4 Messages
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216 Points
Elements Organizer 14 and 2019 on Mac OS Keep Losing Files Because They Switch to Time Machine Drive
1. After closing the photo in Editor and returning to Organizer, all the imported photos would go missing. The photo thumbnails would be replaced by gray boxes with a question marks, even though their location had not changed.
2. If I tried to open one in Organizer, it would say it was missing and start searching my whole hard drive for it.
3. If I browsed for the location of the "missing" file, the original location says it's on my Time Machine backup volume instead of my hard drive! See attached screenshot
4. If I tried to reconnect the folder from my hard drive, it says it already exists in the catalog! However, the folder is not reconnected, and I can neither see the thumbnail nor open it in Organizer or Editor
5. The only way to reconnect the "missing" file is to close and reopen Organizer
There is no logical reason for this to happen. The only way I can see to prevent Organizer from switching to my Time Machine backup is to unmount it, which would defeat the purpose. I paid for Elements 14 and might consider upgrading to 2019 if it worked properly, since it supports DNG files. I can't believe there's no way to contact Adobe directly without buying 2019 first, which is another fact deterring me from upgrading. I've seen 2 posts on the Adobe community forum about this problem (Elements Organizer 2018 Mac - photos keep linking to time machine snapshot and Just installed Elements, Organizer keeps pointing to Time Machine folder....? ) but no answers. Here's a discussion on the Adobe Community Forum, in case it helps: Elements Organizer 14 and 2019 on Mac OS Keep Switching to Time Machine
Could one of the experts please address this issue?! Or tell me how I can make Adobe aware of the problem?
Responses
charles_donohue
2 Messages
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100 Points
2 years ago
Charlie
3
michel_bretecher
Champion
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1.3K Messages
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20.2K Points
2 years ago
https://forums.adobe.com/thread/2562518
An explanation and a workaround have been provided, but Mac users wanting to take advantage of both the Organizer and Time Machine are welcome to vote for a better solution in Elements. That does not seem impossible since it appears that Lightroom does not show the same issue.
Other comments and explanations are also welcome.
1
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beverly_zalan
1 Message
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82 Points
2 years ago
0
andreas_schwarz_hso53udam2955
3 Messages
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102 Points
a year ago
From a business point, this may be a reasonable decision - and I just have to decide for me, if I will support this by transferring money to Adobe.
If I sound bitter, yes I am, because I wasted hours on this issue.
1
alaz_photoshop
1 Message
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62 Points
3 months ago
Adobe Elements Photoshop 2020 Organizer. Using a 2017 iMac, well populated, current version of Catalina. This bug has hit me hard and wasted days of time to figure out even what to ask. I like Organizer a lot, but this problem is driving me back to Apple Photos, which, in my opinion, is a poor substitute for either Organizer or the old iPhotos. In reading this post (and others), I now understand the problem; but it's not clear to me whose responsibility it is to fix it. One thing for sure, Apple will not fix it (they have NEVER implemented nor addressed any of the multiple problems that Photos has). I know that there are corporate interests: Apple's is to have customers buy space on iCloud => they do not have any incentive to fix this problem. Adobe's is to promote their products and improve them => they do have incentive to fix this problem. Adobe did not create this problem (in my opinion), but is probably the only group that has a chance to fix it. At least the workaround, so far, seems as though it will work.
Thank you all!!!! - Andy
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