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Adobe Photoshop Family

2 Messages

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92 Points

Wed, Oct 3, 2012 8:03 PM

Solved

Express: Error & user denied access

I get this message when using camera "error saving photo -user denied access on iPhone"

Responses

Adobe Administrator

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15.4K Messages

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291.4K Points

8 years ago

Is this in reference to Adobe Revel or Photoshop Express?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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92 Points

It was Photoshop Express but Charlie D's solution solved my problem. In any event thank you for following up on my request.

Adobe Administrator

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15.4K Messages

 • 

291.4K Points

Cool. Charlie knows both products extremely well. Glad it worked out.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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806 Messages

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14.7K Points

8 years ago

Are you on iOS6?

If so, in Settings, please look under Privacy, and make sure Location Services is On.

Then, also in Privacy, open the menu Photos, and ensure the setting is set to On for the app in question.

1 Message

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60 Points

8 years ago

Hi there I downloaded the Ohotoshiop Express app onto my iphone and have set the privacy settings for Location Services to on. In the same menu I have also set the privacy settings for PS Express to on . But I am getting the following error

Error Saving Photo

User Denied Access

Adobe Administrator

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806 Messages

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14.7K Points

If you ensured both Location Services and PS Express are set to ON in the device settings, but that error message persists, then try force quitting Photoshop Express. To do this, tap the home button to return to your home screen. Then double tap the home button to see a list of apps running in the background. If you see Photoshop Express there, press and hold its icon until it dances and has a red minus sign on it. Tap the red minus sign ( - ). Then launch the app again.

If the problem still occurs, can you check how much free disk space you have under device Settings > General > About

18 Messages

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260 Points

7 years ago

Are you still facing this issue.Please try the latest version of Photoshop express from the app store.

Let us know in case you are still stuck.