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1 Message

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70 Points

Sun, Sep 4, 2016 3:49 AM

Elements: Why all images have a question mark in elements

Responses

9 Messages

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212 Points

4 years ago

Hi Kathryn,

Question mark on Images in Elements implies that the files are missing from their location on hard disk. This can happen either when you have changed the image location from outside the Elements Organizer or the file has been deleted, again from outside the EO.

To rectify this, go to File menu and select Reconnect > All missing files.

EO will try locating all your files on your hard disk and reconnect them in case they are present somewhere at new location.
You can also do this manually by double clicking the image and manually navigating to the image if you know it's location at your hard disk.

Please try this and provide your feedback.

Thanks,
Arshla

Champion

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1.3K Messages

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20.2K Points

4 years ago

If you can right click on a missing thumbnail and that can display it, another reason might be the one in this paper:
http://psekb.blogspot.fr/2014/09/how-to-correct-hourglass-generic.html

3 Messages

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100 Points

3 years ago

I know this is an old post, but my elements 15 catalog just today shows ALL my thumbnails with a question mark. I've tried repairing and optimizing both and they did nothing. I have thousands of digital scrapbook things in this catalog and this would take me forever to double click on each one to get the question marks off. I don't understand why this happened. I so hope someone can help! Thanks!

Champion

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1.3K Messages

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20.2K Points

3 years ago

Did you try my suggestion on the previous post?
It's important to know if the file are no longer where they were before (changes outside of the organizer) or if the thumbnail cache file is corrupted.
If you can update a single file with the right click and 'update thumbnail', it may be the latter, and the link I have given should help you to refresh the thumbnail cache.
If not, the files are no longer where they were before.

3 Messages

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100 Points

3 years ago

Actually I restarted my Mac and everything is good now. Thanks for replying though!