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Adobe Photoshop Family

3 Messages

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90 Points

Mon, May 14, 2012 5:03 PM

Express: Forgotten password and original e-mail address doesnt exist anymore! Help! Cant log in.

Hi
I created a Photoshop Express account a few years ago but havent accessed it for a while. I tried to log in the other day and i cant remember the passord. The problem is when I click retrieve password it asks for the e-mail address i created the account with. This e-mail address was an old work place e-mail address which no longer exists.
How can i resolve this problem?

Responses

806 Messages

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14.7K Points

8 years ago

Hi Colin

Support may be able to help you transition your old account to an new email address. You can find contact info here:
http://www.adobe.com/support/imaging/...

3 Messages

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90 Points

8 years ago

Hi Charlie

Thanks so much for the help.

However, I have tried following the link you have provided but nowhere can I see any help or info for my problem.
I know the original e-mail address I created the account with but I cannot remember the password.
Therefore the help available is of no use for my problem. I need a resolution to retrieve my password by using a new e-mail address.

help!! :-(

806 Messages

 • 

14.7K Points

8 years ago

Hi Colin

We're looking into this for you, to see what Customer Service can do. Standby....

3 Messages

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90 Points

8 years ago

Thanks Charlie.

217 Messages

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4.3K Points

8 years ago

Hi Colin,

I sent you an email to your yahoo email address you use here on the forums requesting the old one (just need to know what it is) you don't have access to anymore.

-Dave

1 Message

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60 Points

8 years ago

I don't recall whether I was a member of Photoshop or if I just haven't used it for years. I would like to be reinstated or join anew. David Buschman

806 Messages

 • 

14.7K Points

8 years ago

Hi David

Your free 2GB account will not expire, and won't be canceled unless you request we delete it.