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4 Messages

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430 Points

Mon, Nov 7, 2011 8:37 AM

Solved

Photoshop Elements: Photo Downloader on OS X uses wrong [shot date] for JPEG files

I'm downloading photos&videos from a Canon Powershot into Photoshop Elements Organizer 10 on OS X. I want the files to be copied into subfolders named after the [shot date], which worked fine when I used PSE8 on Windows.

With PSE10 on OS X the subfolder names seem to be somewhat random for JPEG files: "1913 03 15", "1969 12 31", "1970 02 03", "1970 02 09", "1975 10 04", ... "2026 01 17". The AVI files are all correctly stored in a subfolder named "2011 11 05".

Interestingly, the dates displayed for each photo in the organizer is correct, it is just the subfolder name that is not created correctly.

Responses

7 Messages

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122 Points

9 years ago

I posted a review at amazon.co.uk

Will post in a lot more places if we continue to get no response from Adobe

http://www.amazon.co.uk/Adobe-Photosh...

3 Messages

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82 Points

9 years ago

I've commented on your Amazon review, supporting it.

10 Messages

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172 Points

9 years ago

When are you going to fix the bug in the photoshop elements organizer concerning date and time issues. This was present in 9 and is still in 10. I "WILL NOT" purchase another adobe product until you fix this issue....

I intend to keep sending this e-mail at least once a week until you fix it. I have invested alot of time and money in this issue and I would expect a product to work.......

This reply was created from a merged topic originally titled
Date time issues in elements organizer!!!!!!!!.

10 Messages

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170 Points

9 years ago

I notice that Jeffrey Tranberry is 'Product Manager, Chief Customer Advocate - Adobe Digital Imaging' and is apparently following this thread.

Jeffrey - have you any news for us please?

David

Adobe Administrator

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15.9K Messages

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295.2K Points

9 years ago

Yes. I brought this to the Elements development team in December. They are still investigating the issue. Sorry I don't have more info.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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170 Points

9 years ago

Jeffrey, thanks for that.

I assume that you will keep the pressure on them for a quick solution.

David

Adobe Administrator

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15.9K Messages

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295.2K Points

Yes. I've identified this as one of the key issues affecting Elements 10 users.

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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122 Points

9 years ago

Hi Jeffrey Tranberry, sounds like they have had some time to investigate. When do you expect to be able to update us on a bug fix?

Adobe Administrator

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15.9K Messages

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295.2K Points

I inquired late last week. The team didn't have a solution yet nor did they have a timetable.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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170 Points

It's a shame that as this is a 'key issue', there seems to be no urgency on the part of your colleagues. I find it staggering, bearing in mind the facility WAS available in previous versions and there obviously are a lot of users both OS X and Windows with the same complaint.

5 Messages

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102 Points

9 years ago

I have never heard such a cheap excuse from developers.
If they are looking for a solution, why don't they read the code they produced in an earlier version?

7 Messages

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122 Points

9 years ago

I think Adobe need to move fast on this one as there are a lot of really upset users.

Do Adobe really want all the bad publicity from disgruntled users taking the problem to forums, review sites etc.

Basically we like your product, but this bug turns an otherwise good product into a pile of dog mess!

Please tell how what you are doing to fix this and how long it will take before we have a bug fix!

10 Messages

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172 Points

9 years ago

Now that I see how many people also have some issue I am hoping adobe will finally fix the bug.

I have been a photoshop elements user since version 5. I am not a professional photographer and I am more than happy with the photo editing capability of the program.

However when the organizer was developed I was hooked. Besides all my own photos, over the past two years I Have spent Many hours converting older family photos and slides into digital format. I restored many of the older photos, some pre 1930"s, and have been very happy with the results. In addition to all the time fixing I spend quite a bit of time researching the names of old family members in this photos as well as the best guess DATE, even if just a year. After a photoshop raw update in elements 9 the organize has begun to change modify dates in various ways. Sometimes if the photo is edited it will change the date to date of the edit. It also appears that the type and severity of the change is dependent on file type, (tiff, jped, psd, etc...).

When the problem (BUG) popped up I opened numberous support cases and spend a substantial amount of time with adobe support staff. In many cases explaining over and over again the issue, (many unaware). I even uploaded one of my folders so they could see the issue for themsleves. Ultimately told developers are aware and would fix......Remeber this is back in elements 9. When elements 10 was released it became obvious that adobe was NOT GOING to fix bug in 9. Some of the blogs indicated problem was corrected in new 10 version. I talked to adobe and SPECIFICALLY asked this question and they confirmed.Quess what problem is not solved and in fact it is worse. Organizer now takes actual RAW files and changes the time but not all of the files. I have been unable to figure out why some are pushed ahead by 3-4 hours and some from the same batch and time frame are not. Also the organizer has trouble opening sometimes and you need to in and repair catalagoe jsut to get it to open. Bottom line is they need to FIX their problem. Unfortunalty I have apporox 15,000 photos tagged and organized so I am basically trapped in their software, if I had an alternative I would use it.....

Adobe Administrator

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295.2K Points

9 years ago

The Elements team sent me an update this AM. Good news. This issue will be addressed by a hotfix. The team is readying the fix but they didn't have a timeline to share. I'll keep folks informed as things develop.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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170 Points

Thanks for letting us know.

4 Messages

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430 Points

Is this a fix for the Windows problem (doesn't support "YYYY MM DD" format), or for the OS X problem (shot dates aren't extracted correctly from the EXIF and therefore create random directories). Unfortunately this thread got kind of hijacked by the Windows issue, but the more severe problem is the OS X bug.

Adobe Administrator

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15.9K Messages

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295.2K Points

9 years ago

Hey guys,

The Elements team has a fix that's that's going through testing internally. They'd also like to get feedback from a few users before distributing it more widely. I'm looking for a few volunteers to try it out. If so, reply with a comment to this thread with simply "I am interested" (You don't need to post your email address). Thanks!

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.9K Messages

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295.2K Points

PS - According to the team the fix should cover both the Mac and Win issues described here.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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84 Points

I am interested

10 Messages

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170 Points

I am interested

61 Messages

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1.1K Points

I am interested

4 Messages

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92 Points

I am interested

12 Messages

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354 Points

I am interested

4 Messages

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430 Points

I'm interested (in testing the OS X fix)

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80 Points

I am interested

7 Messages

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122 Points

9 years ago

I am interested

3 Messages

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82 Points

9 years ago

I am interested

4 Messages

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102 Points

9 years ago

I am interested

4 Messages

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102 Points

Thank you for the fix! I'm using Windows 7, 32 Bit, German Version.

I did various tests and all where OK!

Created subfolder with
- shot date (YYYY MM DD)
- shot date (YYYY DD MM)
- shot date (DD MM )
- Today (YYYY MM DD)
- Created no subfolder

The work around with customer groups is still working.

So I'm very pleased now!

Adobe Administrator

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15.9K Messages

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295.2K Points

Sweet. Thanks for the update. Be sure to let Sachin know directly as well.

Sr. Product Manager, Adobe Digital Imaging