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Adobe Photoshop Family

2 Messages

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100 Points

Fri, Feb 3, 2012 7:17 PM

Photoshop Elements: Error when backing up/syncing preferences (PSE 9)

I get an error message when trying to open Backup/sync preferences. Says there is a problem and try again. I have not been able to backup/synch. I have a number of photos with backup/synch pending. Using elements 9

Responses

Official Solution

176 Messages

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3K Points

9 years ago

Do following steps:
1) Launch Welcome Screen
2) Allow the sign in to fail. If it does not fail, pull out your network until sign in fails.
3) Restore your network and sign In again at Welcome Screen. In case, the password is still not accepted, use 'Forget Password' link to reset it and sign in.
4) Try Sync Settings and welcome link in Organizer after that.

- Ankur

14.6K Messages

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282.6K Points

9 years ago

May help folks to know what the exact error says.

176 Messages

 • 

3K Points

9 years ago

Please share the screenshot of the error.
What happens when you click "Welcome " link present in the application?

- Ankur

2 Messages

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100 Points

The Welcome link is another issue. When I click Welcome - it asks for my password. It always tells me it is the incorrect password. I continuously reset and still keep getting a message that it is incorrect.

2 Messages

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100 Points

9 years ago

Message says " There was an error opening the Backup/Sync Preferences. please close preferences and try again".

I have tried a number of times.

2 Messages

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100 Points

9 years ago

Thank you - that worked!

176 Messages

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3K Points

9 years ago

Great. Have fun..

1 Message

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60 Points

7 years ago

I am having the same problem, I tried resetting my password and I still get the error message. Please help