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Adobe Photoshop Family

4 Messages

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302 Points

Sun, Sep 1, 2019 2:29 AM

Photoshop Elements 2019: Does not work with macOS Catalina.

Purchased PSE 2019 for Mac (disc) from Amazon.com.  Software installs on MacBook Pro running OS Catalina Beta (Consumer Preview), but individual components will not run. They start loading but do not complete the process.  Tried downloading the online version of the installer and behavior was the same.  Any ideas of a fix?

Responses

695 Messages

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9.3K Points

a year ago

No fix. You'll have to buy  photoshop elements 2020 for Catalina compatibility.

https://helpx.adobe.com/photoshop-elements/kb/elements-mac-64bit-compatibility.html

My advice is not to upgrade to Catalina if you don't want to buy new software.

4 Messages

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192 Points

Hi,
Just bought a new Version of PSE 2019. Now after a few month - I'm forced to buy the next update? It not very customer oriented. :-(

3 Messages

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100 Points

Same here.  I just purchased 2019 5 weeks ago.  For $59.   Now they want $79 to upgrade.

1 Message

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60 Points

They should give updates on products sold!!! 

7 Messages

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210 Points

Adobe sucks the big one.

4 Messages

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302 Points

a year ago

Hoping to see a "free" upgrade path to the next version for those who bought this year since Catalina has been announced for over a year while Adobe continues to sell PSE 2019 with no warnings that it will become obsolete in a matter of weeks.  I just received an offer YESTERDAY for a PSE / PE 2019 bundle!

1 Message

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120 Points

a year ago

Agreed. Bought PSE 2019 6 months ago and on Monday when Catalina is released it will no longer work!

4 Messages

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302 Points

a year ago

Chatted with Adobe support today on the issue of software being sold when they know it will be worthless on Apple computers (still for sale on Amazon.com as of midnight Oct. 10, 2019). Was told that there will be a release of information / decision regarding purchasers of PSE 2019 within the next week. Since Adobe knew long ago that this software would not work, hope that upgrade will be free to anyone who bought 2019 within last 6 months.

3 Messages

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100 Points

thanks for the update, Hajster.  Yes, I know it's my fault for not checking and finding out that PSE was a 32-bit app, but I still feel like I got screwed :)

4 Messages

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302 Points

Not that simple. I checked all the information publicly available prior to last weekend’s release of PSE 2020. The MacOS requirements were for a 64-bit Intel processor and Mac OSX. Not exactly screaming that 32 bit will be an issue. Only notification Adobe ever provided was a letter on their forum warning existing users not to upgrade. Don’t know about you, but I check packaging for compatibility info - not in a habit of searching forums before I buy software!

7 Messages

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210 Points

PSE 2019 is 64 bit. But there are parts that are 32. Adobe should be able to update the program. Failing that they should give us 2020 free or or a nominal fee (not$79!). The company becomes more and more unpleasant with each passing year...

2 Messages

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90 Points

This is so disappointing. I am a teacher who just got the educational package via Donor's Choose so I could teach my students how to use it and now it doesn't work. How sad.

2 Messages

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90 Points

Update - Adobe wrote to me and rectified the situation. I am so glad they decided to do the right thing!

1 Message

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50 Points

a year ago

Still no excuse. Apple has been saying for years this was coming. Where were the warnings when I bought this. Where were the emails or notifications from adobe. It’s just as business to sell technology that you know isn’t going to work in a few months. The one other program that was affected on my computer simply offered an update. Didn’t charge me again.

Also fwiw, this is a current screenshot for buying 2019 for Mac as of tonight...

1 Message

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142 Points

a year ago

Same problem. It doesn't seem possible Adobe can get away with this. To continue selling a product they know will not work for some machines and not offer a solution is beyond belief.
Come on Adobe treat us longstanding customers reasonably.

1 Message

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120 Points

a year ago

Still looking for a resolution. No company should sell a product with a limited use projection without informing the customer. There should be a free update to repair the 32-bit components. Any ideas of who we can contact about this issue. I was on hold with Adobe Customer support for over an hour and gave up!

3 Messages

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122 Points

I will never buy Adobe products again. I updated Photoshop Elements and Premiere Elements to version 2019 not long ago and now they do not work with Mac OS Catalina and Adobe expects us to update once again? This is simply unacceptable and I have had enough with this kind of behaviour. Bye Bye, Adobe, you lost my business.

3 Messages

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122 Points

I recommend to those who use Photoshop Elements to get Pixelmator/Pixelmator Pro. They're very good, they work fine with Catalina and the publisher does not try to extort you every 6 months with an update. Adobe's behaviour is simply shameful.

7 Messages

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210 Points

I chatted last week with Adobe and they said PSE 2019 will work fine with Catalina--you just will have to redownload it after you install Catalina. Their website is a horrible mess and you cannot find this info on it. And yes, they are a terrible company. I screen shot the chat though, so if it doesn't work I will demand a free version of 2020. Waiting a bit longer to install Catalina.

3 Messages

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100 Points

J. Diehl, this is not true.  PSE 2019 is a 32-bit application, and they no longer run under Catalina.

695 Messages

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9.3K Points

Actually pse 2019 is 64 bit, but some of the other components are 32 bit i believe
and pse 2019 is not notarized.

You can try the steps suggested here by adobe employee  VipinGupta on the second page.
No idea whether it works or not so reply to VipinGupta and let him know.

https://community.adobe.com/t5/Photoshop-Elements/A-Letter-to-Our-Photoshop-Elements-Users/m-p/10687...

2 Messages

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170 Points

a year ago

So far they've told me to either roll back the MacOS or to upgrade to Elements 2020 where they'll offer me a reduction of 20%.  I've replied that I would expect a free upgrade or a refund of the cost of elements 2019.  I've not had a response yet.

2 Messages

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170 Points

UPDATE:  I have been told by the support team that the only offer they are willing to give me is 20% off an upgrade to elements 2020.  This is completely unsatisfactory.

7 Messages

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210 Points

Affinity Photo:
https://affinity.serif.com/en-gb/photo/
Takes a bit to learn, but cheaper, more complete than PSE.

1 Message

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60 Points

10 months ago

You are able to roll your OS back to Mojave: https://support.apple.com/en-us/HT210190. If you have problems doing that for some reason, follow the instructions at https://support.apple.com/en-us/HT201372 to make a bootable USB that you can use to install Mojave and roll your OS back. This obviously isn't a permanent solution but it can help if you're in a pinch and need to use your old Adobe license.

1 Message

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80 Points

10 months ago

I have the same problem, and I really do not accept to be treated like this. If adobe thinks that he do not have to give a patch for Catalina, it's the last time I buy something from Adobe. It's not the price, I have enough money to buy another software. But it's not possible that after few month I'have to buy an update !

1 Message

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60 Points

7 months ago

Same issue :(

1 Message

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60 Points

7 months ago

There are only 3 files 32bit in Photoshop Elements: AAM Updates Notifier, AAM Launcher and Adobe Application Manager. I have removed Adobe Elements 2019 Organizer, Adobe Installers and Adobe Application Manager from the apps list. When I start Photoshop Elements 2019, the message "Your application install seems to be damaged, Please reinstall the application" appears, click ok and Photoshop works normally.

1 Message

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60 Points

7 months ago

After updating both my iMac and my Macbook, Photoshop Elements 2019 kept working only on my iMac. What could be the difference between both versions?