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Adobe Photoshop Family

3 Messages

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120 Points

Tue, Nov 22, 2011 12:54 AM

Photoshop Elements: Repeatly freezes. Program will not shut down.

Editor on PS9 repeatly freezes. Program will not shut down. Have to restart computer to shut down. Proplem seems to be getting worse and worse.

Responses

Adobe Administrator

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14.9K Messages

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286.1K Points

9 years ago

What OS/version are you using?

Do you have any 3rd party plug-ins installed?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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82 Points

9 years ago

I have PS elements 10 and am having tremendous trouble with exactly this...

Adobe Administrator

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14.9K Messages

 • 

286.1K Points

9 years ago

Hi Laura,

Same questions:

What OS/version are you running Elements on??

Do you have any 3rd party plug-ins installed?

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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82 Points

9 years ago

Windows 7 Professional Version 6.1 Build 7601 Service Pack 1

I am not sure about 3rd party plug ins....where should I look?

So far I have only used the Organizer part. I used to have PS 9 which had some problems with this, but not like this. I can't tag more than about one or two photos each time before it freezes. I have 39,000 pics on an external terrabyte drive.

29 Messages

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630 Points

9 years ago

Does resetting Editor preferences help? While launching Editor hold down Ctrl+Alt+Delete. You will be prompted to delete the settings file. Hit Yes and procees. Does that get it working ? Thanks.

18 Messages

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260 Points

9 years ago

Not at all

3 Messages

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120 Points

9 years ago

Gets things working again quickly but, would be nice to prevent problem in first place. Thanks.

3 Messages

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82 Points

9 years ago

No, that didn't get anything working for me. It will work for a bit and then freezes.

1 Message

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62 Points

9 years ago

Just purchased and installed Adobe PS Elements 10. When I launch the Edit program, the mouse becomes unusable. I then have to shut it down using the Task Manager. I'm running Windows 7 Home Premium on a 64-bit HP Pavilion w/8GB memory. I was running Elements 9 and never had any problems. I am not using any 3rd party plug-ins.