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fonsd

2 Messages

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80 Points

Sat, Nov 24, 2018 11:35 AM

error message importing photos

I got a error message importing photos from orginizer into element " could not execute your request because there was a problem processing the jpeg data" who know's what to do?

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Updated 

2 years ago

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michel_bretecher

Champion

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1.3K Messages

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20.2K Points

2 years ago

Does the message appear on only some or all jpeg files?

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fonsd

2 Messages

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80 Points

Hi Michel,
When I select 4 photos iT download 1 and than the error.
We installed the program again and also on a other laptop, with the same result.
Last year iT worked fine on the old computer.

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2 years ago

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lori_m_cv48c3vt4nrty

10 Messages

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138 Points

2 years ago

I can’t use Elements after upgrading to Mojave.  It crashes. Are you using Mojave? I didn’t have any problems until I upgraded to Sierra and then Mojave.  Now it says photoshop wants control of my computer which I did but it didn’t help.

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