Skip to main content
Adobe Photoshop Family

13 Messages

 • 

230 Points

Thu, Feb 9, 2012 2:09 PM

Closed

Photoshop Elements: iPhone .MOV files uploaded to Photoshop.com from Elements Organizer not playing

I have been able to upload .MOV files that were created on my iPhone using the photoshop.com uploader and/or Photoshop Elements 10 without any problems for the past month or so. The other day, I uploaded several videos from the iPhone using Photoshop Elements (synchronizing an album), and the videos are blank on photoshop.com with a red problem triangle that says that photoshop.com was unable to create a version that could be played online.

Why has this stopped working? What can I do to make it work?

Thanks!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

2.1K Messages

 • 

32.2K Points

9 years ago

Did your phone undergo any updates recently? Perhaps there has been a modification to the codec used and that the files are now different.

I assume that your older MOV files still work without issue on Photoshop.com. A simple test would be to upload an old video from the time things were working. If you have already uploaded all such videos, try deleting one of the old videos from Photoshop.com and re-upload it to see if it continues to work.

Adobe Administrator

 • 

806 Messages

 • 

14.7K Points

9 years ago

Hi Reuben

I saw your separate post on the other forum, and replied to it, but now see PSE Sync is part of the equation. I just successfully synced two videos, one from iPhone 4 and the other from iPhone 4S. Both processed relatively quickly and playback fine.

I agree with Brett's suggestion -- try removing a video that failed to process and sync it up again. If it works now, do the same for the rest. If not, please post back here.

Adobe Administrator

 • 

806 Messages

 • 

14.7K Points

9 years ago

When you email yourself a video, I believe iPhone OS shrinks it first. To upload the original copy to Photoshop.com, you should copy the video off the phone directly to a Mac or PC, and upload from there.