geoff_young_2861104's profile

2 Messages

 • 

230 Points

Wed, Sep 21, 2011 8:01 PM

Elements Organizer: How do I reconnect missing files?

some files/photos in organizer have a ? top left of picture, when i click on the image i am unable to work on it, a window pops up "search for missing files. This photo is also located in a folder. why has this happened and how do i recitfy it?
Geoff

Responses

Official Solution

2.1K Messages

 • 

32.2K Points

10 y ago

2.1K Messages

 • 

32.2K Points

The Elements Organizer does not store your images, it simply has information about where they are. The thumbnails you have in the Organizer are like application shortcuts on your desktop. If the original image is moved, renamed, or deleted, Organizer looses it's connection to the file and needs to be directed to the new location of the file and/or it's new name. If the file has been deleted, it needs to be restored from the Trash/Recycle Bin, retrieved from its original source, or restored from a backup.

1 Message

 • 

60 Points

Unfortunately, the back-up was on an external HD, which was stolen. Can any file be generated to get the thumbnail editable?

2.1K Messages

 • 

32.2K Points

Not really. You can take a screen shot and crop out everything but the thumbnail, but all that exists is those pixels on screen, you will not get a higher resolution copy of that file from anywhere within the Elements Organizer.

3 Messages

 • 

80 Points

That's all great except my files were lost when I ran an upgrade. All the files were fine before that. Really not happy at the moment.Over 1000 photos can't be found.
If I plug my hard drive in it can find them. As soon as I remove it they are lost again.

Champion

 • 

1.3K Messages

 • 

20.2K Points

Your files are written on your hard drive. If you plug it out,  the catalog can't find them.

3 Messages

 • 

80 Points

That's all well and good. Once it has "found" them again I should not have to leave the external hard drive plugged in. Actually the files should never have been lost in the first place just from a simple upgrade. I personally feel that there was a fault with the upgrade.

Champion

 • 

1.3K Messages

 • 

20.2K Points

No. The files are only on your drive (internal or external). The catalogue has only links to that location.

3 Messages

 • 

80 Points

Well it has lost it links then. I give up. Photoshop obviously has some serious issues that you don't want to deal with. Thanks anyway

1 Message

 • 

62 Points

10 y ago

When I open my album, the images each show up as a diagram of a flower with a blue triangle with an exclamation point. How do I get the images>

This reply was created from a merged topic originally titled
Blue triangles and exclamation points - Organizer.

2 Messages

 • 

230 Points

10 y ago

Brett
Thanks for your explantion, I think i've sorted it.

1 Message

 • 

62 Points

10 y ago

I accidentally deleted about 700 photos from my hardrive and rapidly restored them from the recycle bin! The thumbnails are still shown with the question mark on 360 of them and the organizer can't seem to find them.I can't figure out where they went! Please help me out , I'm freaking out over here!Thanks

This reply was created from a merged topic originally titled
Reconnect Missing Files in PSE8.

4 Messages

 • 

112 Points

9 y ago

How can I re-locate 12,000 photos that were moved to an external hard drive?

This reply was created from a merged topic originally titled
Photoshop Elements: How to reconnect missing files.

3 Messages

 • 

82 Points

9 y ago

After I upgraded from Elements 8 to 9, I found that at least half my photos had question marks on them in the top left corner, & I couldn't get them back using the Reconnect button.
I have tried reconnection, analyzing, finding on hard disc etc; but even though the photos are shown, I can't click on them & see them in clear clarity, they always have the browse section come up, & that doesn't find them either, I have over 10,500 photos, & can't use half of them at present, any ideas?
I did rename it from Catalog to My Catalog, but that is all I did. HELP!

This reply was created from a merged topic originally titled
finding photos after elements 9 install.

2.1K Messages

 • 

32.2K Points

If you still have Photoshop Elements 8 installed, verify that these same files are also not disconnected there. If they are still connected, find the correct path to the files and use that information to reconnect the files in Photoshop Elements 9.

What I suspect is happening is that these files were already disconnected before you updated, but that Elements 8 already had a thumbnail built. When you performed the update, Elements 9 needed to build its own thumbnail, but the file was missing and it was unable to do so.

3 Messages

 • 

82 Points

9 y ago

Brett N,
Thanks for your reply, but NO I do not have Elements 8 Installed still, do you think that if I re-installed Elements 8 that It might be able to find & get all the photos back again for me?
If not, could I either save the photos somewhere, & re-install Elements 9 again, after an un-install? Would it finally find them then or not?
I have all the photos on my hard drive, but Elements 9 can't find them.
Help!

2.1K Messages

 • 

32.2K Points

Reinstalling Photoshop Elements 8 really should have no effect on whether or not your images show up.

What I suspect is that the images where missing in Elements 8 as well, you were just not aware of this fact. Moving to Elements 9 has revealed it because it creates it's own support files.

If you still had Elements 8 installed you could verify the location of the file (or simply prove that the file is missing). So, installing Elements 8 won't really fix anything, but it could provide answers.

3 Messages

 • 

82 Points

After many days of trying, I finally decided to reinstall Elements 9 with NO photos in it at all, & then luckily for me used windows 7 easy transfer to reinstall all of the photos from my laptop, which was fine, I also had a new separate external 1.5gb hard disc drive, & have now got all my photos back perfectly onto my main desktop, & also put them onto the external drive for extra backup, which I know a lot of people can't do, because they may not have all the facilities I have, but thank you for all your suggestions & help.
Peter Wood.

2 Messages

 • 

82 Points

9 y ago

I am still using elements 6 but a friend has elements 8, he is asking me what a question mark in the top left hand corner of an image in a catalogue means. Does anyone have the answer?

This reply was created from a merged topic originally titled
Photoshop Elements: What does a Question mark on catalogue image mean?.

103 Messages

 • 

1.4K Points

9 y ago

Hi Eric,

Yellow question mark on top left of an image indicates that: that particular image is missing.
The thumbnails you see in Organizer are just the 'shortcut' to the image. These are not your real images.
As you know whenever you move/rename a file, corresponding shortcut gets broken. Organizer does the same. Whenever you move/rename (or both) media outside Organizer (from OS), then Organizer will loose the track of that media. consequently it will show a yellow question mark on top left corner of image.

To reconnect the files (update Organizer to know where the files are now currently)- Select 'File->Reconnect->All missing files'.

Thanks

2 Messages

 • 

82 Points

9 y ago

I have about 200 pictures on my Organizer but when I try to import them to Elements to edit, it searched for the picture but it cannot be found. I thought my pictures were saved in my Photoshop.com storage area. I just upgraded to 20G and I have 80% free space.

This reply was created from a merged topic originally titled
Photoshop Elements: Cannot open missing pictures from Organizer to Editor.

3 Messages

 • 

82 Points

9 y ago

PHOTOSHOP HELP: I'm requesting whether you have a Photoshop 10 representative that can get into my computer find all the pictures and consolidate them into one folder that the photoshop program can then idenitify. As it stands now, since converting from 3.0 to 10.0 it has thumbnails to all the pictures (10k) and I have to manually tell the computer where they all are. I would pay any price to have this fixed. My computer decided to crash and now I'm rebuilding the machine back. PLEASE HELP! Thanks!

This reply was created from a merged topic originally titled
Photoshop Elements: Missing photos.

2.1K Messages

 • 

32.2K Points

While there are ways of finding all of your images on your computer and consolidating them to a single location, you wouldn't want to do this. Lots of the applications on your computer have image files associated with functions and moving these to another location would cause problems.

In your particular case, did you have your previous hard drive backed up and restored to a new drive on a new computer? Were your pictures moved to a different location than on the last hard drive?

Basically, there is no easy way of deciding what are your personal pictures and system pictures, parsing them, and moving them to a central location. Depending on the work you have done in the catalog, it may be simpler to create a new catalog and import all of your images from a parent folder, keeping the existing folder structure.

3 Messages

 • 

82 Points

I'm not computer literate, so it is very challenging. My OS failed. Thus, I now have Windows 7. All my pictures are backed up on an external, however, when I loaded in photoshop 3 it told me that Windows 7 wasn't compatible. Thus, I upgraded, but not happy because everything is very different. Anyway, if you look at all the pictures they appear to be there, however, when you click on a picture it prompts you to go looking for it. I would like someone to infilitrate my machine and clean up all the pictures to one location, so my wife can then start reorganizing all the pictures again into thumbnail folders (etc). Is this a possibility? Having someone do this for me at a cost? Let me know because we are desperate. Our 6 year old is getting older and older. Our pictures from the time the OS failed are on the main camera, so that's out back up right now. We just can't manipulate anything. Thank you so very much for your time and assistance.

Christopher Millis

2.1K Messages

 • 

32.2K Points

I don't know of anyone that provides a service such as you are requesting here.

However, the reason you are being asked to reconnect the images is because they are not in the same location as when you were originally using them before the OS failure. If these images are backed up to your external drive with the original folder structure, you should be able to move them the original (or equivalent) on the internal hard drive.

If this was a backup created by Photoshop Elements, you would be able to simply restore the backup to a new location. This would be the simplest solution.

3 Messages

 • 

82 Points

Hello,

I'm still terrified about how to do this. From plugging in my external drive, what do you recommend from there? Step by Step. I open up photoshop and then what? Thanks for you understanding. My wife is extremely eager to start utilizing the program, but can't access the photos.

Thanks,

Christopher
(559) 901-4587

2.1K Messages

 • 

32.2K Points

1. Open Elements Organizer.
2. Go to File > Get Photos from Files and Folders
3. Navigate to (My) Computer, select your external drive (probably letter E: or higher in the alphabet)
4. Click the Get Media button (the "Get Photos from Subfolders" option should be checked by default).

This will bring all images from your external drive into the Elements Organizer. There is nothing to be afraid of. Even if you do this wrong, this in no way makes changes to your files. The Organizer is non-destructive, it uses references to your images, not the images themselves. It's difficult to do any damage to your system or files using this software.

1 Message

 • 

60 Points

9 y ago

I am extremely frustrated by the reconnect missing photo feature in photoshop elements 10.

Why is it so hard to make this feature work well?

The algorithm is so simple -- search through a set of folders to find files with the same file name as the name in the catalog -- if there is only one, reconnect, and if there is more than one, present the list to the user. Further, offer a mode that just replaces a user specified part of the file path (e.g., d:\photos) with another user specified string (e.g., e:\photos).

Seems so simple.

PSE 10 completely fails to match unique file names. It puts up the manual reconnect window with a list of 100's to 1000's of photos, and offers only convoluted ways to accelerate the process. Does anyone at Adobe test this UI? Why is the folder listbox of fixed size? Why can't I select multiple folders at one time? Why can't I group the photos by folder? Why does the listbox refresh after every reconnect operation, adding seconds to each reconnect?

2.1K Messages

 • 

32.2K Points

If you start a reconnection process, it runs by itself, doing a folder by folder search (not just a "set of folders" but your entire computer). Sometimes this can take longer than simply pointing to the files if you know exactly where they are. There can be only one file with a given name in a folder, you can't have duplicate names in the same folder.

The manual reconnection process is optional and will try to do it to 100s or 1000s of images if you have 100s or 1000s of disconnected images and you told it to reconnect the entire catalog. If you enter the manual mode, all it is going to do is list the missing files and point you to the folder where it was imported from. The rest is a manual process. Nothing convoluted. Remember, it doesn't know whether you have simply moved the file, renamed it (and it may still even be in the same folder), or if it has been deleted off the system.

The simplest thing to do, if you are going to move your images AFTER you have told Elements Organizer where they are, is use the Elements Organizer to move them. Images only need reconnection when they have been moved or renamed. If you would use Organizer to move or rename them, you wouldn't need to reconnect them.

4 Messages

 • 

130 Points

Ok...I am in the same boat currently. I am using Photoshop3 on a PC and trying to move the catalog to Photoshop11 on a mac. I have 1000's of files that it appears the only way I have to re-connect is to click thru them 1 by 1 and click reconnect. I highlighted them all on the left window and selected the folder where I KNOW they are but it will not do them. After doing the find it goes from the Browse tab to the found similiar and I have to do them one at a time? :(

2.1K Messages

 • 

32.2K Points

It sounds like you should have followed these instructions to prevent the issue you are encountering now: Use Backup, Restore to move catalog

With where you are now, I'm not exactly sure what you are doing from how you describe it. When using the manual reconnect method (by clicking the Browse button), you are connecting a single file database reference to a single file on your hard drive. You can't select multiple files and connect them to a folder (a file and a folder are two different things). When you connect a single file, all other files in that same folder should automatically reconnect (try selecting only a single file and use the Browse option when reconnecting).

Have you tried just letting the auto reconnect complete? If you have all the same files, with the same names, it should be able to find them and complete the process on it's own.

1 Message

 • 

60 Points

9 y ago

I am having similar problems, upon installing Elements 10, I made up a catalog of about 50 images, the next day when I started working in Oganizer it started looking for files to reconnect, however after locating the files through the manual browser function it refused to reconnect, it said

"The file already exist in the catalog"
Z:\User\HP\Pictures\Caloundra Apartments\4991.JPG
was not connected to
C:\User\HP\Pictures\Caloundra Apartments\4991.JPG

I have read quite a few articles on Oganizer, no help so far.

Would appreciate some, thank you.

2.1K Messages

 • 

32.2K Points

Did you files actually become disconnected? Did you import them into the Organizer and then change drives? I see that there is mention of a Z: drive and a C: drive above? What's the deal?

2 Messages

 • 

60 Points

8 y ago

I can't find the original files for many photos stored in photoshop elements 8. I have tried to reconnect the photos with no luck. Is there anyway to create a new file from the thumbnail photo in photo shop, so I can copy, print or backup the photos?

2.1K Messages

 • 

32.2K Points

Not really, the thumbnails are very low quality when compared to your original (much smaller in pixel dimensions). If you have permanently deleted your files from your computer (which is not possible from the Organizer, in that the most you can do is send them to the Recycling Bin/Trash), your only recourse to get new copies from the original source (if they are still available) or from a backup (if you have one).

At best, you can get a screen shot of the thumbnail in Organizer and use that to make a new file.

2 Messages

 • 

60 Points

8 y ago

I can't find the original files for many photos stored in photoshop elements 8. I have tried to reconnect the photos with no luck. Is there anyway to create a new file from the thumbnail photo in photo shop, so I can copy, print or backup the photos?