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Adobe Photoshop Family

Adobe Administrator

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11 Messages

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1.5K Points

Wed, Mar 30, 2011 7:29 PM

Answered

Why is the menu missing from Photoshop Elements Organizer?

Instead of seeing File, Edit, and the other menus I see ">>".

Responses

Official Solution

2.1K Messages

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32.2K Points

10 years ago

This issue is created by having your screen DPI set too high.

While changing your screen resolution will change the size of all objects on your screen relative to others, changing your screen DPI will cause text to change size without regard to its surroundings. By increasing the DPI, the text for the menus outgrows the menu bar. At this point it is replaced by the double arrow (>>) that acts as a container for the menus.

To prevent this kind of behavior, please follow the system requirements for Photoshop Elements and use a DPI of 96. More information is available in cpsid_85961.

-Brett

Official Solution

2.1K Messages

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32.2K Points

9 years ago

This has been fixed in Photoshop Elements 10.

7 Messages

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132 Points

That's good news!

And bad news! The bad news is this won't be patched in Elements 9.

Is there an upgrade path which doesn't require a full re-purchase?

2.1K Messages

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32.2K Points

For the first time, Photoshop Elements is offered with discounted upgrade pricing. For more info, visit: http://www.adobe.com/content/dotcom/e...

9 Messages

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172 Points

10 years ago

I currently own Photoshop 8 I have struggled through the last couple of years with not being able to see a menu just i small arrow which I click on to get all the options such as get photos from camera, so I decided before buying Photoshop 9 I would try it out first, well now the little triangle has gone so after lots of reading on your help site with no success I called India for help, at first no help being an old customer service guy I thought try again this time same thing okay ask for supervisor, change your DPI to 100, okay changed it well guess what it changed every thing about my computer for the worst, except I now have a menu bar which I can read but now the print in my other programs are so small i cannot use it, so I reset the DPI the rest of the programs are back to normal but I cannot use Photoshop because I have no menus.

Can you please help me Bernieeast@comcast.net 239-455-0692

This reply was created from a merged topic originally titled
Photoshop Elements: not being able to see a menu just i small arrow which I click on to get all the options such as get photos from camera.

2.1K Messages

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32.2K Points

10 years ago

It seems the upper tolerance is 115 DPI or 120%, anything above this and the text becomes too large to fit in the menu bar. This would have to be a custom setting (as Windows offers a preset of 125%).

2 Messages

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60 Points

Brett - can you please tell us when Adobe is planning to release the fix for this? After all, if they can manage to get it right in the editor screen (I have no problems with menu on that screen at 125%) then it shouldn't be too hard to fix it in the organiser screen. Sounds like sloppy programming to me. My eyes are suffering from having to reduce the DPI so I am very much looking forward to the fix.

9 Messages

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172 Points

10 years ago

Brett N thank you for the information my problem is for my Real Estate business I spend a lot of time in Office 2010 and I have a 22" monitor so I set my DPI to 125
this makes my Outlook print readable, I had the same instructions last week about reverting to 100dpi yes it does then show the menus in Photoshop, but go back to office and the fonts are way to small, I can alter some easily, but the others will not allow me to change in Photoshop 8 I had a little triangle that I clicked on and the menu would drop down that was fine, when I decided to try 9
rather than just buy it, I wanted to be sure it worked in my enviroment alas it does not so I have tried changing the DPI down and I finished up at 114 and the menus now show, but restarting and going back to office to check it is miserable.
I hope you can come up with some other way to make it work.
Bernie East Amerivest Realty Naples FL.

62 Points

10 years ago

why doesn't my newly downloaded photoshop elements 9 have the words "file", etc. in the top left hand corner. I can't do anything.

This reply was created from a merged topic originally titled
new download doesn't have file, view, tools, etc. words appearing in upper left hand corner.

9 Messages

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172 Points

Jewel I have the same problem, they tell me to change DPI see above only thing is it ruins all my other views by making the font too small.

7 Messages

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132 Points

9 years ago

My new Dell laptop at 1920x1080 running Win7 came set to a factory default of 125% screen scaling. At this scaling, the main menus (File, Edit, etc.) fail to appear in the Elements 9 Organizer.

Adobe is aware of this problem, but all they suggest is to scale down to 100%.
http://kb2.adobe.com/cps/859/cpsid_85...

I have found I can go as high as 116% before the menus disappear. But this makes everything else on my system still a little too small. It is very annoying to have my entire display be too small because one single program has a display bug.

I would love to know whether Adobe plans to fix this in a future release or patch. I couldn't figure out a way to contact support. The support web pages just take me in circles.

This reply was created from a merged topic originally titled
Elements Organizer: missing menus when using screen scaling.

7 Messages

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132 Points

9 years ago

Well, since my post got merged (properly, I suppose) into an existing discussion, I would like to gripe about Adobe's published requirements.

Setting a requirement that the display scaling be at 96 dpi ignores the fact that today's high-res displays have a lot of pixels. Running at 96 dpi, aka 100% scaling, renders everything too small. Having a lot of pixels is a good thing. Failing to take into account the user's display settings is a bad thing. I consider the vanishing menus to be a bug. Don't you, Brett N?

Of all the programs I run, only 3 have a problem with my factory default of 125%:
  • Photoshop Elements
  • iTunes
  • Quicken

All my other software seems to accommodate increased scaling just fine. I have submitted bug reports to Intuit about Quicken and would do so with Apple and Adobe if I could only figure out how.

2.1K Messages

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32.2K Points

The disappearing menu's is a bug, and it is something we are working on. Other Adobe software also scales correctly. However, the UI of the Organizer is based on a bit of different technology than the rest of our products (as you can see within Photoshop Elements, as the Editor doesn't run into this same issue).

You have already found out how to submit a bug to us: this forum!

7 Messages

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132 Points

Thanks for letting us know you're working on it.

9 Messages

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172 Points

I am pleased to see Adobe is working on this problem as I also have a 22" HDMI monitor and this is the only program I have an issue with.

2 Messages

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60 Points

Bernie - it would be nice to know when Adobe plans to release the fix for this problem. After all, it can't be that hard to fix. The editing screen menu works fine at 125% but the organiser screen doesn't. It sounds very much like sloppy programming to me.

2 Messages

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82 Points

9 years ago

In the Elements 9 organizer screen, the file, edit,find, view etc. are not displayed. I'm trying to reconnect missing files. Any suggestions.

This reply was created from a merged topic originally titled
Photoshop Elements Organizer menus are not displayed.

4 Messages

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102 Points

9 years ago

My toolbar has disappeared on my Organizer. I am sure there is an easy fix. Help!

This reply was created from a merged topic originally titled
Disappearing toolbar in Organizer.

1 Message

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62 Points

9 years ago

I installed PSE9 on a Dell 8300 Windows 7 computer and all went well except On the Organizer, I have not "File, Edit, etc" showing at the top, so I cannot do anything on the organizer except drag in photos. Without the ability to get to "catalogs" Organizer is useless. Any suggestions or corrections to apply?

This reply was created from a merged topic originally titled
Photoshop Elements: Missing "File, Edit, etc on Organizer screen.

7 Messages

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132 Points

9 years ago

This question is answered. The 2 workarounds are

1. In the Display control panel, turn screen scaling down to 100%.

2. Update to Elements 10.

Pick one. There is no other solution.

4 Messages

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102 Points

9 years ago

William,

If you will look EXTREMELY hard, just about an inch or two to the right of the top left hand corner of your organizer screen, you will see a double ">". It is black on black, and about the size of a pinhead, so it will be hard to see. Once you find it, click on it and a drop down box will appear with file, edit, find, view, and help. Trust me it is there. Don't know why the PSE Photo Family was not aware of this. Best of luck and "good shooting".

NOW, the question is answered............

Let me know if you found it.

3 Messages

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92 Points

9 years ago

Have installed Photoshop Elements 7 on my new laptop but in Organize File Edit View Window Help are not visible. I have to find invisible >> with the mouse to get these in a dropdown menu.

How do I make them permanently visible? They are visible on my old PC.



This reply was created from a merged topic originally titled
Photoshop Elements Organizer: menus drawing incorrectly.

Employee

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176 Messages

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3K Points

9 years ago

In PSE7, it happens at higher system dpi. What is your system dpi?

You can either set the Windows text size back to 100% (96 DPI), or you can set the Organizer option Edit > Preferences > General > Use System Font. With the latter, the results aren’t always the prettiest, e.g. the font in the Editor’s menu bar stays small, but the font in the dropdown menus gets large. But this workaround at least lets you keep the text size large so that you can read the text in all your other applications.

For Windows 7: Start > Control Panel > Display. To choose a custom size, click Set Custom Text Size (DPI) on the left

- Ankur