andy_royce's profile

8 Messages

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140 Points

Wed, Oct 12, 2011 4:04 AM

Photoshop Elements: Organizer will not print

Elements 9 organizer reports the following error whenever I try to use the print function on any file. "Elements 9 Organizer has stopped working...a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" the only option is to close the program. No solution is provided

If I open organizer and send the file to edit in photoshop elements the print function seems to work.

This is v 9.0.3 on a i7 core and W7. Printing used to work but it suddenly stopped.

Responses

Adobe Administrator

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15.9K Messages

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295.3K Points

10 y ago

Sounds like it might be a driver issue. What printer and what driver version are you using?

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

10 y ago

Printer is HP 9670 that uses HP Deskjet 9800 print driver 0.3.7071.0. The print function worked several weeks prior to the current event and I am thinking prior to a recent Elements automated upgrade.

2.1K Messages

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32.2K Points

It's been a while since we've had any updates for Photoshop Elements. The most recent update, 9.0.3, was for the Editor, not the Organizer. The 9.0.2 update, which did modify the Organizer, came out in January.

You are probably running Windows 7, which is why you would be using the wrong driver (the 9670 would normally use the 9600 series drivers, but this printer doesn't work natively on Windows 7 and must use the 9800 drivers as a work around). Did you follow all of the instructions here?: http://h10025.www1.hp.com/ewfrf/wc/do...

8 Messages

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140 Points

10 y ago

I did follow all the instructions and got the printer to work when I bought this PC over a year ago. The printer works fine in all other applicaitons and like I said worked using the organizer up until recently. The fact that it work using the elements editor but not out of organizer is very strange.

2.1K Messages

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32.2K Points

Not too strange, the two programs use very different print modules. The one in Organizer is designed for versatility, printing multiple images (contact sheet, picture package). Printing from Editor is for quality, one image at a time but it is color managed and supports a higher DPI. So, if you are printing only one image at a time, I highly recommend avoiding the Organizer, it is always lower quality.

29 Messages

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630 Points

10 y ago

Hi,
I am also using PSE 9.0.3 and an Epson Printer. Print works just fine via my Organizer. Could you try Slecting all files in Organizer and right click and do an 'Update Thumbnail'. Does this help ? Thanks.

8 Messages

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140 Points

10 y ago

Tried the Update Thumnail...no joy

2.1K Messages

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32.2K Points

10 y ago

I installed the driver according to the directions in the web page and I am able print to the driver (I don't have the printer, so no print, but it seems this should work for you). At what point do you get the error? As soon as you click File>Print? When you click the Print button inside the Print dialog box?

Something to try: Create a new catalog (File>Catalog: New), import the sample files that come with Elements (C:\Program Files\Adobe\Photoshop Elements 10\Sample Files), then try to print one of them.

If that works, try importing the same files into your normal catalog and test print one of them.

8 Messages

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140 Points

10 y ago

Creating the new catalog did not work...this did remind me that when the last automatic upgrade installed it actually failed and errored out and said something about contacting Adobe. Is there a log file that would reveal what this failure was all about? BTW this is v9.

2.1K Messages

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32.2K Points

Ah, a failed update could explain the issue. It may be simplest to uninstall and reinstall the program rather than trying to find any log files and dig through them for information. Let me know which option you are more interested in.

8 Messages

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140 Points

I suppose it would be wise to uninstall and reinstall. What is the preferred way to do this?

2.1K Messages

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32.2K Points

Go to Start>Control Panel>Programs and Features. Find Photoshop Elements on the list, double-click it. This will start the uninstall process. Follow the prompts to complete the removal. After the uninstall process completes, verify the program was removed (as file corruption from the failed update may have prevented the uninstall from working properly). Go to Start>Computer, then navigate to C:\Program Files\Adobe and delete the Photoshop Elements and Elements Organizer folders if they are present. Then reinstall from your original installation media.

8 Messages

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140 Points

No Joy...reinstalled software and reconnected the old catalog but still generating same error. Very strange.

2.1K Messages

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32.2K Points

Going back to an earlier question:
At what point do you get the error? As soon as you click File>Print? When you click the Print button inside the Print dialog box?

8 Messages

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140 Points

Error pops up as soon as I press ctl P or if I open file menu and click on print

2.1K Messages

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32.2K Points

Do you have multiple printers installed on this machine? If so, could you try changing to a different printer as the system default? Especially if this is a network printer.

8 Messages

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140 Points

Only one printer and it is connected via USB. I tried deleting the printer and reattach...no joy.