Photoshop Elements: How do I recover photos from online storage on Photoshop.com?

Photoshop Elements doesn't delete your files without your express command to do so. If you want to delete files, you still have to confirm that you want to do more than just remove the file reference from the catalog/database. Uploading files through sync with Photoshop.com will not delete the files from your hard drive. Even deleting the files from Photoshop.com will not delete the corresponding files from you computer.

But, if you have uploaded the files to Photoshop.com, this is considered a backup and you can restore this backup. All you have to do is sync up the web site with your computer. This will download the files that are missing.

However, if your files have become disconnected in the catalog, that doesn't necessarily mean they have been deleted. But they are not considered missing in terms of syncing. The best option is to reconnect the files (disconnection happens when the file has been moved, renamed, or deleted outside of the Elements Organizer). If the files have actually been deleted from the computer for some reason, then delete the file references from the Organizer and then resync to download the files.

How do you sync up the web site with your computer? Also, I have all my photos individually in the organizer, but when I changed computers, lost the album collections on my computer. Can this be downloaded or synced to recover in that form? Thanks. cpe

To sync Photoshop Elements with Photoshop.com:

1. Sign into your Photoshop.com account through Photoshop Elements: From the bottom of the Welcome Screen or the top of the Editor or Organizer.


2. In the Organizer, go to Edit>Preferences>Backup/Synchronize.


3. Put a check in the box "Backup/Sync is on".


4. Select your options for how you would like to back up your files. A. All files that are not in an Album. B. Selecting individual Albums. C. Your entire Elements Organizer Catalog.

I have crashed my computer and when I reinstalled Elements 8 my organizer shows alot of yellow question marks on some of my thumbnail images. These were all backed up before my crash.
How can I get my backed up pictures to reapear on my computer?

This reply was created from a merged topic originally titled
Photoshop Elements Organizer: backup pictures after OS reinstall.

I have photoshop elements 7. I'm setting up a new computer. I went into my backup/sync as above to retrieve my photos from my online storage. My album names were all imported into my organizer, but no picutures. How do I get my pictures into the organizer? Thanks.

I have elements 8 and I never saw a way or welcome screen to set up an account. Is that because I already have one. I also do not see an organizer for anything. I see the organizer in photoshop.com only when I upload from there

HI there Brett see above

I had photoshop elements 10 and did everything they asked me to do , out of a 1000 pictures I only got 58, I notice that other people had the same problem of having several hundred to a thousand and only getting 58 or 68 uploaded to their storage site. I am furious for two reasons I have only had my elements10 for two years and now they don't use it anymore , I could crop, tint etc. In this storage place you can't do a darn thing. What was the point of sending them to a storage site if they were going to not send them all. Why didn't they just tell us to do back up disk so that they didn't get lost. Even better yet stop ripping their customers off by selling them programs that no longer work after a couple of years just because they figured out a new way to make money off of us. Its kinda like a virus protector that you pay a zillion dollars for year after year after year. I have had several photo shop programs over the years and have never had them do this . I am angry and frustrated because it is a nightmare to get all of your pictures back and if they screwed it up then they are lost forever. You would think those geniuses would have figured this out before they shut things down. I will never purchase anything from them again. I asked Adobe for help a year ago to help me get my pictures and get me into my account and they sent me a password reset. Apparently they can't read either. Does anyone have any advise on how I can get my pictures I have an HP laptop windows 7. I had adobe photoshop elements 10 with inspirations. I had many pictures that I had cropped, tinted, framed etc I spent hours and hours working on these. Due to a recent fire in my home these are the only pictures of my family I have left. Any advise would be great, I am not all that computer savey so keep it simple guys ok.