie F. Put this link http://forums.adobe.com/thread/1298203
Maybe this can help you :)

4 Messages

 • 

82 Points

Nina: thank you thank you thank you thank you finally suceeded to reinstall the old version. Suddenly its like christmas eve

3 Messages

 • 

60 Points

Hello adobe just downloaded your photoshop on iPhone 5 and it won't save edited photos to camera roll or share, your shite app is useless and cost £2.99 am livid. I hope bin ladens mates blow up you adobe bastards and your bastard kids. Hate you adobe scum

3 Messages

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60 Points

Adobe I hope bin ladens mates blow you adobe bastards up and your bastard kids

14 Messages

 • 

140 Points

14 Messages

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140 Points

This is how helpful they are to the people who paid extra for lost features in the upgrade!!!! Poor customer service!!!?

2 Messages

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74 Points

Even i hate this crap. The "soft effect" in d previous version was d most liked feature in it which no other software has. I regret that i upgraded to this new version. I hate this version and wish i cud some how get back my older one.

1 Message

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64 Points

I can't believe I was duped into purchasing all those nice features on the previous version only to lose them now. Highly unethical practice on the part of PS Express folks. Until you replaces my purchases you are on my poop list.

2 Messages

 • 

562 Points

7 years ago

This reply was created from a merged topic originally titled
Photoshop Express: don't like the new version.


I hate the new version. now it's just run of the mill whereas before it had features that I couldn't find in any other app. everything I paid for has been lost with the update. I want my money back or the original features I paid for and enjoyed using back!!! before I had control and skins and borders like no other app. now I'm feeling sad cos this version completely sucks!

7 Messages

 • 

444 Points

Sign!

7 Messages

 • 

444 Points

WHERE ARE MY IN APP PURCHASES?

7 Messages

 • 

444 Points

Feel the same. No control of effects, and what about borders, frames a.m.m.
WHERE ARE MY IN APP PURCHESES?

10 Messages

 • 

4.1K Points

They took them off

5 Messages

 • 

202 Points

With the old version there were countless possibilities to create a certain own look due to the better adjustment possibilities. Now we're being fed with the options which already exist in App Pic Stitch, in which that works better. What happened to common sense and sensible thinking. Pretty outrageous by the Team and the Management who authorised this at Adobe... Give me a filter to create this!

14 Messages

 • 

342 Points

I am heartbroken I wish I had not uploaded the upgrade!

2 Messages

 • 

76 Points

WE ARE ROBBED!!! plain and simple!!! i spent $3.20 for in-app
Adobe Photoshop Express, Adobe Effect Pack and now i cant access those beautiful borders and effects that made me buy the in-app... come on its so unfair!!!

2 Messages

 • 

72 Points

It's bad!!!!!! Stop trying to tell us is better. It's a lamer version of instagram. The beauty of the app was the freedom to choose how much effect u wanted. I miss denoise. I'm willing to buy it again!!!! Just rename it!!! People hate it!!

4 Messages

 • 

82 Points

Nina please help, found the old version in my trash can but how do I draw it? To wich ITunes window? Sorry for the help:s

Regards Agnes

2 Messages

 • 

74 Points

Please help. I also want the ipa file of the older version of photoshop. Please be kind enof to forward the file to me also. I will really appreciate ur help. My email id is balis@rocketmail.com

9 Messages

 • 

1.4K Points

7 years ago

This reply was created from a merged topic originally titled
The new paid version removed lots of cool filters.


Hi :)
I have bought Adobe Photoshop Express a few weeks ago and was really happy with it, it had all kind of cool filters like puzzled, tilt, sparkles... and all kind of cool borders that I liked a lot. Today I update to the latest version, the one that came out on September 12th and all that is gone... I have only a few filters left, which are not as cool as what was there before and all the fun stuff is gone. Why is that? I had bought the adobe effects pack and I like to buy stuff that I keep and not that are removed from me after a week. I wouldn't have bought it if it was like it is today. I would like some help with that as I am not satisfied with the app anymore, what it does a lot of free application do, granted the free ones may not be as good as Adobe, it doesn't justify buying this anymore. Can you please help? Thanks and have a nice day!

8 Messages

 • 

492 Points

7 years ago

This reply was created from a merged topic originally titled
Express: most recent update missing extra paid features.

10 Messages

 • 

4.1K Points

7 years ago

I know I'm wanting the old one back too because I hate the new update

10 Messages

 • 

4.1K Points

7 years ago

I do a lot of editing for Facebook pages for our fans and I used this app a lot but now the borders and effects are gone there is no use in keeping it and I paid for the bundle pack in the In app purchase

9 Messages

 • 

1.4K Points

7 years ago

I am sorry but I paid for the old version, I would like it back as it was. I would not have bought it if it was like it is today and it's unfair to remove something from someone that actually bought the item. If you want to go with a new engine, do it on a separate program but taking away what we paid for is not fair at all. This new program I do not need, I will not use it and will probably delete it from my iPhone. I understand your need for moving forward and getting newest and better products to your customers but taking away what we bought is a wrong way to do it.

21 Messages

 • 

698 Points

Agreed!

2 Messages

 • 

246 Points

Here, here! You can't just steal people's money and expect to get away with it.

2 Messages

 • 

84 Points

Agreed!

1 Message

 • 

68 Points

it's cheating! I'll file a dispute on the purchase of the old version thru my credit card!

3 Messages

 • 

116 Points

Agreed! I paid for the the last version less than 2 months ago. I PAID for the previous functionality. I feel MAJORLY ripped off right now. The current version is subpar to numerous FREE apps that I already own!!!

2 Messages

 • 

72 Points

Agreed!!! I want back what i paid for!!

1 Message

 • 

60 Points

Agreed!! Why do they think its ok to take what we bought? I'm sure they'd pitch a fit if someone strolled into their house & simply took something & replaced it with a crap version. Wake up to yourselves & stop calling yourselves "Developers" as you've developed Jack Shit.

1 Message

 • 

62 Points

I agree with everyone here,I used this app for work purposes and now it's a shambles, put back what we paid for, or does anyone listen to their customers, if I treated my clients like this,I wouldn't have them for long and no business either.

2 Messages

 • 

80 Points

What's going on with Adobe?.... How about asking the customers what features they want and use most frequently... Before you just decide to choose for them, and simply take away all of unique features that set this product apart from other apps! This was a lousy business decision that needs to be rectified as soon as possible! Very disappointing!

10 Messages

 • 

4.1K Points

7 years ago

I have to agree with Sylvie because I paid for the old version and everything with it so I am getting less than half of what I paid for