Skip to main content
Adobe Photoshop Family

20 Messages

 • 

460 Points

Tue, May 24, 2011 1:26 PM

Solved

Photoshop Elements: Image Date / Time metadata corruption when opened in Organizer

I reported an issue to the Support Centre and they recommended I put this forward as a feature request.
I took a number of photographs over the weekend. When I loaded them into Organiser it changed the EXIF date. For example the first photograph had a date time stamp of 20/05/2011 21:21:23 (date format DD/MM/CCYY) when it loaded into Organiser the date changed to 20/5/2011 20:21. When I selected this photo for edit in Elements 9 the time promptly changed to 19:21.
I have a Mac running OSX 10.6.7 and Elements / Organiser 9.
Jack Allen
jack.allen2@btinternet.com

Responses

Official Solution

3 Messages

 • 

210 Points

9 years ago

ACR 6.5 Update is out for PSE9/PRE9
It has fix for the Date\Time issue for Raw files.
You can update your Camera Raw plugin by launching Photoshop Elements and selecting Help>Updates>...

Employee

 • 

107 Messages

 • 

1.8K Points

9 years ago

There is some logic in the program that attempts to make adjustments for daylight savings time, or time zone changes, so that all times would be normalized to your system time zone if you change from your system time zone.

A preference to delete or modify this behavior seems like a good request.

-Mark

Adobe Administrator

 • 

14.9K Messages

 • 

286.1K Points

9 years ago

Jack, with your approval I can change the topic title and type to make this a request for a pref not to normalize dates/times.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

102 Points

9 years ago

With the Adobe supplied update to Photoshop Elements 9.0.3, I have encountered a problem moving RAW (CR2) images into the Elements Organizer Catalog. Whereas JPEG images import without change, RAW (CR2) images import with their "timestamp"
being changed by 4 Hours (earlier). This results in the thumbnail images no longer showing in the Organizer Catalog Browser screen with the JPEG thumbnail of each image showing directly next to the corresponding RAW (CR2) thumbnail. I need to individually change the "timestamp" of each RAW (CR2) thumbnail to correct the problem and restore normal positioning. The "timestamps" in the metadata files remain correct. Since this has only become a problem with the current update to Elements version 9.0.3, I assume that the problem comes from a "bug" in the present update. Can you issue a new update correcting this problem? I have tried to find another solution using Adobe's online Customer support. The online "chat service" sent me to an 800 phone number. The Customer service agent at that number promised to "research" the issue and get back to me. I have received no call-back.

Robert E. Krause
krauserd@citcom.net

This reply was created from a merged topic originally titled
Photoshop Elements: Timestamp change problem with 9.0.3 update..

20 Messages

 • 

460 Points

9 years ago

Thanks Jeffrey,
You can make whatever change you think appropriate.
On the question of what time it actually is, I am in the UK and therefore in the GMT timezone. At the moment were have daylight saving on therefore if Organizer is reverting to GMT it should lose 1 hour, which makes sense - I don't like it, I think it should simply accept the date and time that comes off the camera. Normalising the date does not explain why it's losing an other hour when the photo is opened from Organiser in Elements.

Jack

2 Messages

 • 

94 Points

9 years ago

I don't like the timezone correction. Is it possible to turn it off? As mentioned before in this thread, when I import twin-files RAW and JPG shot at the same time in organiser the RAW files have 2 hours earlier time stamp than the JPG files.

Reinier

2 Messages

 • 

72 Points

9 years ago

When downloading RAW files to Photoshop Elements 9 the organiser adds one hour to the recorded time of taking the photograph. It doesn't do this for JPEG files. Consequently I can't easily stack my pairs of JPEG and .CR2 photographs. This didn't occur when I bought the program and has suddenly started in the last two or three weeks. I see from the forum and other sites that you have been alerted to this problem but don't seem bothered about it, so I am adding my voice to say that it is a major problem and I will do what I can to warn people not to buy PSE9 until you've fixed it.

This reply was created from a merged topic originally titled
Adobe messed up PSE9 and won't fix it - RAW file downloads change recorded time..

6 Messages

 • 

112 Points

9 years ago

I am running PSE 9.0.3. After upgrading I have had a problem with organizer changing the time that a raw file is associated with. On my system (I am in Central Time zone in the US), it is subtracting 5 hours from the time the photo is taken and associating the raw file with the new time. This is extremely problematic. I have seen this issue raised on several bulletin boards and it appears many people are frustrated to the point of switching software and writing to photo magazines. I hope that you come up with a solution for this soon or I too will end up switching software.

This reply was created from a merged topic originally titled
RAW file time changes in PSE 9.0.3.

1 Message

 • 

62 Points

9 years ago

i am shocked and dismayed to see a piece of software as sophisticated and mature (in terms of years and versions) as PSE 9 having a problem with something so fundamental and critical to it's users as the treatment of datestamps. no other software i have used handles the date as GMT rather than the time the photographer set in the camera. C'MON! what in the world are you doing? while it's wonderful that you provide facilities for correcting, changing, or adjusting the time associated with an image, *OBVIOUSLY* the default timestamps should be what the camera was set to when the image was taken. it is unbelievable to me that this product could actually treat raw & jpeg files of the same shot differently when imported off the same camera card. very, very disappointing. shameful.

19 Messages

 • 

240 Points

9 years ago

I too have this problem. At first I batch changed the time (4 hours for me) on the RAW files to match the jpegs, then I got fed up and uninstalled PSE.

First I downloaded the 9_0_1 update and the Camera Raw update. Next I disconnected my Internet connection and re-installed PSE 9_0. After installation I unchecked the Update feature in pse and exited from pse. Re-connected the internet connection, ran the 9_0_1 update and the camera raw update. I did this because pse still meets my needs. You have to wonder about the stability of folks that think gmt is what photographers want their timestamp to be.

19 Messages

 • 

240 Points

9 years ago

Sorry, I left out a word - "gmt is 'only' what"

1 Message

 • 

60 Points

9 years ago

I have also discovered this problem recently and, as others have stated, it is only happening to the raw files (CR2 in my case). It not only affected things that are brought in after the upgrade. It has changed all of my Raw files to be four hours earlier than the metadata indicates!!!! My entire catalog!! The JPEGs are fine. This is definitely a bug and a big one at that. How can this be corrected? I don't see any option to even change time settings in photoshop and going through correcting all of my raw files by four hours is insane. How and when will this be fixed?

19 Messages

 • 

240 Points

9 years ago

Hi James Evans,

For PSE 9, I changed the timestamp by:
select one or more thumbnails in the Organizer,
right click and select Adjust Date and Time in the menu,
then select Shift by a set number of hours in my case it was 4 hours

This was not fun!!

Sometimes I feel that software manufacturers can't stand having a low cost product that runs well, so they 'fix' it.

6 Messages

 • 

112 Points

9 years ago

I don't know why, but it sticks in my mind that every time you click on the raw file it changes the time. I started to "fix" it the way you did Richard and decided it wasn't worth it. I am curious, though, for those who reinstalled to something prior to 9.0.3 - did you have to go in and adjust the times on your files? Or did it pick up the correct time automatically? I haven't reinstalled the 9.0.1 version yet and that question is what is holding me back.

19 Messages

 • 

240 Points

9 years ago

Rob - 9_0_3 didn't change my existing raw files, just the ones since the update, so I may have been very fortunate. From my career I have a great deal of experience with software on main-frame computer systems doing ugly things so, while I fixed my files, I stewed about whether to switch to something with a more user-friendly product maturity path. I'm retired now, photography was my stress reliever, now it's my serious hobby, who needs a product designed to screw up something I enjoy? What gem of a 'fix' will the Adobe product management team come up with next to annoy pse users?

I just took three pictures and the Organizer Photo Downloader indicates the raw files will be 4 hours different than the jpegs - so now 9_0_1 is no better. Exited from the downloader before getting the files.

Then in Windows Explorer I copied the files to a watched folder. The organizer merrily changed the timestamp on the raw files to gmt.

Either the 9_0_1 update is contaminated or there is some evil little piece of crap remaining after an uninstall. Perhaps the folks at Adobe are displaying their professional pride by making darn sure GMT is a defacto standard for raw files in the pse organizer.

I'm going to uninstall once more and delete any remaining folders associated with pse, then I'll look in the registery on the off chance there is something clearly associated with pse. After the look-see I'll re-install pse 9_0. If the timestamp behavior remains then it is definitely time to move away from the Adobe fixit attitude.

James - you're absolutely right, the question is when or how to fix it. When - I run Windows 7 64 bit, it took a very long for Adobe to support viewing, outside of their product, their very own DNG format on a 64 bit! How - Note Jeff Tranbery's answer 1 month ago, the topic title and type could be changed. And since then not a peep, not even a we're working on it. Now, doesn't that speak volumes?