john_grayer's profile

5 Messages

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110 Points

Wed, Jan 4, 2012 3:42 AM

Photoshop Elements: PSE 10 Organizer crashes when using People recognition

When I try to Analyz people in element 8 or 10 Organizer I get an message stating that Element 10 Organize has stop working. A problme caused the program to stop working Correctly. Windows will close the program and notify you if a solution become available.

Responses

98 Messages

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1.1K Points

9 y ago

John,

Can you copy the crash data which Windows is showing and post it here?

5 Messages

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110 Points

9 y ago

<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

29 Messages

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630 Points

9 y ago

Hi John,

Please try the following troublesoot steps :
1. Go to Start>Run
2.Type in %appdata%
3. Navigate to Adobe\Elements Organizer\10.0\Organizer
4. Rename files status.dat and psa.prf.
5. Also rename file breeze_preprocess_config.xml and BreezeConfig.xml present at the same location.
Please see if it helps ? and let us know ...
Thanks.

7 Messages

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142 Points

9 y ago

See above
The program doesn't crash

This reply was created from a merged topic originally titled
Photoshop Elements: People reocognition starts and stops immediately.

Champion

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1.1K Messages

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21.5K Points

Solved thanks to the previous procedure.

29 Messages

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630 Points

Happy to know it helped :)

5 Messages

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110 Points

9 y ago

I rename the files, but the status.dat and the psa.prf didn't recreate itself. it is not solved.

29 Messages

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630 Points

9 y ago

Hi John,
Please ensure that you close the Organizer before following the above steps. Then launch the Organizer again and then try to analyze people.
If the issue persists , I would like to know if you face this issue on a new catalog or not. You can create a new catalog by going to File menu present in top bar. Click the option Catalog ... You should see the Ctatalog Manager dialog. Click on New and proceed to give a name to the catalog and click ok. Does it crash on recognizing people in new catalog as well ?

5 Messages

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110 Points

9 y ago

Hi Anchita

Yes after creating a new catalog Organizer stop working and close. Do you think that it's windows7 os?