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Adobe Photoshop Family

4 Messages

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90 Points

Thu, Mar 20, 2014 5:38 PM

Elements: PSE 6 wont install

After replacing my harddrive on my IMac desktop, Photoshop elements will not run. I reinstalled it twice. The error states, "incorrect name, company, or serial number." I verified all names are correct as noted on the adobe website. I unistalled it and tried again. Adobe will not talk to me without a service plan. There is NO WAY I am going to buy another adobe product with this kind of service on products.

Responses

15.1K Messages

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195.8K Points

7 years ago

Which version of Elements?
Which OS version?

Have you contacted Adobe Customer Support (NOT Tech Support) to figure out why your serial number is not working?

4 Messages

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90 Points

7 years ago

OS 5.6.1, the same version as before. Elements 6.0. I tried to get through to customer support but could not.

4 Messages

 • 

90 Points

7 years ago

There does not seem to be a direct number to talk to a person. The listed phone number is a call tree of recordings.

Adobe Administrator

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15.4K Messages

 • 

291.1K Points

7 years ago

Sr. Product Manager, Adobe Digital Imaging