Skip to main content
Adobe Photoshop Family

9 Messages

 • 

172 Points

Thu, May 19, 2011 7:38 PM

Closed

Photoshop Elements: not being able to see a menu just i small arrow which I click on to get all the options such as get photos from camera

I currently own Photoshop 8 I have struggled through the last couple of years with not being able to see a menu just i small arrow which I click on to get all the options such as get photos from camera, so I decided before buying Photoshop 9 I would try it out first, well now the little triangle has gone so after lots of reading on your help site with no success I called India for help, at first no help being an old customer service guy I thought try again this time same thing okay ask for supervisor, change your DPI to 100, okay changed it well guess what it changed every thing about my computer for the worst, except I now have a menu bar which I can read but now the print in my other programs are so small i cannot use it, so I reset the DPI the rest of the programs are back to normal but I cannot use Photoshop because I have no menus.

Can you please help me Bernieeast@comcast.net 239-455-0692

This conversation has been merged. Please refer the main conversation:

Responses

Official Solution

Adobe Administrator

 • 

15.5K Messages

 • 

291.9K Points

10 years ago

Hi Bernie,

Please try the solution in this document:

Menus missing | Elements 8 and 9 Organizer | Windows

Thanks.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

172 Points

Jeffrey the only problem with resetting the DPI to 100 it fixes photoshop but ruins the rest of my programs, I have a 22" LCD monitor it reads a lot better set at 125, I just do not understand why all the other programs can work at this setting except photoshop.
I hope you can help me with this problem.

Adobe Administrator

 • 

15.5K Messages

 • 

291.9K Points

The default DPI (96dpi) is one of the published system requirements for the software:

http://www.adobe.com/products/photosh...

I'm not sure why the requirement. I can bring it to the attention of engineering.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

172 Points

My only options are 100%-125%-150% no 96???

Adobe Administrator

 • 

15.5K Messages

 • 

291.9K Points

Those are percentages from the default 96DPI. 100% = 96DPI

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

172 Points

Okay I get it, is there not another way because 96/100 setting ruins all my other programs.

Adobe Administrator

 • 

15.5K Messages

 • 

291.9K Points

You could try bumping up the percentage in 5% increments to see if there's a point at which the menus disappear. There may be a tolerance to increase the percentage that's more than 100% but less than 125%. YMMV.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

 • 

15.5K Messages

 • 

291.9K Points

Looks like a setting of 120% works.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

 • 

172 Points

Jeffrey I tried it all the way down and finally at 110% they came back I am a Realtor and I spend most of my time in Outlook, I have to find a way to increase font size for all panels as some you can adjust but the main header is very small, I will try to work around it somehow, thanks for looking into this problem for me but I think for Adobe they need to solve this.

4 Messages

 • 

106 Points

i have a similar problem, + works on some screens in win7 but it does not make the font larger in Elements 9.

4 Messages

 • 

106 Points

Sorry, I forgot to put CONTROL before the + sign.

4 Messages

 • 

106 Points

10 years ago

I want to make a new catalog but I dont have file menu at the top of the screen in Elements 9. Organizer. How do I get it back, It must be somewhere.

This reply was created from a merged topic originally titled
Lost File command.