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Adobe Photoshop Family

4 Messages

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132 Points

Fri, Jul 29, 2016 12:48 PM

Express: Can't sign into Express

I cant sign into my ID account on Adobe Photoshop Express but i can on the internet. Please help!

Responses

2 Messages

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70 Points

4 years ago

Same problem here, and by looking in the Microsoft App Store, many users can't sign in.  I've tried my Adobe ID and I've also tried my Google+, but the Photoshop Express app refuses to let me sign in.


4 Messages

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132 Points

Yes I tryed again today but still no luck...

Adobe Administrator

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14.8K Messages

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284.9K Points

4 years ago

Sounds like there is an issue with Windows Express app. The Express team is looking into it.

Sr. Product Manager, Adobe Digital Imaging

30 Messages

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364 Points

4 years ago

We are looking at resolving this on priority. There seems to be an issue with desktop and tablet devices. It is working fine for Windows Phone.

27 Messages

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510 Points

4 years ago

Update with the fix is released now. You should be able to see it on store anytime. Please update your app if not already updated. Sorry for the inconvenience!

Thanks,
Kusha 

4 Messages

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132 Points

Thanks so much! I will update it now. :)

4 Messages

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132 Points

4 years ago

Thanks so much! I will update it now. :)

2 Messages

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62 Points

2 years ago

Just downloaded the app for the first time on my phone (Android).  Every time I hit my email address profile to login, the app closes and I am shunted to my home screen.  If I hit to enter a new account, I am taken to a new Google page but I want to log in with the email address profile Adobe already has.  Obviously (since I am leaving this message), I can sign in online through my laptop (Apple).  Please help!  TIA.

2 Messages

 • 

62 Points

2 years ago

Just downloaded the app for the first time on my phone (Android).  Every time I click my email address profile to log in, the app closes and I am shunted to my home screen.  If I click to enter a new account, I am taken to a new Google page.  But I don't want to create a new profile, I want to log in with the email address profile Adobe already has listed.  Obviously (since I am leaving this message), I can sign in online through my laptop (Apple).  Please help!  TIA.