Skip to main content
Adobe Photoshop Family

6 Messages

 • 

150 Points

Mon, May 13, 2013 12:18 PM

Elements: PSE 11 organizer crashes reproducibly when creating album, backup, and system info

Photoshop Elements 11 always crashes when I perform any of the following actions:
- Create a new album
- Click on Help > System Info
- Try to backup the catalog

PSE11 was the first program I installed on a new Windows 8 machine. It keeps crashing after installing all available Windows patches and updating the device drivers provided by the manufacturers. Reinstalling PSE11 did not help. PSE crashes both on new, empty catalogs and on catalogs containing some sample images.

I can't create albums for sorting my photos, so PSE is completely unusable for me. Crashes like these should definitely not happen in commercial software.

System Information:
- Notebook model: Asus Ultrabook S56CM-XX043H
- OS: Windows 8, 64 Bit, all available patches installed
- Disk 1: Samsung SpinPoint M8 HN-M500MBB
- Disk 2: Kingston SMSM150S324G 24 GB SSD
- Memory: 8 GB DDR3
- Graphics card: NVIDIA GeForce GT 635M
- German language version (both OS and PSE 11)

Crash log from Windows event log:

Faulting application name: PhotoshopElementsOrganizer.exe, version: 11.0.0.0, time stamp: 0x503fdd1d
Faulting module name: DiscWriter.dll, version: 11.0.0.0, time stamp: 0x503fc2b7
Exception code: 0xc0000005
Fault offset: 0x00003b40
Faulting process id: 0x1704
Faulting application start time: 0x01ce4fcefdaa13de
Faulting application path: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files (x86)\Adobe\Elements 11 Organizer\DiscWriter.dll
Report Id: 54660568-bbc2-11e2-be89-08606e11da3b
Faulting package full name:
Faulting package-relative application ID:

Responses

2 Messages

 • 

70 Points

7 years ago

I've had the same problem with Elements 12 and spent 4 hours on the phone with a technician, to no avail. Eventually her suggestion was to watch this topic for news.

Is there any possibility of this problem getting resolved in the near future?

Incidentally, I had the same problem with Elements 8 after I upgraded my computer to one with Windows 8.1. Thinking it might be a compatibility problem between Elements 8 and windows 8 (I had windows 7 before) I upgraded to Elements 12.

2 Messages

 • 

70 Points

7 years ago

I just downloaded an update to Elements 12, hoping that this problem was fixed, but no luck.
Pete from Adobe did download a bunch of files from my computer some time ago, so hopefully it's being worked on