phillip_spencer_k1myyd3lyq85x's profile

3 Messages

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100 Points

Sat, Aug 31, 2019 2:59 AM

Problem with Elements 19 after a windows 10 upgrade

My laptop computer did a Windows 10 update and now when I try to open Elements 19 I just get a blank page, zilch nothing. I have tried to uninstall and reinstall Elements 19 and I still get the same problem. What has happened does Windows 10 no longer like Adobe product or Elements 19?

Responses

Employee

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13 Messages

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200 Points

2 y ago

Hello Phillip,

Please accept my sincere apologies for the inconvenience you had to face. Could you please navigate to "%programdata%\Adobe\Elements Organizer\17.0\Elements Home" and share a screenshot of the folder's contents?

Also, please share the version of Windows 10 that's currently installed on your laptop post the update.

Thanks,
Medha